CakeResume Talent Search

Advanced filters
On
4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of the user.
Avatar of the user.
FINANCE @PT Sumber Alfaria Trijaya Tbk
2017 ~ Present
Accounting and Finance Staff
Within six months
Word
Excel
MySQL
Employed
Full-time / Interested in working remotely
6-10 years
UPN VETERAN JAWA TIMUR
EKONOMI
Avatar of the user.
Avatar of the user.
Past
Search Engine Optimization Specialist @PT Cakrawala Bima Instrument
2018 ~ Present
SEO Specialist
Within six months
SEO Optimization
SEO Copywriting
Critical Thinking and Problem Solving
Unemployed
Full-time / Interested in working remotely
6-10 years
Universitas Negeri Yogyakarta
Pendidikan Akuntansi
Avatar of the user.
Avatar of the user.
Assistant Manager @GENPACT India Pvt Ltd
2022 ~ Present
Financial analyst
Within one year
Excel
PowerPoint
Word
Employed
Full-time / Interested in working remotely
6-10 years
The Institute Of Cost Accountants Of India (ICMAI)
CMA Intermediate
Avatar of Divinegift  Ayodeji Soetan.
Avatar of Divinegift  Ayodeji Soetan.
Member @FinTech Connector
2023 ~ Present
Business Development Manager
Within two months
innovation to better the world. Member • FinTech Connector May 2023 Till Present | Remote I am a member of the biggest community of Fintech founders around the world Founder • Swyype Pay March 2023 till Present | Lagos Nigeria Work closely with my team to build a great future for ramping. Critical thinking and decision Creative Thinking Team management Business development. Business Development Manager • Groverse Tech January 2023 Till Present | Lagos, Nigeria Developed and executed business strategies that led to a 40% increase in revenue within the first six months. Negotiated key contracts with suppliers, reducing operational costs by
Microsoft Office
Communication Skills
Creative Problem Solving
Employed
Ready to interview
Part-time / Interested in working remotely
4-6 years
Y Combinator
Entrepreneurship/Entrepreneurial Studies
Avatar of Hendra Sutiono.
Avatar of Hendra Sutiono.
Past
Database Administrator @PT A.W Faber-Castell Indonesia
2017 ~ 2023
IT Staff, IT Support, Database Administrator, System Administrator
Within three months
Hendra Sutiono Database Administrator and Programming Dedicated to IT professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Profile PhoneAddress Pratama Residence, Blok C10, Duren Jaya, East Bekasi E-mail [email protected] Height 168 Cm Weight 63 Kgs Religion Catholic BirthDate 1984, March 31 Status Married Work History AprilSeptember 2023 Database Administrator and Programming PT A.W Faber-Castell Indonesia 1.Set up and controlled user profiles and access
Microsoft Office
MySQL
PHP
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
STMIK Jakarta STI&K
Informatics System
Avatar of Ardine Athalia Christian.
Avatar of Ardine Athalia Christian.
Past
Administration Assistant (No tTied) @Garuda Candradimuka Semarang
2021 ~ 2023
Personal assistant
Within two months
Ardine Athalia Christian Semarang Regency, Central Java, Indonesia || [email protected] A Fresh graduate who being a personal assistant of Professor and administration Assistant of Branch Head during study. Active in organization in university and in the community. Multitasking is the one of important skill.for being a Personal Assistant and I have it. Work Experience Personal Assistant of Professor • Prof. Ir. St. Muryanto, MEng, Sc,. PhD FebruaryOctober 2023 | Taipei, Taiwan - Handling the personal administrations - Scheduling and reminding events of professor - Ensuring and communicating with students or several person in
Microsoft Office
Microsoft Visio
Asana Project Management
Unemployed
Ready to interview
Full-time / Not interested in working remotely
4-6 years
University of 17 Agustus 1945 Semarang
Chemical Engineering
Avatar of Steven.
Avatar of Steven.
Past
Institutional Product Manager @Binance
2022 ~ 2023
Business Development / Product Manager / Product Marketing/ Strategy Manager
Within one month
Steven Experienced Product Manager | Blockchain | Payment | Cross-Functional Collaborator Experienced Product Manager with a strong track record in technology-driven industries. Proven success in blockchain, payments, credit cards, and insurance. Skilled in cross-functional collaboration, product development, and innovation. 經驗豐富的產品經理,在技術驅動型產業擁有良好的業績記錄。在區塊鏈、支付、信用卡和保險領域取得了成功。 擅長跨職能協作、產品開發與創
powerpoint
word
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立清華大學(National Tsing Hua University, NTHU)
科技管理
Avatar of Girraj Dhakad.
Avatar of Girraj Dhakad.
Founder @Sat Kabir Saheb Private Limited
2023 ~ Present
CEO
Within one month
Area Head • Delhi crime press AugustApril 2021 Doctor Of Medicine • Madhavrao District Hospital JulyApril 2021 Education ICRI SAM Global University, Bhopal Master Degree, Public Health SpecialistMadhya Pradesh Medical Science University Bachelor Degree, HealthCareMadhya Pradesh board of Secondary Education Higher Secondary ,BiologyMadhya Pradesh board of Secondary Education MPBSE 10thSkills Patient Care Critical Thinking and Problem Solving Covid duty experience Ms. Excel MS Word MS Power Point MS Office Business Strategy Communication Team Building Real Estate Sales business owners direct sales Business Analysis Business Development Strategies Marketing Strategy Social Media Marketing Direct Sales startup leadership ENTREPRENEURSHIP B2B Business Development B2B and
Patient Care
Critical Thinking and Problem Solving
Covid duty experience
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
ICRI SAM Global University, Bhopal
Public Health Specialist
Avatar of 和尚.
Avatar of 和尚.
Past
Team Manager @HKT
2019 ~ 2024
Sales Manager
Within two months
training/ administration/cost control/sales achievement. Acting team leader (Outbound & Co-source) •Direct managed and mentored over 30 salesman of Hong Kong and China sales team. Revenue increased over 100% in first 6 months of managing co-source team. Outbound specialist •Created selling scripts and product training for all new product and offer to outbound salesman. Outbound sales (In-source staff) • JulyCall center sales Outdoor sales •Educationying wa college F1 - F4 技能 Negotiation Communications Critical thinking Microsoft Office 語言 Cantonese - Native English & Chinese — Professional in writing English & Mandarin — Intermediate in speaking
Negotiation
Communications
Critical Thinking and Problem Solving
Unemployed
Open to opportunities
Full-time / Interested in working remotely
10-15 years
ying wa college
Avatar of Eliot Chen.
Active
Avatar of Eliot Chen.
Active
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei,TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce

The Most Lightweight and Effective Recruiting Plan

Search resumes and take the initiative to contact job applicants for higher recruiting efficiency. The Choice of Hundreds of Companies.

  • Browse all search results
  • Unlimited access to start new conversations
  • Resumes accessible for only paid companies
  • View users’ email address & phone numbers
Search Tips
1
Search a precise keyword combination
senior backend php
If the number of the search result is not enough, you can remove the less important keywords
2
Use quotes to search for an exact phrase
"business development"
3
Use the minus sign to eliminate results containing certain words
UI designer -UX
Only public resumes are available with the free plan.
Upgrade to an advanced plan to view all search results including tens of thousands of resumes exclusive on CakeResume.

Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)