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Marketing Lead(Analysis, Strategy, CRM) | Taipei Market Team @IKEA2023 ~ Hiện tại
・
Customer experience director, growth director, operation, strategy management Consulting
Trong vòng một tháng
propositions, translated features into tangible benefits and developed pricing schemes based on service offerings. • Customer Experience and Customer Success: Held experience workshops, mapped customer journeys, improved process efficiencies, and developed service capabilities to meet customer expectations. • Marketing strategies and UI/UX improvements: Multichannel marketing and messaging, set campaign budgets and timelines, achieved average monthly 1.3 million imp. and 1.1 million reach through social media. Improved website layout and SEO, keywords ranked top 3, created new 2,500-3,500 monthly organic traffic. • MQL and Account Management: Bui...
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Full-time / Quan tâm đến làm việc từ xa
4-6 năm
國立政治大學（National Chengchi University）
・
Marketing
Project Coordinator @Shaw Cable Systems Limited2020 ~ Hiện tại
・
Project Coordinator
Hơn một năm
Cycle . Expert in Agile and waterfall project management methodologies to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets . Experienced in using some project management tools, such as Microsoft Project, Microsoft Planner, Asana, and Jira . Good understanding of project process and ability to analyze business problems and identify solutions Winnipeg, MB, Canada Work Experience Project Coordinator • Shaw Cable Systems Limited The core of my function involved providing strategic analysis support through data build-up and deducing business recommendations while coordinating project activities for successful delivery. . Ensures
Full-time
10-15 năm
Ladoke Akintola University of Technology
・
Master's degree in Information TechnologyProject manager @銘島國際股份有限公司2017 ~ Hiện tại
・
Product manager
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10-15 năm
亞洲大學
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
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Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Leadership
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Senior Executive
eteam infoservice pvt Ltd
・
2022 ~ Hiện tại
Professional Background
Tình trạng hiện tại
Đã có việc làm
Tiến trình tìm việc
Professions
Giám đốc kỹ thuật, Project Manager, Giám đốc vận hành
Fields of Employment
Quản lý thay đổi, CNTT/ Kỹ thuật số, Tổ chức/ Quản lý
Kinh nghiệm làm việc
6-10 năm
Management
I've had experience in managing Trên 15 nhân viên
Kỹ năng
Ngôn ngữ
Tamil
・
Bản địa hoặc song ngữ
English
・
Chuyên nghiệp
Hindi
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Job search preferences
Vị trí
IT Infrastructure
Loại hình công việc
Full-time
Địa điểm
Bengaluru, Karnataka, India
Làm việc từ xa
Quan tâm đến làm việc từ xa
Freelance
Không.
Học vấn
Trường học
Saveetha University
Chuyên ngành
B.Tech., - Information Technology
ELAVARASAN RAJA
To leverage my expertise in Major Incident Management and Governance to provide exceptional technical support and lead root cause analysis efforts for a reputable organization. Seeking a challenging role that allows me to utilize my skills to drive process improvements and enhance service delivery, while also offering opportunities for professional growth.
+91 96001 55722 | [email protected] | Tamil Nadu, INDIA.
Career Highlights
Click Here 
Manager - IT Infrastructure | Feb 2024 - Present
Blueberry IT Solutions Consulting Pvt. Ltd. (Contract to Infosys Ltd.)
- Providing major incident management support to a American multinational infrastructure company (AECOM) in Chennai.
- Regularly communicating updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensuring the timely resolution of all incidents, adhering to service level agreements.
- Collaborating with a team of 5+ Major Incident Managers to facilitate the Major Incident Management Process.
- Documenting major incidents, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint & Ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.
Major Incident Manager | Jul 2022 - Jan 2024
eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.)
- Provided major incident management support to a German multinational software company (SAP) in Bangalore.
- Regularly communicated updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensured the timely resolution of all incidents, adhering to service level agreements.
- Collaborated with a team of 5+ Hypercare Governance Leads to facilitate the cloud migration of a German multinational software company (SAP) in Bangalore.
- Documented lessons learned, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint/Confluence.
- Facilitated daily governance and review meetings with clients during the hypercare period, ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.
Director | Jun 2019 - Jun 2022
Chetty Exports
- Successfully managed entire export-import operations as a Merchant Exporter, including food commodities, industrial goods, and medical goods.
- Developed and executed a primary plan to expand the company's trading activities and enter new opportunity areas and markets outside of traditional business lines.
- Took a hands-on approach to overseeing day-to-day business operations and assumed full responsibility for the P&L of the operation, taking corrective actions as necessary.
Senior Executive | Jul 2016 - Jun 2019
Wipro Technologies Ltd.
- Collaborated with a team of 15+ major incident managers in Chennai to provide Major Incident Management support for MasterCard, a multinational financial services corporation.
- Engaged with a team of 30+ major incident managers in Pune to deliver Major Incident Management support for HSBC Bank, an international banking giant and for YES Bank, a prominent domestic bank in Mumbai.
- Provided Transition Management support for HSBC Bank in Pune, collaborating with a team of more than 5 transition managers.
Senior System Engineer | Sep 2015 - Jun 2016
Alphacom Systems & Solutions Pvt. Ltd. (Contract to L&T Infotech.)
- Contributed to Major Incident Management for CIRCOR International, Inc., a US-based company, while collaborating with a team of 10+ incident managers at L&T Infotech in Mumbai.
Analyst | Oct 2012 - Oct 2014
HCL Technologies Ltd.
- Worked closely with a team of more than 50 skilled engineers to offer infrastructure support for ACXIOM, a prominent US-based company.
Technical Consultant | Dec 2011 - Oct 2012 | Mar 2015 - Sep 2015
Sutherland Global Services
- Partnered with a team of over 80 consultants, delivered voice-based technical support to McAfee Customers, a reputable antivirus company.
Academics / Professional Certifications
2017
AXELOS Global Best Practice
ITIL Foundation in IT Service Management
2013
EXIN
Cloud Computing Foundation
2013
Cloud University Sponsored By Rackspace Hosting
CLOUDU
2007 - 2011
Saveetha University
B.Tech - Information Technology - 62%
2006 - 2007
Tamil Nadu State Board
Class XII - 69.4%
2004 - 2005
Tamil Nadu Matriculation Board
Class X - 69%
Skills
- Proficient in ITIL framework for Incident Management, Transition Management, Change Management, Problem Management and IT Operations.
- Skilled in Project Management methodologies, including PMP, Agile, and Scrum.
- Demonstrated ability to adapt to new methodologies and frameworks quickly to meet evolving business needs.
Tools
- Proficient in using monitoring tools such as Pingdom, Zabbix, Splunk, Solarwinds, AS400 I series, CONTROL-M, and CA-7.
- Experienced in utilizing ticketing tools such as Service Now, Jira, BMC Remedy, CA Service Desk, Oracle CRM, and Salesforce.com.
- Skilled in working with reporting tools including Power BI and IBM Cognos.
ELAVARASAN RAJA
To leverage my expertise in Major Incident Management and Governance to provide exceptional technical support and lead root cause analysis efforts for a reputable organization. Seeking a challenging role that allows me to utilize my skills to drive process improvements and enhance service delivery, while also offering opportunities for professional growth.
+91 96001 55722 | [email protected] | Tamil Nadu, INDIA.
Career Highlights
Click Here
Manager - IT Infrastructure | Feb 2024 - Present
Blueberry IT Solutions Consulting Pvt. Ltd. (Contract to Infosys Ltd.)
- Providing major incident management support to a American multinational infrastructure company (AECOM) in Chennai.
- Regularly communicating updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensuring the timely resolution of all incidents, adhering to service level agreements.
- Collaborating with a team of 5+ Major Incident Managers to facilitate the Major Incident Management Process.
- Documenting major incidents, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint & Ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.
Major Incident Manager | Jul 2022 - Jan 2024
eTeam Infoservices Pvt. Ltd. (Contract to Accenture Software Solutions Ltd.)
- Provided major incident management support to a German multinational software company (SAP) in Bangalore.
- Regularly communicated updates to leadership and stakeholders, offering transparent status reports on ongoing incidents & Ensured the timely resolution of all incidents, adhering to service level agreements.
- Collaborated with a team of 5+ Hypercare Governance Leads to facilitate the cloud migration of a German multinational software company (SAP) in Bangalore.
- Documented lessons learned, develop standard templates, run-books, and standard operating procedures (SOPs) for specified tasks, while maintaining records in SharePoint/Confluence.
- Facilitated daily governance and review meetings with clients during the hypercare period, ensuring progress towards assigned Continuous Service Improvement (CSI) initiatives.
Director | Jun 2019 - Jun 2022
Chetty Exports
- Successfully managed entire export-import operations as a Merchant Exporter, including food commodities, industrial goods, and medical goods.
- Developed and executed a primary plan to expand the company's trading activities and enter new opportunity areas and markets outside of traditional business lines.
- Took a hands-on approach to overseeing day-to-day business operations and assumed full responsibility for the P&L of the operation, taking corrective actions as necessary.
Senior Executive | Jul 2016 - Jun 2019
Wipro Technologies Ltd.
- Collaborated with a team of 15+ major incident managers in Chennai to provide Major Incident Management support for MasterCard, a multinational financial services corporation.
- Engaged with a team of 30+ major incident managers in Pune to deliver Major Incident Management support for HSBC Bank, an international banking giant and for YES Bank, a prominent domestic bank in Mumbai.
- Provided Transition Management support for HSBC Bank in Pune, collaborating with a team of more than 5 transition managers.
Senior System Engineer | Sep 2015 - Jun 2016
Alphacom Systems & Solutions Pvt. Ltd. (Contract to L&T Infotech.)
- Contributed to Major Incident Management for CIRCOR International, Inc., a US-based company, while collaborating with a team of 10+ incident managers at L&T Infotech in Mumbai.
Analyst | Oct 2012 - Oct 2014
HCL Technologies Ltd.
- Worked closely with a team of more than 50 skilled engineers to offer infrastructure support for ACXIOM, a prominent US-based company.
Technical Consultant | Dec 2011 - Oct 2012 | Mar 2015 - Sep 2015
Sutherland Global Services
- Partnered with a team of over 80 consultants, delivered voice-based technical support to McAfee Customers, a reputable antivirus company.
Academics / Professional Certifications
2017
AXELOS Global Best Practice
ITIL Foundation in IT Service Management
2013
EXIN
Cloud Computing Foundation
2013
Cloud University Sponsored By Rackspace Hosting
CLOUDU
2007 - 2011
Saveetha University
B.Tech - Information Technology - 62%
2006 - 2007
Tamil Nadu State Board
Class XII - 69.4%
2004 - 2005
Tamil Nadu Matriculation Board
Class X - 69%
Skills
- Proficient in ITIL framework for Incident Management, Transition Management, Change Management, Problem Management and IT Operations.
- Skilled in Project Management methodologies, including PMP, Agile, and Scrum.
- Demonstrated ability to adapt to new methodologies and frameworks quickly to meet evolving business needs.
Tools
- Proficient in using monitoring tools such as Pingdom, Zabbix, Splunk, Solarwinds, AS400 I series, CONTROL-M, and CA-7.
- Experienced in utilizing ticketing tools such as Service Now, Jira, BMC Remedy, CA Service Desk, Oracle CRM, and Salesforce.com.
- Skilled in working with reporting tools including Power BI and IBM Cognos.