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Definition of Reputation Credits
Darshini Jegadesan
Contact details :
Email: [email protected]
Mobile no: 87920957
Address : Blk 336A Yishun Street 31
I am committed to any job or task assigned to me. I take pride in my job and able to work in a team. I have been in the service industry for the past 6.5 years. I am able to handle front line jobs and will give my best to provide them with excellent service. I have a pleasant disposition, which gives me confidence to work as a customer service officer. I believe being patient and calm is my strength as I enjoy working in the frontline. I am willing to learn and adapt to any environment.
Call Centre Analyst • DBS Bank Ltd
January 2022 - October 2022
- Personalized service over the telephone to customers on banking products, accounts, and service inquiries in an effective and efficient manner.
- Handle email enquiries and follow-ups with relevant departments.
- Understand customers' needs and provide appropriate/ customized solutions.
- Identify cross-sell opportunities during customer interaction.
- Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement.
Front Desk Executive • Global Indian International School
December 2020 - January 2022
- Provide customers and internal staff with professional administrative support, including taking accurate detailed messages, attending to routine correspondence and when required, to prepare written reports.
- Attend to all incoming phone calls and enquiries
- Attend to walk in visitors, parents and school stakeholders
- Provide assistance with the administration and maintenance of company records.
- Ensure the front office and reception is presentable
- As the first point of contact for most customers, endeavor to answer telephone enquiries in an efficient, friendly and professional manner.
- Maintain familiarity with office listings, including advertisements, so an enquiry can be directed to the most appropriate member of staff promptly.
Call centre officer • Grab Singapore
March 2018 - April 2020
-Handling enquiries and complaints from drivers and passengers
-Back end administrative work
-Providing customer service for inbound and outbound calls
Senior Guest Service Associate • Novotel Clarke Quay Singapore
May 2016 - May 2017
-Handling guests walk-in, checking in and check outs
-Guest billing and payments
-Good communications and public relations
-To carry out other admin jobs assigned by the supervisor
-To provide excellent service to guests and meet their needs during the stay.
Customer Service Crew • Night Safari Singapore
July 2014 - April 2016
-To handle guests and manage smooth daily transition
-To provide excellent customer service
-Attending to customer feedback and complaints
-Ability to work in a fast-paced environment
-Able to be a good team player
Education
2017 - 2018
Kaplan Singapore
Diploma in Business and Law
2011 - 2014
Bukit Panjang Govt High School
N'level , O'level
2005 - 2010
Greenridge Primary School
PSLE
Skills
- Word
- Microsoft Office
- PowerPoint
- Google Drive
- Excel
Languages
- English — Professional
- Tamil — Fluent
Darshini Jegadesan
Contact details :
Email: [email protected]
Mobile no: 87920957
Address : Blk 336A Yishun Street 31
I am committed to any job or task assigned to me. I take pride in my job and able to work in a team. I have been in the service industry for the past 6.5 years. I am able to handle front line jobs and will give my best to provide them with excellent service. I have a pleasant disposition, which gives me confidence to work as a customer service officer. I believe being patient and calm is my strength as I enjoy working in the frontline. I am willing to learn and adapt to any environment.
Call Centre Analyst • DBS Bank Ltd
January 2022 - October 2022
- Personalized service over the telephone to customers on banking products, accounts, and service inquiries in an effective and efficient manner.
- Handle email enquiries and follow-ups with relevant departments.
- Understand customers' needs and provide appropriate/ customized solutions.
- Identify cross-sell opportunities during customer interaction.
- Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement.
Front Desk Executive • Global Indian International School
December 2020 - January 2022
- Provide customers and internal staff with professional administrative support, including taking accurate detailed messages, attending to routine correspondence and when required, to prepare written reports.
- Attend to all incoming phone calls and enquiries
- Attend to walk in visitors, parents and school stakeholders
- Provide assistance with the administration and maintenance of company records.
- Ensure the front office and reception is presentable
- As the first point of contact for most customers, endeavor to answer telephone enquiries in an efficient, friendly and professional manner.
- Maintain familiarity with office listings, including advertisements, so an enquiry can be directed to the most appropriate member of staff promptly.
Call centre officer • Grab Singapore
March 2018 - April 2020
-Handling enquiries and complaints from drivers and passengers
-Back end administrative work
-Providing customer service for inbound and outbound calls
Senior Guest Service Associate • Novotel Clarke Quay Singapore
May 2016 - May 2017
-Handling guests walk-in, checking in and check outs
-Guest billing and payments
-Good communications and public relations
-To carry out other admin jobs assigned by the supervisor
-To provide excellent service to guests and meet their needs during the stay.
Customer Service Crew • Night Safari Singapore
July 2014 - April 2016
-To handle guests and manage smooth daily transition
-To provide excellent customer service
-Attending to customer feedback and complaints
-Ability to work in a fast-paced environment
-Able to be a good team player
Education
2017 - 2018
Kaplan Singapore
Diploma in Business and Law
2011 - 2014
Bukit Panjang Govt High School
N'level , O'level
2005 - 2010
Greenridge Primary School
PSLE
Skills
- Word
- Microsoft Office
- PowerPoint
- Google Drive
- Excel
Languages
- English — Professional
- Tamil — Fluent