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Junior Project Manager @fable 寓意科技2024 ~ Present
・
Data mining ,Bigdata Architecture，python developer
Within one month
己面對PM工作更為具體 再職前了解，更為落地的軟體開發流程以及PM職責，並練習撰寫SPOC、畫wireframe、製作Prototype。 2. 探索優化自己coaching and mentoring的能力 2023年11月底受訓，於2024年1月初完成 AndAction的ACTP初階生涯教練培訓 。 3. 發起 讀書會擔任總召 ，持續累積領導與
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
銘傳大學 Ming Chuan University, MCU
・
Computer Communication Engineer
Staff Software Engineer @全得資通有限公司2019 ~ Present
・
Staff software engineer
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
The University of Auckland
・
Computer SciencePast
Personal goal pursuit @Career Break2024 ~ Present
・
Senior Mobile App Developer
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
BINUS University
・
Computer ScienceSupervisor @Capital Asset Exchange & Trading, LLC2021 ~ Present
・
Project Manager, Consultant
Within one month
Employed
・
Ready to interview
Full-time / Remote Only
4-6 years
Chang Jung Christian University
・
Bachelor's degree
Within one month
honest answers to the potential clients. Achievement : - Successfully invited Taiwanese professionals of different backgrounds to join the programs for the provision of expertise support. - Provided quality SDGs programs which achieved customer satisfaction, thus facilitating the expansion of network and further promotion of the service. Teaching Assistant and Research Assistant • Yuan Ze University, Taiwan OctoberSeptemberGraded undergraduate students' written work. - Assisted the professors in research work. Teacher of English • Vietnam Australia English School, Vietnam JulyJulyDesigned the curriculum and u sed different platforms of language coaching. - Prepared students for the TOEIC and IELTS p...
Studying
・
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Yuan Ze University
・
Applied Linguistics
Past
Area Sales Manager @PT Suntory Garuda Beverage2022 ~ Present
・
Area Sales Manager
Within two months
Logistik,Finace) • Laporan Penjualan Harian/Mingguan/Bulanan dan monitoring actual vs target • Distribusi new produk launching merata dan monitor sell in dan sell out • Program Promo dan memastikan program berjalan di area Bussnies Manager • PT Kino Indonesia Tbk JanuariApril 2022 •Maintain Local Distributor •Monitoring Sell In & Sell Out •Coaching Tim Sales Distributor •Menyampaikan Promo Berjalan •Menjaga Relationship dengan Toko Pareto •ReportingOmset Mingguan/Mingguan/Bulan Area Sales Supervisor • PT. Fastrata Buana (Kapal Api Global) NovemberJanuari 2022 •Mengkoordinir tim penjualan, agar dapat meningkatkan tingkat penjualan dan memastikan penjualan sesuaidengan target. •Membantu Tim Sales dan memberikan pelatihan
Unemployed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Universitas Indraprasta PGRI
・
Teknik Informatika
Offline
Offline
Quality Assurance Analyst @Andromeda BPO2013 ~ 2015
・
Assistant Manager Training and Quality
Within one month
[email protected] Work Experience Assistant Manager - Quality and Training • CreditEnable FebruaryPresent Handling training and quality of inhouse and vendor location Conducting trainings of new hires on product and process Classroom training and online trainings Developing and updating training programs for new hires Auditing calls and coaching associates on areas of improvement Initiating BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
・
Commerce
Executive Assistant @PT DELTA MARATHAN JAGAD2023 ~ Present
・
Manager
Within two months
yossialamien [email protected] al amien Senior Consultant, Technical Expert, Trainer, Lead Auditor, Assessor A dedicated professional with extensive experience in consulting, mentoring, coaching, training and auditing services. Combining a deep understanding of the implementation of environmental management systems and sustainability, OHS management systems, energy and greenhouse gases, improvement, quality performance and the implementation of national and international standard. With superior skills in OHS, sustainability, quality, leadership and other soft skills successfully delivered innovative solutions through cross-team collaboration, proving his ability to overcome complex challenges. Helped provide improvements and benefits in various companies, both
Employed
・
Ready to interview
Part-time / Interested in working remotely
10-15 years
Institut Teknologi Sepuluh Nopember (ITS)
・
Environmental Engineering Technology/Environmental Technology
Past
Database Administrator @PT A.W Faber-Castell Indonesia2017 ~ 2023
・
IT Staff, IT Support, Database Administrator, System Administrator
Within three months
flaws and reduce downtime. 15.Designed and developed analytical data structures. 16.Utilized RDBMS tools and utilities to monitor, tune and optimize query performance. MarchJuly 2016 IT Section Head LPKN (Lembaga Pengembangan dan Konsultasi Nasional) 1.Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals. 2.Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans. 3.Coordinated safety improvement activities and training to promote safety awareness. 4.Monitored achievement targets to meet company
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
STMIK Jakarta STI&K
・
Informatics System
Manufacturing Assistant @Benchmark2016 ~ 2019
・
Supply Chain, Logistik, Warehouse, PPIC, Expor Impor, Planning, Keselamatan dan Kesehatan Kerja
Within three months
. * Managing budgets. * Investigating accidents and troubleshooting problems. * Keeping health and safety records, and ensuring Compliance with health and safety legislation. Production Supervisor • Midas Safety NovemberJuly 2022 * Overseeing the day-to-day operations of a manufacturing production line. * Assigning responsibilities and preparing schedules. * Guiding and coaching employees. * Monitoring productivity. * Overseeing safe use of equipment. * Monitoring production processes. * Supervising and training employees. * Ensuring quality standards are met. Warehouse Associate • Daraz Bangladesh Ltd. (Alibaba Group) JulyOctober 2021 * Assist with the day to day operations in the E-commerce team.
Employed
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Ready to interview
Full-time / Interested in working remotely
4-6 years
Chittagong Polytechnic Institute
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ElectricalThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
A motivated and focus Teamwork with the organization. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in Sales, collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
CreditEnable
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Analyst, Corporate Finance, Auditor
Fields of Employment
FinTech / InsurTech, Banking, Finance
Work experience
6-10 years
Management
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Marathi
・
Native or Bilingual
Job search preferences
Positions
Assistant Manager Training and Quality
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
MUMBAI UNIVERSITY
Major
Commerce
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual