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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
Sustaining Engineering Leader - TPO (TPM) @Keurig Dr Pepper Inc.2020 ~ 2023
・
Project Lead / Tech Lead / Team Lead / Technical Manager
Within one month
Mike Shih Mike is an easy going individual who enjoys challenging and diverse roles and is confident working with technical expert members or team from any industry. Also good at communicating with others. When facing with troubles, I can deal with them calmly. And also, I am good at logical analysis, strong sense of responsibility, leadership and management skills, communication skills and organizational skills, as well as team core cohesion. The technical design activity will start from study marketing department product spec or custom product requirement to design relative mechanical structure and component parts and product
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Nan Jeon University of Science and Technology
・
Science and Technology
Past
Team Leader @TaskUs 美商泰優股份有限公司台灣分公司2018 ~ Present
・
Team Leader
Within two months
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學 Tamkang University
・
法文
Past
Information Desk Receptionist @West Jefferson Medical Center2014 ~ 2017
・
Customer Service Representative
Within one month
with physicians, colleagues, and supervisors to ensure highest level of patient care. • Supported financial goals by accurately processing patient payments, insurance claims, and assisting customers with various billing inquiries. • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all interactions. Information Desk Receptionist West Jefferson Medical Center AugOct 2017 • Streamlined front desk operations for increased efficiency, managing phone calls and directing visitors to appropriate departments. • Provided backup support for administrative tasks during peak periods or staff absences, exemplifying teamwork and versatility. • Managed visitor sign-in process efficiently, ensuring proper documentation ...
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
・
*Consultant @Global Advanced IT Connections2024 ~ 2024
・
Product Owner, Business Analyst, System Analyst
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Adamson University
・
Information Technology
Scrum Master @Agile Tech2023 ~ Present
・
Product Owner
Within one month
的組織團隊與任務功能分組的虛擬團隊 1. Agile methodology training 2. Scrum framework training 3. Scaled scrum and agile framework implementation 4. Jira training 5. Co-work with agile team ( Scrum, Kanban ) , working on process improvement 產品規劃組長 Group leader of Product Owner • Agile Tech 二月五月Product Owner for Network related project 2. Accelerate cross system functionality implement 3. Lead 5 other Product Owner 4. Align to department mission and key goals to purpose
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
National Taiwan University of Science and Technology
・
資訊管理學系
Test Equipment Technician @Micron Technology 台灣美光2018 ~ Present
・
製程工程師、設備工程師、半導體工程師
Within one month
site status/indicators/task progress/request/inspection site status/6s audit) # Hardware/software/tooling/ESD/CIP/automation improvements. *Solve HVM/NPI request setting recipe/parameter *HW/SW/tooling/ESD/CIP/Automation improvement/upgrade/Setup *HW Automation system ET/RMS/Recipe setting *Work with Process engineers to define hardware modifications for new process viability and existing process improvement *Support in providing detailed, expert analysis to team members and managers on project, technical, or innovation issues # Equipment shifts
Employed
・
Ready to interview
Full-time / Not interested in working remotely
10-15 years
南台科技大學
・
電機工程系Software Engineering Section Manager @仁寶2023 ~ Present
・
Lead Designer, Senior Consultant, Design Manager
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Taipei University of Technology
・
電機系
Supply Chain Regional Leader @Capital Lead LLP Asia Pacific - VNAT - DHL Supply Chain2020 ~ Present
・
Logistic and Supply Chain Manager / Logistic and Supply Chain Project Manager
Within one month
lê-minh-duy [email protected] |APR/Present Supply Chain and Logistic Regional Leader LLP Asia Pacific - VNAT - DHL Supply Chain Supply Chain/ Warehouse/ Supplier/ Relationship Management - 40% Analyzed warehouse operations within a chip-sets manufacturing firm, identifying opportunities for logistic layout optimization and process improvement. Led the implementation of ulitilizing floor capacity - reduce the waiting and processing time by 10% last quater. Developed and executed regional supply chain strategies, driving operational excellence, optimizing performance, and ensuring alignment with corporate objectives. Collaborated with global supply chain teams to streamline processes, enhance
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
LinkedIn Learning
・
Business Improvement - Project ManagementPast
Vice-President Human Resources @Frost National Bank1998 ~ 2012
・
Human Resource Specialist / Recruiter
Within one month
sphr-phr-and-human-rights-certificate-1705b0199/ Work Experience Corporate Recruiter • CBRE MarchJanuary/2 years (laid-off) Staffing operations and programs by directing all recruiting activities processes. Ensures compliance with regulations and establishes standards for the functions. Ensures accountability for all parties involved in the recruiting process for compliance with applicable applicant tracking, interviewing and hiring requirements. Develops and maintains performance metrics that provide clarity of trending, benchmarking and insight for making program and process improvements. Leverages technology to support staffing initiatives. Develops and manages metrics to measure overall recruitment/staffing process
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
USIHR
・
Human Rights Certificate
Past
Business Solution Analyst (IT PM) @香港商臺灣馬士基物流有限公司台灣分公司_Maersk Contract Logistics (Tai2022 ~ 2023
・
Product Manager
Within one month
Apr 2022 ~ AugOptimized system and operation workflows for diverse client categories (FMCG, FW, APP, ACC, etc.). -Managed 40+ Change Requests using tools like Bartender, JReport, Tableau, and SQL. -Delivered 8 projects included Online & Offline connection, EDI&API Integration, Automation Project, System Integration, Server migration and WMS improvements. -Extract the current processes from the business users and customers. -Analyze and evaluate solution design from the requirements, and design the TO-BE system process flow. -Craft business flowchart through Figma, Visio and GetMind. -Define project scope, prepare FBR and functional document. -Collaborate with
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立臺灣海洋大學 National Taiwan Ocean University
・
航運管理學系The Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
A motivated and focus Teamwork with the organization. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in Sales, collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
CreditEnable
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Ready to interview
Professions
Analyst, Corporate Finance, Auditor
Fields of Employment
FinTech / InsurTech, Banking, Finance
Work experience
6-10 years
Management
Skills
Languages
English
・
Professional
Hindi
・
Native or Bilingual
Marathi
・
Native or Bilingual
Job search preferences
Positions
Assistant Manager Training and Quality
Job types
Full-time
Locations
Remote
Not interested in working remotely
Freelance
Educations
School
MUMBAI UNIVERSITY
Major
Commerce
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual
Danish Shaikh
A motivated and focus individual .Teamwork with the organization goal achievements. My strengths are to work in high pressure environment and know how to bring out the best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life.
