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4-6 years
6-10 years
10-15 years
More than 15 years
Operation Manager @JAI YANG CO., LTD2018 ~ Present
・
Within one month
out reasons and setting improvement plan. Accounting management Analyze the company's quarterly and annual financial status and report available adjustment plans. Incumbency : Developed 34 Car & Scooter parts importers, 1 Wheel chair manufacturer, 1 Motorcycle manufacturer(O.E.M.) & more than 400 Mechanical parts with design engineering teams & manufacturers. EDUCATION Languages International (Auckland, New Zealand) Advanced English • SepFebNational Chengchi University Bachelor of Laws • SepJunKey Skills Problem Solving Procurement and Sourcing Supply Chain Management Cross-Disciplinary integration Cold Calling Experience Self-motivated & Active Listening Communication & Collaboration Language Chinese — Native English — Advanced. TOEIC score 790
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Languages International(Auckland, New Zealand)
・
Advanced English
Past
Sustaining Engineering Leader - TPO (TPM) @Keurig Dr Pepper Inc.2020 ~ 2023
・
Project Lead / Tech Lead / Team Lead / Technical Manager
Within one month
and identifying project scope. 7. Lead Asia team for developing projects and identifying project scope. (Cost saving 14M+ USD) 8. Skillful in computer network and microprocessor system and be skilled in using the office software. 9. Fluent in English (reading/writing/listening/speaking) 10. Professional software skills: Pro/E, Auto CAD Taipei City, Taiwan 工作經歷 Sustaining Engineering Leader - TPM (Home appliances) • Keurig Dr Pepper Inc. 2020//09 1. Lead the implementation of appliance programs from mass production to the end of
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Nan Jeon University of Science and Technology
・
Science and Technology
Offline
Offline
Quality Assurance Analyst @Andromeda BPO2013 ~ 2015
・
Assistant Manager Training and Quality
Within one month
Conducting trainings of new hires on product and process Classroom training and online trainings Developing and updating training programs for new hires Auditing calls and coaching associates on areas of improvement Initiating BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
MUMBAI UNIVERSITY
・
Commerce
Past
文案／設計／廣告 自由工作者 @自由職業2022 ~ Present
・
社群經營、行銷企劃、內容編輯、文字編輯、文字撰寫、廣告文案、出版編輯
Within two months
視覺設計師 • 歐萊德國際股份有限公司 八月八月 2018 ・拍攝產品形象照 ・製作檔期活動主視覺 ・產品手冊編排 ・社群貼文設計 ・產品包裝設計 ・印前設計與發包 學歷 中原大學 Chung Yuan Christian University 商業設計學系資格認證 Google Analytics (分析) 認證 Google取得 Listening and Reading Test Score 870 TOEIC取得
Unemployed
・
Ready to interview
Full-time / Remote Only
4-6 years
中原大學 Chung Yuan Christian University
・
商業設計學系
Past
Asia Lead Software Engineer @新加坡商羅福斯有限公司台灣分公司2023 ~ 2024
・
Software Engineer
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Chung Hsing University
・
Computer Science and Information
Past
Sales Dept./Overseas Business Section Supervisor @善德生化科技股份有限公司(4115) SUNDER Biomedical Tech Co., Ltd.2023 ~ 2023
・
國際銷售人員/國貿人員/國外業務人員/國貿業務人員/外銷人員
Within one month
G ladys Chen Sales & Marketing Department International sales specialist Taichung, North District, Taichung City, Taiwan ABOUT ME ✍🏻 A perky woman who is boring outside but it’s hot inside. Love traveling, photography, animals, watching movies, of course sometimes vegging out is needed. I like to treat my clients as my friends, so I improve my speaking and listening English skills by talking to them, and sometimes will get extra market information from them surprisedly. I’m an attentive and a responsible person so everything I do my best to make it well. Respecting different
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
嘉南藥理大學 Chia Nan University of Pharmacy and Science
・
Department of Applied Foreign LanguagesEmployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Newtype International Language School
・
英文Salesforce Developer & Administrator @One Mount2020 ~ Present
・
Salesforce Developer, Administrator
Within one month
Development Salesforce DeveloperOlbius JSC Software Development Java Technical Leader Certification Certification Type Provider Release Date Service Cloud Consultant Salesforce Dec 2023 Platform Developer II Salesforce May 2023 Administrator Salesforce Dec 2022 Platform Developer I Salesforce Sep 2022 Pragmatic Scrum (Scrum Agile) hocvienagile.com Aug 2019 Language Skill Language Reading Listening Speaking Writing English Good Good Intermediate Intermediate Working Records Salesforce Sales & Service Cloud - One Mount Group Position: Salesforce Senior Specialist Job Description: Developed and maintained Salesforce systems, including Sales & Service Cloud, and Marketing Cloud. Integrated Salesforce systems with various external systems, such as Cisco, Confluent Kafka, SAP, Facebook
Employed
・
Open to opportunities
Full-time / Not interested in working remotely
4-6 years
Trailhead by Salesforce
・
Customer Service ManagementCreator/ owner 創辦人 @iamnotdietitian 我不是營養師2020 ~ Present
・
顧客成功 /課程開發製作/ 內容行銷經理
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
輔仁大學 Fu Jen Catholic University
・
營養科學研究所
後端工程師 @MAYOHR 鼎恒數位科技2023 ~ Present
・
後端工程師
Within one month
ERP、CRM 業務銷售 請購請款 庫存管理 售後服務電訪 維修進度管理 進口經銷商中古車銷售平台 中古車銷售平台 學歷中國文化大學 Chinese Culture University Department of Information Management 資格認證 TOEIC LISTENING AND READING GREEN TOEIC 發照日期 九月 2021 · 永久有效 Chinese Enterprise Resource Planning Society ERPS CERPS發照日期 十二月 2016 · 永久有效
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
中國文化大學 Chinese Culture University
・
Department of Information ManagementThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
A motivated and focus Teamwork with the organization. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in Sales, collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
CreditEnable
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Analyst, Corporate Finance, Auditor
Fields of Employment
FinTech / InsurTech, Banking, Finance
Work experience
6-10 years
Management
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Marathi
・
Native or Bilingual
Job search preferences
Positions
Assistant Manager Training and Quality
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
MUMBAI UNIVERSITY
Major
Commerce
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual