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Active
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
Within one month
Daniel Simamora Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards. Within my capacity, I have played a pivotal role in cultivating a robust and
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
・
Computer Science
Past
Presales Specialist @Locobuzz2023 ~ 2023
・
Project Manager, Product Operations, Product Support, Program Manager
Within one month
Engagement Corporate Recruiter & Customer Success • Omm IT Solution AprilAprilTalent Acquisition Strategy Development - Full Cycle Recruitment Process - Collaboration with Hiring Managers and Stakeholders - Employer Branding and Candidate Engagement - Metrics Tracking and Reporting Business Analyst • B.Coder Castle FebruaryAprilAnalyzing Business Processes - Requirements Gathering and Documentation - Data Analysis and Interpretation - Collaboration and Communication - Project Management Support Hobbies Horse Riding, Car Driving, Surfing, Singing Education CHANDIGARH UNIVERSITY EntrepreneurshipIndira Gandhi National Open University History Strategic Management - New Castle University of AustraliaSkills Communication Jira CRM software Client egagement Microsoft Office Gate opener Languages English — Native or Bilingual Hindi — Native or Bilingual Bengali — Native or Bilingual
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
CHANDIGARH UNIVERSITY
・
Entrepreneurship
Senior CRM project manager @BETC FULLSIX2021 ~ 2023
・
Digital marketing Project manager
Within three months
customer experience through targeted Marketing and CRM softwares. Work Experience Senior CRM project manager • Wunderman Thompson France AprilPresent - Responsible for the CRM strategy and the proper functioning of the loyalty program Contribution to building the CRM calendar in line with the marketing plan. - Participating in the deployment of CRM projects across France in collaboration with the marketing teams - Running different campaigns, from concept to execution across all channels (email, push notifications, in-app messages, etc.), including: building customer journeys, challenging marketing proposals, working on CRM editorial, integrating the campaign into our CRM tool, and carrying out campaign
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Paris I: Panthéon-Sorbonne
・
Commerce internationalRetail Sales Associate @Automobili Lamborghini Store2021 ~ 2023
・
Sales Associate
Within six months
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
The Higher Institute for Tourism and Hotels (EGOTH) in Alexandria
・
85%Ready to interview
Interested in working remotely
6-10 years
ISEP
・
Civil Engineering
CEO
More than one year
杜曜全 CEO • Kaohsiung，TW • [email protected] 已經超過20個年頭的經驗，幫助了許多中小企業的老闆們，並解決軟體使用上的問題
Open to opportunities
Full-time / Interested in working remotely
More than 15 years
TzuHui Institute of Technology
Open to opportunities
Full-time / Not interested in working remotely
6-10 years
California State University, Fullerton
・
Communications
Digital Marketing Software & Ecommerce Project Manager (APAC Region) @ASUS2018 ~ Present
・
Project Manager、PM、專案經理、UX、網站企劃、產品企劃
Within one month
Vicky Hsu Senior Project Manager with expertise in digital marketing, CRM, Software and Ecommerce I am a highly motivated and results-oriented project manager with over 4 years of experience, responsible for managing CRM platforms, digital marketing campaigns, websites, and e-commerce operations. Possessing a strong understanding of effective project management and the ability to develop and execute successful digital marketing strategies. I have achieved success in driving online traffic, increasing sales, and enhancing user experienceLinkedIn: https://www.linkedin.com/in/hsiaohan-hsu-1a4196a1/ Email: [email protected] Skills
Full-time / Interested in working remotely
6-10 years
The University of Texas at Dallas
・
Marketing
跨域Java軟體工程師就業養成班學員 @資策會數位教育研究所2021 ~ 2021
・
Java後端工程師
Within one month
市新莊區 學歷 健行科技大學 資訊管理系 2009/09～2012/06(畢業) 資策會數位教育研究所 2021/07～2021/12(畢業) 證照 Red Hat RHCSA 電腦軟體丙級 企業電子化軟體應用師(CRM軟體應用) ERP 軟體應用師 Language Java JavaScript HTML/CSS Framework Spring Spring Boot Spring MVC Spring Security Hibernate Servlet Vue Frontend Ajax jQuery Backend JDBC SQL Server Redis
Studying
・
Not open to opportunities
Full-time / Interested in working remotely
6-10 years
健行科技大學
・
資訊管理
Past
Customer Success: Strategic Accounts and Escalations @Zendesk2022 ~ 2023
・
Strategic Customer Success
Within six months
Todd Jacobsen 7 S Pond St, Newbury, MA, [email protected] https://www.linkedin.com/in/tjacobsen/ 20+ year results-driven Customer Success professional with a proven track record of achieving remarkable outcomes through effective leadership, strategic thinking, operational excellence, and a deep commitment to client satisfaction. My area of expertise include: Customer Retention, Risk Management and Growth, Team Leadership and Development, Strategic Account Management, Data-Driven Insights, Client Satisfaction and Advocacy, Technology and Process Optimization, Global Expansion and Revenue Growth Work Experience Director of Strategic Accounts and Escalations
Unemployed
Full-time / Interested in working remotely
More than 15 years
MIT Sloan Executive Education
・
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Within one month
Senior Customer Support Representative at PT. Equdero Layanan Indonesia
PT Equdero Layanan Indonesia
・
2022 ~ 2024
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Customer Service Representative, Customer Service / Support, Customer Service Manager
Fields of Employment
Hotel, FinTech / InsurTech
Work experience
4-6 years
Management
I've had experience in managing 15+ people
Skills
Languages
Indonesian
・
Native or Bilingual
English
・
Professional
Job search preferences
Positions
Customer Support Lead
Job types
Full-time
Locations
Jakarta, Indonesia
Remote
Interested in working remotely
Freelance
No
Educations
School
University of Brawijaya
Major
Computer Science
Daniel Simamora
Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards.
Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction.
My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization.
Daerah Khusus Ibukota Jakarta, Indonesia
+6285780961402
Work Experience
Senior Customer Support Representative • PT Equdero Layanan Indonesia
May 2022 - March 2024
- Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
- Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
- Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
- Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
- Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.
Customer Service Agent • PT Equdero Layanan Indonesia
July 2021 - April 2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through live chat and email.
- Acknowledging and resolving customer complaints.
- Maintain product knowledge.
- Keeping records of customer interactions and complaints, and making a follow-up as necessary.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Success Agent • Niagahoster - Web Hosting Unlimited Indonesia
February 2021 - May 2021
- Provide help desk support to Web Hosting users through chats.
- Identify customer needs and help customers use specific features.
- Inform customers about new features and functionalities.
- Follow up with customers to resolve their technical issues.
- Gather customer feedback and share with internal team.
- Assist the Server Admin to monitor server performance.
- Response and check abuse of service (spam/ phishing).
Guest Relations Officer • Grand Kesambi Resort & Villas
October 2019 - November 2020
- Process Guest Check-in and Check-out.
- Maintain Guest Satisfactory with extraordinary services.
- Handling Guest's Complaint and Problem Solving in timely manner.
- Upsell Products and Services to achieve target revenue.
- Night Audit.
- Train New Employee and Trainee.
Guest Service Agent • H-ostel Kuta Bali
November 2018 - September 2019
- Register guests and assigns rooms.
- Accommodates special requests.
- Payment handling.
- Night Audit.
- Up selling services and goods.
- Room Management.
- Process guest check-ins and check-outs.
Employé polyvalent • Più Più - Fastronomie Italienne
July 2018 - October 2018
Cook • Mamabali Spa & Cosmétiques
December 2017 - July 2018
Education
2010 - 2017
University of Brawijaya
Computer Science
Skills
- CRM software
- Microsoft Office
- Zendesk
- Customer Relationship Management (CRM)
- Customer Service
- Customer Satisfaction
- Customer Relations
Languages
- Indonesian — Native or Bilingual
- English — Professional
Daniel Simamora
Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards.
Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction.
My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization.
Daerah Khusus Ibukota Jakarta, Indonesia
+6285780961402
Work Experience
Senior Customer Support Representative • PT Equdero Layanan Indonesia
May 2022 - March 2024
- Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
- Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
- Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
- Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
- Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.
Customer Service Agent • PT Equdero Layanan Indonesia
July 2021 - April 2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through live chat and email.
- Acknowledging and resolving customer complaints.
- Maintain product knowledge.
- Keeping records of customer interactions and complaints, and making a follow-up as necessary.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Success Agent • Niagahoster - Web Hosting Unlimited Indonesia
February 2021 - May 2021
- Provide help desk support to Web Hosting users through chats.
- Identify customer needs and help customers use specific features.
- Inform customers about new features and functionalities.
- Follow up with customers to resolve their technical issues.
- Gather customer feedback and share with internal team.
- Assist the Server Admin to monitor server performance.
- Response and check abuse of service (spam/ phishing).
Guest Relations Officer • Grand Kesambi Resort & Villas
October 2019 - November 2020
- Process Guest Check-in and Check-out.
- Maintain Guest Satisfactory with extraordinary services.
- Handling Guest's Complaint and Problem Solving in timely manner.
- Upsell Products and Services to achieve target revenue.
- Night Audit.
- Train New Employee and Trainee.
Guest Service Agent • H-ostel Kuta Bali
November 2018 - September 2019
- Register guests and assigns rooms.
- Accommodates special requests.
- Payment handling.
- Night Audit.
- Up selling services and goods.
- Room Management.
- Process guest check-ins and check-outs.
Employé polyvalent • Più Più - Fastronomie Italienne
July 2018 - October 2018
Cook • Mamabali Spa & Cosmétiques
December 2017 - July 2018
Education
2010 - 2017
University of Brawijaya
Computer Science
Skills
- CRM software
- Microsoft Office
- Zendesk
- Customer Relationship Management (CRM)
- Customer Service
- Customer Satisfaction
- Customer Relations
Languages
- Indonesian — Native or Bilingual
- English — Professional