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Definition of Reputation Credits
EDWIN NGARI NYAGA
Capable of performing assigned duties effectively and able to cope fast in a new environment
Capable of handling tasks, setting standards and goals and establishing procedures to
achieve them
Hard working, trust worthy and able to work under pressure to meet deadlines
Positive approaches to team work and take initiative to acquire and master the skills and
knowledge required in a task.
Kenya
Work Experience
September 2019 - February 2020
IT technician
Cyber services
Customer support,
Daily nation adverts
Customer service at the cyber Thika
June 2017 - December 2019
Team Leader
Camusat Company LimitedFiber to The Home Program Safaricom
June 2017 to 2019
Camusat Company Limited Team Leader Fiber to The Home Program Safaricom as a
Subcontractor In Bitcomms Limited Company
Responsibilities
Maintain consistent network and customer availability on assigned nodes through
proactive maintenance of nodes , timely network fault resolution and route inspections to
minimize impact of faults on network availability.
Timely management of assigned faults and resolution within SLA.
Preventative maintenance and route inspection per assigned nodes.
Facilitation of key updates during the restoration journey to ensure customer is fully updated.
Customer setup documentation.
Carry out assigned tasks within the Feasibility and Implementation dockets.
Maintain safe work environment by following HSE , engineering standards , procedures ,
and legal regulations.
Keep track of individual performance and suggest initiatives to improve.
Any other duties assigned by line manager and Flexibility to work odd hours.
November 2015 - March 2017
Customer Support
Bit Communications limited
Assisting walk in clients understands the products that mbambu is offering in the
Cyber
Receiving calls and dialing to directed fields, contacting different sites to know the
ongoing of the client
Computer maintenance hardware and software
Networking/ymax connectivity
customer complaints e.g. internet banking, software update o Dhl services
January 2017 - January 2017
Field Customer support
Planned Parenthood Federation
20th
- Networking,
- Software Update
- Electrification
- General configuration Configurations
- Wiring and Cctv Installation
Intern as a Computer Technician/Customer Support At Kerugoya District Commissioner
June 2015 - September 2015
Information Technology Technician
Head Offices
Platinum credits Thika as a sales man
CAREER ASPIRATIONS :
to perform beyond expectations.
Education
HEMLAND TECHNICAL INSTITUTE
DIPLOMA IN COMPUTER SOFTWARE ENGINEERING
2013 - 2015
Mutuma Secondary school
Kenya Certificate of Secondary Education K.C.S.E
2009 - 2012
Holy Family Primary School
Kenya Certificate of Primary Education K.C.P.E
2000 - 2008
Skills
- Computer Hardware
- GOOD COMMUNICATION
- Software Knowledge
- Internet Research
- Google Analytics
- EAGER To LEARN
Languages
- English — Professional
EDWIN NGARI NYAGA
Capable of performing assigned duties effectively and able to cope fast in a new environment
Capable of handling tasks, setting standards and goals and establishing procedures to
achieve them
Hard working, trust worthy and able to work under pressure to meet deadlines
Positive approaches to team work and take initiative to acquire and master the skills and
knowledge required in a task.
Kenya
Work Experience
September 2019 - February 2020
IT technician
Cyber services
Customer support,
Daily nation adverts
Customer service at the cyber Thika
June 2017 - December 2019
Team Leader
Camusat Company LimitedFiber to The Home Program Safaricom
June 2017 to 2019
Camusat Company Limited Team Leader Fiber to The Home Program Safaricom as a
Subcontractor In Bitcomms Limited Company
Responsibilities
Maintain consistent network and customer availability on assigned nodes through
proactive maintenance of nodes , timely network fault resolution and route inspections to
minimize impact of faults on network availability.
Timely management of assigned faults and resolution within SLA.
Preventative maintenance and route inspection per assigned nodes.
Facilitation of key updates during the restoration journey to ensure customer is fully updated.
Customer setup documentation.
Carry out assigned tasks within the Feasibility and Implementation dockets.
Maintain safe work environment by following HSE , engineering standards , procedures ,
and legal regulations.
Keep track of individual performance and suggest initiatives to improve.
Any other duties assigned by line manager and Flexibility to work odd hours.
November 2015 - March 2017
Customer Support
Bit Communications limited
Assisting walk in clients understands the products that mbambu is offering in the
Cyber
Receiving calls and dialing to directed fields, contacting different sites to know the
ongoing of the client
Computer maintenance hardware and software
Networking/ymax connectivity
customer complaints e.g. internet banking, software update o Dhl services
January 2017 - January 2017
Field Customer support
Planned Parenthood Federation
20th
- Networking,
- Software Update
- Electrification
- General configuration Configurations
- Wiring and Cctv Installation
Intern as a Computer Technician/Customer Support At Kerugoya District Commissioner
June 2015 - September 2015
Information Technology Technician
Head Offices
Platinum credits Thika as a sales man
CAREER ASPIRATIONS :
to perform beyond expectations.
Education
HEMLAND TECHNICAL INSTITUTE
DIPLOMA IN COMPUTER SOFTWARE ENGINEERING
2013 - 2015
Mutuma Secondary school
Kenya Certificate of Secondary Education K.C.S.E
2009 - 2012
Holy Family Primary School
Kenya Certificate of Primary Education K.C.P.E
2000 - 2008
Skills
- Computer Hardware
- GOOD COMMUNICATION
- Software Knowledge
- Internet Research
- Google Analytics
- EAGER To LEARN
Languages
- English — Professional