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Avatar of Daniel Simamora.
Avatar of Daniel Simamora.
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia
2022 ~ 2024
Customer Support Lead
Within one month
to work in accordance with acceptable standards. Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided. Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions. Customer Service Agent • PT Equdero Layanan Indonesia JulyApril 2022 Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to cus...
CRM software
Microsoft Office
Zendesk
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
Computer Science
Avatar of the user.
Avatar of the user.
組織學習推動專員 @遠見天下文化出版股份有限公司
2023 ~ Present
教學講師、內容編輯、科技教育、零售
Within one month
Word
PowerPoint
Google Drive
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
文藻外語大學
華語文教學
Avatar of the user.
Avatar of the user.
行銷企劃專員 @阿奇立克日立台灣家電股份有限公司
2023 ~ Present
Customer Success/ Account Executive / Operation
Within two months
Word
Excel
IllustratorCS4
Employed
Full-time / Interested in working remotely
4-6 years
國際企業人材育成中心-國企班
日文組
Avatar of Armando Roberto Alfonso.
Avatar of Armando Roberto Alfonso.
Legal Professional @ESQ
2017 ~ Present
Within six months
intricacies, and effective dispute resolution. His meticulous approach ensures that clients' rights are not just acknowledged but vigilantly protected, and their interests are steadfastly safeguarded within the boundaries of the law. Empowering Equitable Resolutions in Evictions Within the realm of eviction proceedings, Armando sets himself apart with his empathetic approach. He emerges as a trusted legal ally, adept at balancing the rights of landlords and tenants. He skillfully navigates the intricate landscape of eviction cases with a solutions-oriented mindset. Armando's expertise ensures that due process is meticulously upheld, allowing for fair resolutions that
law
legal
Real Estate Law
Employed
Full-time / Interested in working remotely
More than 15 years
University of Florida Levin College of Law
Law
Avatar of Patxi Gadanon.
Avatar of Patxi Gadanon.
Senior Web Manager @Colart
2017 ~ 2018
Senior Digital Manager / Data Scientist
Within three months
Patxi Gadanon I am a bilingual senior Digital Marketing Manager with more than 20 years’ international experience in digital marketing in B2B and B2C companies in the UK and Spain. I am looking for a challenging senior role in digital marketing ,data analysis or growth hacking helping companies grow their reach and revenue using data to drive strategic decisions. My key skills are strong motivation, initiative and creativity in solving problems arising from busy client-facing environments. I am customer-focused, a good team player and an empathetic and understanding leader. Pamplona, Spain patxigad@gmail
Digital Marketing
Web
Web Analytics
Full-time / Interested in working remotely
More than 15 years
OBS Business School, University of Barcelona
Community Management
Avatar of the user.
Avatar of the user.
Domestic Dynamo @The Maduzia Household
2018 ~ Present
Data Analyst, Product Manager, Business Analyst
Within one year
Microsoft Office
Leadership + Management
Communication Skills
Employed
Full-time / Remote Only
10-15 years
University of Illinois at Urbana-Champaign
Political Science and Government
Avatar of Carter Lai.
Avatar of Carter Lai.
Security Engineer @ViewSonic International Corporation
2022 ~ Present
Security Engineer
Within one year
complex problem-solving, I have consistently sought opportunities to expand my knowledge and skillset. This innate desire to self-explore has nurtured my adaptability, enabling me to quickly grasp unfamiliar concepts and excel in dynamic environments. One of my greatest strengths is my ability to listen patiently and empathetically. I firmly believe in the power of understanding different perspectives and valuing the input of others. By actively considering alternative viewpoints, I have strong collaborations and contributed to the development of innovative solutions. I believe this mindset would greatly contribute to the inclusive and collaborative culture
Microsoft Office
Employed
Full-time / Interested in working remotely
6-10 years
國立聯合大學 National United University
Electronic Engineering
Avatar of 唐宜君.
Avatar of 唐宜君.
Past
RCA @Home&Hospital
2017 ~ Present
Within one year
. I am patient, careful, I like to solve problems by myself, I am good at observation, analysis and integration of information, and I have high self-control. Strong adaptability, I can flexibly adjust my thoughts and actions in response to changes in the environment. I'm also empathetic, understanding how others feel, being a good listener, and empathizing with others before taking action. Be cautious in doing things, get used to collecting relevant information before taking action, and make a decision after careful consideration, and will not act rashly. I am a person who can
Word
PowerPoint
Microsoft Office
Unemployed
Full-time / Remote Only
4-6 years
國立嘉義大學
外國語言學系應用外語組
Avatar of Dan Moyers.
Offline
Avatar of Dan Moyers.
Offline
Executive
Within one year
10 customers, and had recently strategically pivoted from B2C to B2B. I concluded my successful and impactful 5-year journey in December 2022 with 120Water having grown revenue 15X+, customers 60X+, and employees 13X during my tenure. I am a highly cross-functional, highly curious, and empathetic "business athlete" which allowed me to be successful in several functional area leadership roles during my time at 120Water spanning product | operations | strategic projects | customer success. In addition to my functional area responsibilities, I also teamed with the Co-founder & CEO and the CRO in successfully raising $7M
Customer Success
Product Management
Operations
Employed
Part-time / Interested in working remotely
More than 15 years
Avatar of Matthew Watts.
Avatar of Matthew Watts.
Cardiac Monitor Technician @Advent Health Orlando-Palm Coast
2021 ~ Present
Cardiac Monitor Technician
More than one year
Matthew Watts Contact:Email: [email protected] Adress: 1888 Lake Forest Ln, Orange Park FlHealthcare Worker Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Work Experience Medical Assistant - Banner Health University Medical Center Phoenix Arizona Worked with Ep team in cardiology checking vitals and rooming patients Prepped patient charts for physicians for coming weeks performed 12- lead ekgs OctoberDecember 2022 Cardiac Monitor Technician • Advent Health Orlando-Palm Coast Collaborated effectively with interdisciplinary teams to deliver
Empathetic
Excellent Communication
Interpersonal Skills
Full-time / Interested in working remotely
6-10 years
Cambridge Institute of Allied Health and Technology
Diploma

