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4-6 years
6-10 years
10-15 years
More than 15 years
India
Full stack software Develpoer @Avidbots India private Limited2023 ~ Present
・
Software Engineer
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Vasavi college of Engineering
・
Bachelor of Engineering
Offline
Offline
Quality Team Leader @CreditEnable2023 ~ Present
・
Assistant Manager Training and Quality
Within two months
opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and resolved customer needs promptly and efficiently. Facilitated audits and process reviews to spot performance bottlenecks and drive improvements. Developed training programmes for new hires, harnessing expertise to create relevant materials and guides. Produced and sent sales and KPI reports to managers to provide overview of business health and profitability. Senior Quality
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
・
CommerceLead Software Developer @Persistent Systems2022 ~ Present
・
Within two months
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
VIT-Vellore
・
Computer Science
Regional Key Account Manager SaaS & - West India @Work Store Limited2023 ~ Present
・
Area sales manager & Regional sales manager Key Account Manager
Within two months
loyalty program for the West region, secured partnerships with major clients adding 5Cr+ annual business potential. * Discuss and plan ideation and conceptualization of program development, including process optimization with the KDMs. * Boosted revenue by strategically promoting Dyson's Capex business and lighting products within key accounts. * Efficiently collaborating with diverse teams to create program KPIs and ongoing reporting to measure program effectiveness, identify opportunities, optimize service delivery and enhance overall business processes. * Achieved a 1.5x revenue growth in 6 months through successful cross-selling of new CapEx products within existing accounts * Awarded Star
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
ITM Group of Institutions
・
Marketing
Staff Engineer @NextGen Healthcare India2019 ~ Present
・
Senior Software Developer
Within three months
[email protected] Work Experience Staff Engineer • NextGen Healthcare India DecemberPresent • Expert in client-focused .NET development, leveraging C#, SQL, MSI, Git, Bitbucket, and AWS to meet diverse needs. • Skilled in executing high-quality bug fixes with a commitment to excellence. • Specialized in designing efficient MSI packages for optimal software deployment. Senior Engineer, Development • Aptean MarchDecember 2019 • Expert in analysing requirements and engineering scalable, robust solutions. • Proficient in crafting clean, efficient code utilizing ASP.Net MVC, C#, and SQL. • Skilled in documenting processes and optimizing system performance. • Committed
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
North Maharastra University, Jalgaon, Maharastra
・
Computer Science & Engineering
Training Leader @Google Operations Center2020 ~ Present
・
Training & Development / Learning & development / Training Specialist
Within one month
Abhimanyu Hannah Passionate leader with proven expertise in building engaging learning experiences and empowering teams globally. I manage multiple projects concurrently, ensuring efficient execution and measurable impact. Skilled in crafting captivating curriculum, leveraging cutting-edge tools and data analysis to bridge skill gaps and drive performance. Recognized for exceptional leadership, communication, and change management abilities, adeptly guiding teams towards achieving strategic objectives. Hyderabad, Telangana, India linkedin.com/in/abhimanyuhannah Skills & Tools Google Workspace and MS Office Authoring and Programming Tools Gen AI - Prompt Engineering Project Management Leadership Acumen Languages English — Professional Hindi — Fluent
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Indira Gandhi National Open University
・
Counseling Psychology
Photographer/ Album Designer @PG Creative Studio2014 ~ Present
・
Graphic Designer/Video Editor/Playwright/Social Media Assistant/Secretary/Office Assistant
Within one month
PG Creative Studio, I managed operations, scheduling, budgeting, and client relations. I developed and executed marketing strategies to attract new clients and boost revenue. Collaborating closely with clients, I delivered high-quality images aligned with their vision. Additionally, I trained and supervised a team of photographers and assistants, fostering their professional growth. This multifaceted role allowed me to efficiently oversee studio operations while actively contributing to creative projects and client satisfaction. EducationGHSS Pattambi SSLCGHSS Shoranur Humanities (Plus Two) Skills Photoshop LightroomCC Album Designing Photography and videography Languages Malayalam — Native or Bilingual English — Professional Tamil — Intermediate
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
GHSS Shoranur
・
Computer Science (+2)
Production Manager @Maral Overseas Ltd.2022 ~ Present
・
Senior Management Position in Garment Manufacturing
Within three months
. Expertise in manufacturing of corporate uniforms for brands like Indigo, GVK, etc. Production Manager • Sukarma Fashions Ltd. DecemberJune 2007 Production Manager of unit manufacturing ethnic and contemporary ladies’ garments. Responsible for planning and monitoring of production from cutting to finishing. Implemented assembly line system for efficient and smooth work-flow. Asst. Production Manager • AP Fashions Pvt. Ltd. AugustDecember 2006 Asst. Production Manager of Export House manufacturing High Fashion Ladies Garments, Scarves and Bags. Involved in the development of new samples for buyers. Experienced in industrial engineering (Time & Motion
Employed
・
Open to opportunities
Full-time / Not interested in working remotely
More than 15 years
NIFT
・
APPAREL MANUFACTURING
HR/Administration Lead @Sysha2018 ~ Present
・
US Payroll Specialist
Within one month
reports, including Profit and Loss (P&L) statements, Balance Sheets (BS), and Cash Flow statements, adhering to established deadlines. Lead year-end closing and audit closure processes for Sysha US and Sysha Canada companies. Coordinate with external auditors and regulatory bodies to facilitate audits and ensure adherence to compliance standards. Provide guidance, training, and support to the offshore team and US consultants to ensure efficient and accurate completion of tasks. HR/Accounts Executive • Shrikon Technologies Inc OctoberFebruary 2018 Creating/maintaining/suspend/delete Zoho people User ids GSuite user management ...
Employed
Full-time / Interested in working remotely
6-10 years
Acharya Nagarjuna University
・
Accounts and FinanceSr. PHP Developer Lead Developer @Byasa Tech Solutions Pvt Ltd2021 ~ Present
・
Sr. PHP Developer Lead Developer
Within one month
Employed
Full-time / Interested in working remotely
4-6 years
Viva College
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within two months
A motivated and focus Teamwork with the organization. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in Sales, collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
CreditEnable
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Analyst, Corporate Finance, Auditor
Fields of Employment
FinTech / InsurTech, Banking, Finance
Work experience
6-10 years
Management
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Marathi
・
Native or Bilingual
Job search preferences
Positions
Assistant Manager Training and Quality
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
MUMBAI UNIVERSITY
Major
Commerce
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual