10+ years experience in Corp strategy & User Operations
Expert in B2C Service Planning
Results-driven Business Strategy & Operations Director with a proven track record of driving growth and efficiency.
Skilled in developing strategic plans, optimizing processes, and leading cross-functional teams to success.
Nov 2022 - Apr 2024
Taipei, Taiwan
Reason of leaving:
Company operational and regulatory issues.
As the Head of Operations in 51Talk Online Education Group in Taiwan, responsibilities would include leading and overseeing various teams and functions within the organization.
Notable Achievements:
Douglas, the head of operations at 51Talk Taiwan, highlighted the company's decade-long teaching experience since its establishment in 2011 and listing on the US stock exchange in 2016. They offer 25-minute classes with pre-study AI interactions to engage children, post-class AI reviews, and bonus mini-games like "Elf" to encourage learning.
May 2020 - Oct 2022
Taipei, Taiwan
MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume.
Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors
Jun 2019 - Sept 2020
Hong Kong
Reason of leaving:
Due to the pandemic, position made redundant.
Director, Global Business Strategy (United States/ MENA)
Country Head of Hong Kong, Malaysia and Singapore
Notable achievements:
The greatest achievement during my tenure.
I was appointed as the Acting General Manager for the Hong Kong region by the CEO, concurrently overseeing operations in the Singapore and Malaysia.
I spearheaded the reconstruction of the Hong Kong team within three months, integrating the strengths of the Singapore and Malaysia regions. This facilitated resource-sharing among the three distinct regions, leading to unprecedented revenue growth across multiple 17Live events while achieving a balanced profit and loss statement.
May 2018 - Dec 2018
Hangzhou, China
Reason of leaving:
Returned to Taiwan due to family care.
Notable achievements:
As one of the founding members, I was involved in the early-stage infrastructure development of LOOK LIVE, a music live streaming platform dedicated to monetization for music creators under Netease Cloud Music. This included content production, user payment processes, and the initial launch of the app's first version.
Sept 2016 - Feb 2018
Taiwan & Beijing
As an original member of a startup company leading over 30 members work on different country.
Notable achievements:
Build up VIP payment channel in 3 months over SEA.
Raised to 50% with over 4,500PU and high ARRPU
65% overall income by VIP channel
As a founding member, MeMe Live successfully launched in September 2016 through the team's dedication.
The Taiwan team received the Project Advancement Award within the Funplus group in 2017.
We collaborated with Frost & Flame: King of Avalon to host Taiwan's first offline event competition, resulting in record-breaking revenue.
New Delhi, India, to expand our live streaming footprint, primarily focusing on establishing the B2C direct sales team.
Sept 2014 -Sept 2016
Taipei, Taiwan
Leading over 50 in-house members for daily operation of LINE related CS service.
Notable achievements:
Jan 2013 - Apr 2014
Jiangsu, China
Support to launch of a call center in Jiangsu China, as part of a strategic initiative to migrate phone services from Taiwan to a local customer service call center.
May 2012 - Jan 2013
Taipei, Taiwan
• Providing Technical Support: Offering technical support and guidance to sales staff, ensuring they are proficient in using Apple products and troubleshooting common issues.
• Planning Education and Training Programs: Developing and implementing education and training programs to onboard new hires and continuously improve the skills and knowledge of existing sales staff.
Jan 2011 - Apr 2012
Taipei, Taiwan
As a hTC Technical Support Trainer, my role involved providing comprehensive training and support to individuals within the organization who were responsible for resolving technical issues and providing customer support.
Key responsibilities included:
• Training Program Development
• Technical Expertise
• Training Delivery
2005 - 2007
English — Advance
Mandarin — Native
Cantonese — Native
Ops Management Problem Solving Customer Relationship Global Business Strategies Strategy Planning User Engagement Project Management Negotiations expert
My expertise extends to crafting robust business strategies and meticulously planning for success.
With a passion for user engagement and a knack for project management, I navigate negotiations with finesse, ensuring every interaction yields favorable outcomes.
With a knack for operations management, problem Solving, and customer relationship Building,
From strategic planning to user engagement, I'm your go-to for seamless project management and effective negotiations. Let's drive success together, crafting strategies that captivate markets and cultivate lasting partnerships
10+ years experience in Corp strategy & User Operations
Expert in B2C Service Planning
Results-driven Business Strategy & Operations Director with a proven track record of driving growth and efficiency.