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Within one year
United States
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More than 15 years
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Print

Dan Moyers

Fractional Functional Area Executive Service for:

  • Customer Success
  • Product Management
  • Operations

I have 25+ years of startup and scale-up experience, am an angel investor, entrepreneur, and advisor who loves working with founders in the early stages as they build their companies and teams, and chase their dreams.

I work with B2B startups and scale-ups in an immersed and embedded way to build or transform functional areas. 

My approach focuses on delivering transformative business impact through first understanding (and if needed shaping) strategy and desired outcomes and then establishing the functional area foundation by ensuring proper resourcing, roles and role definition, people alignment, and scalable processes.

With the right foundation laid, I then lead and manage the team's execution including establishing metrics to measure and monitor performance with the mindset of adapting and refining along the way. I lead and manage through a "macro-management" highly employee-empowering and supportive style with an emphasis on setting clear expectations, defining what success looks like, measuring performance, ensuring accountability, and leading by example with candor and vulnerability to build strong teams.


I work with a maximum of 2 clients at a time through a 10 or 20 hours per week fractional retainer-based model with a preferred minimum 3-month term.

Recent Experience | 120Water

I joined 120Water in February 2018 as VP of Product & Solutions in its startup phase as the company had 5 employees, was early post-revenue, had 10 customers, and had recently strategically pivoted from B2C to B2B. I concluded my successful and impactful 5-year journey in December 2022 with 120Water having grown revenue 15X+, customers 60X+, and employees 13X during my tenure.  

I am a highly cross-functional, highly curious, and empathetic "business athlete" which allowed me to be successful in several functional area leadership roles during my time at 120Water spanning product | operations | strategic projects | customer success. In addition to my functional area responsibilities, I also teamed with the Co-founder & CEO and the CRO in successfully raising $7M in Series A funding from several VC groups. Additionally, I led the company operationally and financially in navigating its critical phase from post-Seed funding to securing Series A funding.


Customer Success Highlights

  • Grew, led, and managed a team of 28 in customer delivery and customer support responsible for platform and program implementation, ongoing program management, and software and kit support spanning 6 distinct program solutions powered by 120Water's digital water platform

  • Created a new suite of value-added paid professional services line of business through a managed services model leading to 30X+ revenue growth of the new line of business in 2 years

  • Established the Customer Success functional area org design, roles, career paths, processes, and tooling required to deliver success at scale and to support regular 80-100% YoY growth 

Product Management Highlights

  • Led product management and teamed closely with Engineering to drive design and development of 120Water's SaaS water quality program management software platfor

  • Crafted in collaboration with 120Water Co-Founder & CEO the company's (software + services + kits) "capital P" platform model and vision as a comprehensive digital water platform