Mumbai, Maharashtra, India I +91- 9819143182 I [email protected]
Work Experience
Assistant Manager - Quality and Training • CreditEnable
February 2023 - Present
- Handling training and quality of inhouse and vendor location
- Conducting trainings of new hires on product and process
- Classroom training and online trainings
- Developing and updating training programs for new hires
- Auditing calls and coaching associates on areas of improvement
- Initiating BQM and planning refresher on improvement areas
- Conducting and participating call calibration across the centres
- Engage in customer listening to identify customer pain points and expectations
- Serve as an intermediary for escalations from agents and customers
- Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support
- Identify process improvement opportunities to update SOPs
- Implement and ensure compliance with the company's policies
- Report support team's performance to supervisors and maintain monthly performance logs
- Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies
- Identified and resolved customer needs promptly and efficiently.
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements.
- Developed training programmes for new hires, harnessing expertise to create relevant materials and guides.
- Produced and sent sales and KPI reports to managers to provide overview of business health and profitability.
Senior Quality & Traning executive • Fullerton India Credit Company Limited
August 2022 - February 2023
- Handling quality and training of west zone collection team
- Performing audits of team assigned
- Conducting training of new hires and agencies
- Developing training content and process SOPs
- Planning BQM plans and taking initiatives for improvement
- Planning and executing employee engagement activities
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning and conducting refreshers for inhouse and vendor location
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
- Drafted reports to discuss developments and issues during board meetings.
Senior Associate - Training and Quality • Profectus capital PVT LTD
January 2022 - August 2022
- Handling Sales and Credit teams quality and training
- Planning training of hires for PAN India branches
- Handling end to end TAT of loans from login till disbursement
- Taking initiatives for smooth functioning of credit & sales department
- Preparing reports for sales and credit MIS reports such as Target, incentives, TAT performance etc for all branches
- Performing Analysis and taking initiatives for business improvements
- Performing audits to check the quality of credit
- Preparing review reports for board meetings
- Devised and optimised tracking metrics for assessing sales and consumer data.
- Suggesting process automation wherever needed
Quality Assurance Analyst • Home Credit Pvt. Ltd
August 2016 - January 2022
- Performing audits for a team of 45+ agents
- Conducting and participating in calibration
- Conducting performance review of team assigned
- Conducting quality induction for new hires
- Providing feedback on areas of improvements
- Planning training and refreshers for the agents
- Highlighting process gaps and provide process suggestions for smooth functioning of process
- Analysis for business improvements
- Preparing reports like Quality Dashboard, BQM trend, Quality review data TNI etc.
Quality Assurance Analyst • VERTEX Customer Solutions India Pvt. Ltd
September 2015 - August 2016
- Ensure that agents adhere to company quality standards and attain goals that boost overall performance
- Identify issues that agents may overlook and offer potential solutions
- Motivate agents to exceed their comfort zones to accomplish predetermined goals
- Resolve agents' challenges and coach agents or implement systems to prevent a recurrence
- Design and implement onboarding and training programs to equip agents to deal with common workplace issues
- Review agents' conversations across all contact touchpoints to measure teams' performance and track customer support quality
- Contribute to call calibration sessions to evaluate agent performance
- Identify lapses in agents' performance and provide constructive feedback for improvement
- Engage in customer listening to identify customer pain points and expectations
- Drive the implementation of improved customer engagement strategies to increase agents' efficiency
- Serve as an intermediary for escalations from agents and customers
- Ensures communication is effectively delivered and appropriately addresses all customer concerns.
Quality Assurance Analyst • Andromeda BPO
November 2013 - August 2015
- Providing product and communication training to new hires
- Briefing the team members about their individual scores
- Updating the team members of the new product arrivals and articles added in the intranet
- Barging into CRS' calls and providing feedback on the quality of the call
- Plan and layout a training calendar, post competency mapping and conducting Training Need Analysis, for the team or an individual in various areas to upgrade their process skill
- Monitor training effectiveness through feedback and assessment scores during OJT
- Handle customer escalation calls and act as L2 for the team
- Conduct Call Audits for agents and record CSAT for agents
- Observe coach training sessions of new hires and give feedback for improvements
- Assess the process skills and soft skills capabilities of the new hire trainee and put them on the production floor
- Conduct Extra Group Coaching (training) for associates who are outliers to improve product knowledge
- Manage external client expectations by reporting and attending conference calls
- Document and update process training manuals and courseware along with the rest of the team.
Education
2016 - 2019
MUMBAI UNIVERSITY
Commerce
Skills
- Word
- Excel
- PowerPoint
- Financial Analysis
- Incentive Programme Development
- Research Project Management
- Problem Analysis
- Microsoft Office
Languages
- English — Professional
- Hindi — Native or Bilingual
- Marathi — Native or Bilingual