(AWS Solution Architect & Scrum Fundamentals Certified Certified)
Senior Architect,
Verizon India
Mobile: +91-9840844447
[email protected]
Database: Oracle 9i , SQL Server, Cassandra, Hands on PL SQL
Programming languages Java/J2EE,Perl
Middleware IBM MQ
Testing Tools: Manual, Win Runner, Win Load, and QTP
Testing Support & Tech Lead – Responsibilities.
Answering escalated calls, assessing customers with technical support needs, and handling accordingly.
- Customer Service Management.
- Service Delivery.
- Analysis & Reporting
- Project Management
- Operational Risk Management
- Resource Utilization Crisis & Incident Management
- Root cause Failure & Analysis
- Proficient in designing telecom – OSS/BSS solutions
- Exposure to integrate Order Management with provisioning & billing System
- Telecom Business Process - Ordering, Provisioning and Dispatch.
- Proven success in managing process and accomplishing SLA.
- Ensured compliance to quality standards.
E2E Enterprise architect solutions for the version wire line organization providing architecture for the information system portfolio and strategic initiatives, enabling marketing, sales deliver and assurance of voice, data and video services.
Available Upon Request
(AWS Solution Architect & Scrum Fundamentals Certified Certified)
Senior Architect,
Verizon India
Mobile: +91-9840844447
[email protected]
Database: Oracle 9i , SQL Server, Cassandra, Hands on PL SQL
Programming languages Java/J2EE,Perl
Middleware IBM MQ
Testing Tools: Manual, Win Runner, Win Load, and QTP
Testing Support & Tech Lead – Responsibilities.
Answering escalated calls, assessing customers with technical support needs, and handling accordingly.
- Customer Service Management.
- Service Delivery.
- Analysis & Reporting
- Project Management
- Operational Risk Management
- Resource Utilization Crisis & Incident Management
- Root cause Failure & Analysis
- Proficient in designing telecom – OSS/BSS solutions
- Exposure to integrate Order Management with provisioning & billing System
- Telecom Business Process - Ordering, Provisioning and Dispatch.
- Proven success in managing process and accomplishing SLA.
- Ensured compliance to quality standards.
E2E Enterprise architect solutions for the version wire line organization providing architecture for the information system portfolio and strategic initiatives, enabling marketing, sales deliver and assurance of voice, data and video services.
Available Upon Request