Professional Strengths: 

• Customer Service Management. 
  
• Service Delivery.
  
• Analysis & Reporting 
  
• Project Management 
  
• Operational Risk Management
  
• Resource Utilization Crisis & Incident Management 
  
• Root cause Failure & Analysis
  
• Proficient in designing telecom – OSS/BSS solutions 
  
• Exposure to integrate Order Management with provisioning & billing System 
  
• Telecom Business Process - Ordering, Provisioning and Dispatch. 
  
• Proven success in managing process and accomplishing SLA. 
  
• Ensured compliance to quality standards. 
  

Current Responsibilities

E2E Enterprise architect solutions for the version wire line organization providing architecture for the information system portfolio and strategic initiatives, enabling marketing, sales deliver and assurance of voice, data and video services. 

• Working as an End to End OSS high level Design in service delivery area. 
• Overcome solution ambiguity and provide a clear road map 
• Deliver Solution for Agile Programs by working closely with all stakeholders.
• Work in a Global delivery model setup.
• Strong presentation skills and provide design walkthroughs.
•  Identify missed requirements and opportunities.
• Gained working knowledge of OSS/BSS (especially e-TOM Fulfillment) of TDM and Ethernet services. 
• Excellent communication, relationship management, interpersonal and problem-solving skills. 
• Achieving business goals by designing, building and maintaining high caliber solutions according to standards best technologies that meets the current and future needs.
• Advising on technical solutions, standard integration methodologies and the alignment of business and technology.
• Preparing and distributing architectural vision, goals, standards, structure, behavior patterns, models, to all affected stakeholders. 
• Checking conformance to standards and architectural decision and resolving design and architectural conflicts by explaining and justifying design and architectural decisions.
• Identifying technical risks and problems in the design, implementation and at run-time Monitoring conformance to design standards and decisions during the implementation.
  

Business Architect Solutions: 

Database: Oracle 9i , SQL Server, Cassandra, Hands on PL SQL Programming languages Java/J2EE,Perl Middleware IBM MQ, AGILE Scrums.

• Manages the complete project initiation to implementation and project turnover; maintains overview of project and whether have any dependence with other ongoing projects.
• Implement architectural designs while building solid relationships with stakeholders at all levels. Work with functional analysts, developers and development managers to ensure that all solutions are deployed within agreed timelines and supported after delivery.
  
• Distinction of working with leading local and long distance service providers in the U.S.
  
• A dynamic leader with the ability to motivate people right from the grass root level and take clients into confidence for implementing new and innovative ideas.
  
• Excellent communication, relationship management, interpersonal and problem-solving skills.
  
• Experience in requirement gathering, documentation and translating business requirements into detail functional specifications and process.
  
• Actively works to minimize project risk factors by assessing their critical; prepares and executes mitigation strategies.
  
• Experience in high level design, impact assessment and gap analysis.
  
• Strong experience in scope management, key stakeholder management and business problem analysis. Experience of working in the waterfall, agile methodology
• Preparing technical plans for long term development tasks, coding standards, integration requirements and features, dependencies, and documentation.
• Performing investigation and research for alternative solutions and technologies.
• Resolving design issues and problems  responding to the changing environment in terms of demand and technology

Results Achieved 

As part of Business Analysts Role:

• Improve Revenue from upselling the FIOS products through Cofee Tech Tablet. 
• Eliminated VMOBILE and IVAPP GUI and migrate them into the Cofee ordering system platform. 
  
• Improved Technician Job closing per day for Verizon Installation and Maintenance Technicians. 
  
• Eliminated the out sourcing operation in strategic ordering system work in 2008 of Infosys.

Project Highlights

• Broad Soft Digital, New Voice product introduced Year 2016 
• During the order negotiation ensure complex scenarios has been designed Define the new product and taken care the new rules and behavior. 
• And also ensure offers, equipment purchase and return taken care E2E complex flows. 
• Activation and configuration changes need to adopt by provisioning system and ensure addressed the various scenarios. 
• Billing related impacts (Along with Triple play including LEC Voice bill). 
• Provisioning systems integrity in provision system and through self-service portal customer experience taken care E2E challenges.

Introduced New Digital App in Verizon: MyFios, MyVerzion:

Personal Details

• Date of Birth: 14 May 1979 
  
• Marital Status: Married 
  
• Languages Known: English, Tamil, Telugu & Hindi
  

Education

• M.Sc Information Technologies  University of Madras   2003-2006
• Bcom   Pachaiyappa's College Affiliated to Madras University 1999-2002
• Adv. Diploma in system Management National Institute for Information Technology(NIIT) -2001-2003

Reference

Available Upon Request