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Offline
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
Within one month
versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction. My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization. Daerah Khusus Ibukota Jakarta, [email protected] Work Experience Senior Customer Support
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
・
Computer Science
Past
Cashier @Target2009 ~ 2009
・
paraeducator
Within one month
to plan community events and services. Education University or School Yuba college Marysvile ca, Sociol Work/Science • Fallbreak)-Fall 2018 High School Yuba city Alternative School / Received diploma Skills Work experience as a Retail Cashier and role in sales Basic PC knowledge/Education programs/word excell Familiarity with electronic equipment, like cash register and POS Strong communication and time management skills Customer satisfaction lessons Exceptional verbal and written communication skills Great interpersonal and social skills Strong presentation and reporting skills Excellent in handling and managing children and working with staff and parents Languages English - Professional
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Past
Product Designer @Freelance2023 ~ Present
・
UI/UX Designer / Product Designer
Within one month
Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation.
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
・
Communications, Digital Humanities , International Cultural Studies 
Worker @LOFAI INTERIOR DESIGN AND RENOVATION COMPAMY2006 ~ Present
・
Within one month
on a new professional journey, I yearn for the opportunity to apply my diverse skill set and unwavering dedication in a different setting. I am eager to make a positive impact, contribute my expertise, and bring a renewed sense of energy to an organization that values innovation, collaboration, and customer satisfaction. I am confident that the experiences and triumphs I have amassed throughout my career have equipped me with the adaptability, resilience, and passion required to excel in new and unfamiliar territories. I am ready to embrace challenges head-on, forge new connections, and make a lasting
Employed
・
Ready to interview
Full-time / Not interested in working remotely
More than 15 years
Vocational training council
・
Business service operations and managment
Product Developer @Sararose International Inc2020 ~ Present
・
Product/Project Manager
Within one month
Product: hat, handbag, belt, garment, home decor, water bottle...etc Key customer: Forever 21 | MAO Mapping over 20 customers from worldwide with suitable vendor for customized product. Cooperated with design team to adjust the design, with purchasing team for finding qualified vendor and with QA team for shipping out good quality product. did fashion trend research for each season to make sure all of recommended product is on trend. Negotiated price with vendor to reach customer's request. Managed customer accounts to secure customer satisfaction and repeat business. Identified ...
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
華梵大學
・
外國語文學系
Within one month
export documents 6. Make a plan to import goods in one year ( RIBMake a monthly realization report and submit it to INSW. 8. Submit import approval letter ( PI ) at INSW. 9. Provide consultations to customers regarding customs issues. 10. Maintain good relationships with customers. 11. Usually travels within or outside the city to build good relationships with customers. 12. Make monthly reports related to imports. 13. Ensure all procedures run smoothly and follow company SOPs for customer satisfaction. 14. Booking ships for export and communicating
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Past
Head of Business Operations @51Talk2022 ~ 2024
・
Business Development, Product Manager, Project Management, Business Operations, Process Design
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
City University of Hong Kong
・
MarketingSustaining/NPI Engineering Program Manager @Foxconn Industrial Internet2022 ~ Present
・
Product Manager/ Program Manager
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Tsinghua University (北京)清華大學
・
International Master of Business Administration (IMBA)Service Manager @Geekplus International Co. Ltd2020 ~ Present
・
COO or Head of Operations or Head of Sales/Business Development
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Hong Kong Polytechnic University
・
Bsc Hon Hotel Management
Procurement/Sales Engineer @Roresin Corp2017 ~ Present
・
Procurement/Sales Engineer
Within one month
product development in the Asia-Pacific region. Established 2 new suppliers to fulfill the R&D and procurement team's needs for introducing new items within a span of 6 months. Negotiation - Conducted analysis of 40+ customer complaints to identify root causes and formulated resolution, successfully increasing customer satisfaction and loyalty by 15-20%. Resolved quality disputes by negotiating an exceptional refund agreement with the supplier, thereby safeguarding and reinforcing our important client relationship. Problem - solving - Converted customized contracts to replace standardized contracts to resolve disputes between the customer - BenQ Material and the international supplier
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
銘傳大學 Ming Chuan University
・
Business AdministrationThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
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Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
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Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
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Within one month
Senior Customer Support Representative at PT. Equdero Layanan Indonesia
PT Equdero Layanan Indonesia
・
2022 ~ 2024
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Customer Service Representative, Customer Service / Support, Customer Service Manager
Fields of Employment
Hotel, FinTech / InsurTech
Work experience
4-6 years
Management
I've had experience in managing 15+ people
Skills
Languages
Indonesian
・
Native or Bilingual
English
・
Professional
Job search preferences
Positions
Customer Support Lead
Job types
Full-time
Locations
Jakarta, Indonesia
Remote
Interested in working remotely
Freelance
No
Educations
School
University of Brawijaya
Major
Computer Science
Daniel Simamora
Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards.
Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction.
My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization.
Daerah Khusus Ibukota Jakarta, Indonesia
+6285780961402
Work Experience
Senior Customer Support Representative • PT Equdero Layanan Indonesia
May 2022 - March 2024
- Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
- Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
- Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
- Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
- Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.
Customer Service Agent • PT Equdero Layanan Indonesia
July 2021 - April 2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through live chat and email.
- Acknowledging and resolving customer complaints.
- Maintain product knowledge.
- Keeping records of customer interactions and complaints, and making a follow-up as necessary.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Success Agent • Niagahoster - Web Hosting Unlimited Indonesia
February 2021 - May 2021
- Provide help desk support to Web Hosting users through chats.
- Identify customer needs and help customers use specific features.
- Inform customers about new features and functionalities.
- Follow up with customers to resolve their technical issues.
- Gather customer feedback and share with internal team.
- Assist the Server Admin to monitor server performance.
- Response and check abuse of service (spam/ phishing).
Guest Relations Officer • Grand Kesambi Resort & Villas
October 2019 - November 2020
- Process Guest Check-in and Check-out.
- Maintain Guest Satisfactory with extraordinary services.
- Handling Guest's Complaint and Problem Solving in timely manner.
- Upsell Products and Services to achieve target revenue.
- Night Audit.
- Train New Employee and Trainee.
Guest Service Agent • H-ostel Kuta Bali
November 2018 - September 2019
- Register guests and assigns rooms.
- Accommodates special requests.
- Payment handling.
- Night Audit.
- Up selling services and goods.
- Room Management.
- Process guest check-ins and check-outs.
Employé polyvalent • Più Più - Fastronomie Italienne
July 2018 - October 2018
Cook • Mamabali Spa & Cosmétiques
December 2017 - July 2018
Education
2010 - 2017
University of Brawijaya
Computer Science
Skills
- CRM software
- Microsoft Office
- Zendesk
- Customer Relationship Management (CRM)
- Customer Service
- Customer Satisfaction
- Customer Relations
Languages
- Indonesian — Native or Bilingual
- English — Professional
Daniel Simamora
Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards.
Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction.
My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization.
Daerah Khusus Ibukota Jakarta, Indonesia
+6285780961402
Work Experience
Senior Customer Support Representative • PT Equdero Layanan Indonesia
May 2022 - March 2024
- Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
- Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
- Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
- Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
- Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.
Customer Service Agent • PT Equdero Layanan Indonesia
July 2021 - April 2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through live chat and email.
- Acknowledging and resolving customer complaints.
- Maintain product knowledge.
- Keeping records of customer interactions and complaints, and making a follow-up as necessary.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Success Agent • Niagahoster - Web Hosting Unlimited Indonesia
February 2021 - May 2021
- Provide help desk support to Web Hosting users through chats.
- Identify customer needs and help customers use specific features.
- Inform customers about new features and functionalities.
- Follow up with customers to resolve their technical issues.
- Gather customer feedback and share with internal team.
- Assist the Server Admin to monitor server performance.
- Response and check abuse of service (spam/ phishing).
Guest Relations Officer • Grand Kesambi Resort & Villas
October 2019 - November 2020
- Process Guest Check-in and Check-out.
- Maintain Guest Satisfactory with extraordinary services.
- Handling Guest's Complaint and Problem Solving in timely manner.
- Upsell Products and Services to achieve target revenue.
- Night Audit.
- Train New Employee and Trainee.
Guest Service Agent • H-ostel Kuta Bali
November 2018 - September 2019
- Register guests and assigns rooms.
- Accommodates special requests.
- Payment handling.
- Night Audit.
- Up selling services and goods.
- Room Management.
- Process guest check-ins and check-outs.
Employé polyvalent • Più Più - Fastronomie Italienne
July 2018 - October 2018
Cook • Mamabali Spa & Cosmétiques
December 2017 - July 2018
Education
2010 - 2017
University of Brawijaya
Computer Science
Skills
- CRM software
- Microsoft Office
- Zendesk
- Customer Relationship Management (CRM)
- Customer Service
- Customer Satisfaction
- Customer Relations
Languages
- Indonesian — Native or Bilingual
- English — Professional