Skilled in developing strategic plans, optimizing processes, and leading cross-functional teams to success.
Nov 2022 - Apr 2024
Taipei, Taiwan
Reason of leaving:
Company operational and regulatory issues.
As the Head of Operations in 51Talk Online Education Group in Taiwan, responsibilities would include leading and overseeing various teams and functions within the organization.
Notable Achievements:
Douglas, the head of operations at 51Talk Taiwan, highlighted the company's decade-long teaching experience since its establishment in 2011 and listing on the US stock exchange in 2016. They offer 25-minute classes with pre-study AI interactions to engage children, post-class AI reviews, and bonus mini-games like "Elf" to encourage learning.
May 2020 - Oct 2022
Taipei, Taiwan
MUMUYA Collection is an eCommerce platform which is selling toiletries and perfume.
Maintained focus on customer satisfaction and brand diversity, enhancing the shopping experience for buyers across multiple sectors
Jun 2019 - Sept 2020
Hong Kong
Reason of leaving:
Due to the pandemic, position made redundant.
Director, Global Business Strategy (United States/ MENA)
Country Head of Hong Kong, Malaysia and Singapore
Notable achievements:
The greatest achievement during my tenure.
I was appointed as the Acting General Manager for the Hong Kong region by the CEO, concurrently overseeing operations in the Singapore and Malaysia.
I spearheaded the reconstruction of the Hong Kong team within three months, integrating the strengths of the Singapore and Malaysia regions. This facilitated resource-sharing among the three distinct regions, leading to unprecedented revenue growth across multiple 17Live events while achieving a balanced profit and loss statement.
May 2018 - Dec 2018
Hangzhou, China
Reason of leaving:
Returned to Taiwan due to family care.
Notable achievements:
As one of the founding members, I was involved in the early-stage infrastructure development of LOOK LIVE, a music live streaming platform dedicated to monetization for music creators under Netease Cloud Music. This included content production, user payment processes, and the initial launch of the app's first version.
Sept 2016 - Feb 2018
Taiwan & Beijing
As an original member of a startup company leading over 30 members work on different country.
Notable achievements:
Build up VIP payment channel in 3 months over SEA.
Raised to 50% with over 4,500PU and high ARRPU
65% overall income by VIP channel
As a founding member, MeMe Live successfully launched in September 2016 through the team's dedication.
The Taiwan team received the Project Advancement Award within the Funplus group in 2017.
We collaborated with Frost & Flame: King of Avalon to host Taiwan's first offline event competition, resulting in record-breaking revenue.
New Delhi, India, to expand our live streaming footprint, primarily focusing on establishing the B2C direct sales team.
Sept 2014 -Sept 2016
Taipei, Taiwan
Leading over 50 in-house members for daily operation of LINE related CS service.
Notable achievements:
Jan 2013 - Apr 2014
Jiangsu, China
Support to launch of a call center in Jiangsu China, as part of a strategic initiative to migrate phone services from Taiwan to a local customer service call center.
May 2012 - Jan 2013
Taipei, Taiwan
• Providing Technical Support: Offering technical support and guidance to sales staff, ensuring they are proficient in using Apple products and troubleshooting common issues.
• Planning Education and Training Programs: Developing and implementing education and training programs to onboard new hires and continuously improve the skills and knowledge of existing sales staff.
Jan 2011 - Apr 2012
Taipei, Taiwan
As a hTC Technical Support Trainer, my role involved providing comprehensive training and support to individuals within the organization who were responsible for resolving technical issues and providing customer support.
Key responsibilities included:
• Training Program Development
• Technical Expertise
• Training Delivery
2005 - 2007
English — Advance
Mandarin — Native
Cantonese — Native
Ops Management Problem Solving Customer Relationship Global Business Strategies Strategy Planning User Engagement Project Management Negotiations expert
My expertise extends to crafting robust business strategies and meticulously planning for success.
With a passion for user engagement and a knack for project management, I navigate negotiations with finesse, ensuring every interaction yields favorable outcomes.
With a knack for operations management, problem Solving, and customer relationship Building,
From strategic planning to user engagement, I'm your go-to for seamless project management and effective negotiations. Let's drive success together, crafting strategies that captivate markets and cultivate lasting partnerships