  • Established and managed the Product Roadmap including the definition of the "why and what" for key modules and features, business and customer impact analysis, requirements  and level of engineering effort scoping, customer and market research, and ongoing collaboration with Engineering on new feature development and enhancements

Operations Highlights

  • Transformed and led operations (inclusive of finance) through process definition/redefinition and optimization, restructuring of both the P&L and GL, and a hyper-focus on gross margin and unit economics across the SaaS software, services, and hardware product lines

  • Led the strategic outsourcing of our hardware (water testing and pitcher/filter kits) warehousing, kit assembly, and fulfillment to a large national third-party logistics (3PL) firm

  • Expanded and optimized our multi-million dollar supply chain inclusive of hardware component suppliers, warehousing and fulfillment, shipping carriers, and water testing lab partners

Functional Area Skills / Focuses


  • Customer Success
  • Product Management
  • Operations

Business Models  / Product Types


  • SaaS
  • Tech-enabled Services
  • Hardware
Resume
Profile

Dan Moyers

Fractional Functional Area Executive Service for:

  • Customer Success
  • Product Management
  • Operations

I have 25+ years of startup and scale-up experience, am an angel investor, entrepreneur, and advisor who loves working with founders in the early stages as they build their companies and teams, and chase their dreams.

I work with B2B startups and scale-ups in an immersed and embedded way to build or transform functional areas. 

My approach focuses on delivering transformative business impact through first understanding (and if needed shaping) strategy and desired outcomes and then establishing the functional area foundation by ensuring proper resourcing, roles and role definition, people alignment, and scalable processes.

With the right foundation laid, I then lead and manage the team's execution including establishing metrics to measure and monitor performance with the mindset of adapting and refining along the way. I lead and manage through a "macro-management" highly employee-empowering and supportive style with an emphasis on setting clear expectations, defining what success looks like, measuring performance, ensuring accountability, and leading by example with candor and vulnerability to build strong teams.


I work with a maximum of 2 clients at a time through a 10 or 20 hours per week fractional retainer-based model with a preferred minimum 3-month term.

Recent Experience | 120Water

I joined 120Water in February 2018 as VP of Product & Solutions in its startup phase as the company had 5 employees, was early post-revenue, had 10 customers, and had recently strategically pivoted from B2C to B2B. I concluded my successful and impactful 5-year journey in December 2022 with 120Water having grown revenue 15X+, customers 60X+, and employees 13X during my tenure.  

I am a highly cross-functional, highly curious, and empathetic "business athlete" which allowed me to be successful in several functional area leadership roles during my time at 120Water spanning product | operations | strategic projects | customer success. In addition to my functional area responsibilities, I also teamed with the Co-founder & CEO and the CRO in successfully raising $7M in Series A funding from several VC groups. Additionally, I led the company operationally and financially in navigating its critical phase from post-Seed funding to securing Series A funding.


Customer Success Highlights

  • Grew, led, and managed a team of 28 in customer delivery and customer support responsible for platform and program implementation, ongoing program management, and software and kit support spanning 6 distinct program solutions powered by 120Water's digital water platform

  • Created a new suite of value-added paid professional services line of business through a managed services model leading to 30X+ revenue growth of the new line of business in 2 years

  • Established the Customer Success functional area org design, roles, career paths, processes, and tooling required to deliver success at scale and to support regular 80-100% YoY growth 

Product Management Highlights

  • Led product management and teamed closely with Engineering to drive design and development of 120Water's SaaS water quality program management software platfor

  • Crafted in collaboration with 120Water Co-Founder & CEO the company's (software + services + kits) "capital P" platform model and vision as a comprehensive digital water platform

  • Established and managed the Product Roadmap including the definition of the "why and what" for key modules and features, business and customer impact analysis, requirements  and level of engineering effort scoping, customer and market research, and ongoing collaboration with Engineering on new feature development and enhancements

Operations Highlights

  • Transformed and led operations (inclusive of finance) through process definition/redefinition and optimization, restructuring of both the P&L and GL, and a hyper-focus on gross margin and unit economics across the SaaS software, services, and hardware product lines

  • Led the strategic outsourcing of our hardware (water testing and pitcher/filter kits) warehousing, kit assembly, and fulfillment to a large national third-party logistics (3PL) firm

  • Expanded and optimized our multi-million dollar supply chain inclusive of hardware component suppliers, warehousing and fulfillment, shipping carriers, and water testing lab partners

Functional Area Skills / Focuses


  • Customer Success
  • Product Management
  • Operations

Business Models  / Product Types


  • SaaS
  • Tech-enabled Services
  • Hardware