CakeResume Talent Search

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Avatar of 吳明赫.
Avatar of 吳明赫.
Test Equipment Technician @Micron Technology 台灣美光
2018 ~ Present
製程工程師、設備工程師、半導體工程師
Within one month
吳明赫 Test Equipment Technician Taichung City, Taiwan Passionate about continuous learning and professional growth, good at working effectively under pressure, with 10 years of experience in semiconductor back-end equipment. Demonstrates excellence in equipment maintenance, upkeep, improvements and capability enhancements. 工作經歷 Test Equipment Technician Micron Technology 台灣美光 • 十一月Present # Leadership Daily *improvement Equipment UPH/PPJ/MTBF/SDT/UDT KPI, until meet target *Mentor other equipment engineers in the respective area *Support edit/improve Equipment...OCAP/Procedure/SOP
Microsoft Office
critical thinking
Analytical Skills
Employed
Ready to interview
Full-time / Not interested in working remotely
10-15 years
南台科技大學
電機工程系
Avatar of the user.
Avatar of the user.
Past
Senior Marketing Specialist @ASUS Cloud Corporation
2017 ~ 2023
行銷企劃專員
Within one month
Data-Driven Marketing
Critical thinking
Handling pressure
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Kaohsiung First University of Science and Technology
Applied English
Avatar of Eliot Chen.
Active
Avatar of Eliot Chen.
Active
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei,TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of Divinegift  Ayodeji Soetan.
Avatar of Divinegift  Ayodeji Soetan.
Member @FinTech Connector
2023 ~ Present
Business Development Manager
Within two months
innovation to better the world. Member • FinTech Connector May 2023 Till Present | Remote I am a member of the biggest community of Fintech founders around the world Founder • Swyype Pay March 2023 till Present | Lagos Nigeria Work closely with my team to build a great future for ramping. Critical thinking and decision Creative Thinking Team management Business development. Business Development Manager • Groverse Tech January 2023 Till Present | Lagos, Nigeria Developed and executed business strategies that led to a 40% increase in revenue within the first six months. Negotiated key contracts with suppliers, reducing operational costs by
Microsoft Office
Communication Skills
Creative Problem Solving
Employed
Ready to interview
Part-time / Interested in working remotely
4-6 years
Y Combinator
Entrepreneurship/Entrepreneurial Studies
Avatar of Hendra Sutiono.
Avatar of Hendra Sutiono.
Past
Database Administrator @PT A.W Faber-Castell Indonesia
2017 ~ 2023
IT Staff, IT Support, Database Administrator, System Administrator
Within three months
Hendra Sutiono Database Administrator and Programming Dedicated to IT professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Profile PhoneAddress Pratama Residence, Blok C10, Duren Jaya, East Bekasi E-mail [email protected] Height 168 Cm Weight 63 Kgs Religion Catholic BirthDate 1984, March 31 Status Married Work History AprilSeptember 2023 Database Administrator and Programming PT A.W Faber-Castell Indonesia 1.Set up and controlled user profiles and access
Microsoft Office
MySQL
PHP
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
STMIK Jakarta STI&K
Informatics System
Avatar of Ardine Athalia Christian.
Avatar of Ardine Athalia Christian.
Past
Administration Assistant (No tTied) @Garuda Candradimuka Semarang
2021 ~ 2023
Personal assistant
Within two months
Ardine Athalia Christian Semarang Regency, Central Java, Indonesia || [email protected] A Fresh graduate who being a personal assistant of Professor and administration Assistant of Branch Head during study. Active in organization in university and in the community. Multitasking is the one of important skill.for being a Personal Assistant and I have it. Work Experience Personal Assistant of Professor • Prof. Ir. St. Muryanto, MEng, Sc,. PhD FebruaryOctober 2023 | Taipei, Taiwan - Handling the personal administrations - Scheduling and reminding events of professor - Ensuring and communicating with students or several person in
Microsoft Office
Microsoft Visio
Asana Project Management
Unemployed
Ready to interview
Full-time / Not interested in working remotely
4-6 years
University of 17 Agustus 1945 Semarang
Chemical Engineering
Avatar of the user.
Avatar of the user.
Past
Design Lead @1TM
2020 ~ Present
Product Designer (UI/UX)
Within one month
Communication
UX/UI Design
Visual Design
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Shih Chien University
媒體傳達設計學系
Avatar of the user.
Avatar of the user.
Barista @Square one coffee roaster
2024 ~ Present
Manager
Within one month
Microsoft Office
Word
PowerPoint
Employed
Ready to interview
Full-time / Not interested in working remotely
10-15 years
Melbourne Polytechnic
Civil Engineering
Avatar of Jeffery Chen.
Avatar of Jeffery Chen.
Human Resources Staffing @EVERGREEN LINE
2022 ~ Present
國外業務人員
Within one month
工作經歷 八月Present EVERGREEN LINE Overseas Human Resources Assistant Manger Through the company's talent development program, after three years of Sales experience, I been transfer to the HR division(Overseas department). I have been training to be more careful for details, document processing, cultivate critical thinking. Oversee and manage the affairs related to overseas agencies, including organizing educational programs and recruitment plans for eight overseas agencies. Successfully assisted in the establishment and transformation of two agencies into sole proprietorship within three months. Handling personnel assessments, arrange expatriates visa application, salary processing
Word
PowerPoint
Communication
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Chinese Culture University
英國語文學系
Avatar of Vincent Chang.
Within one month
Vincent Chang Result-driven with critical thinking, effective execution, proactive, able to quickly adapt in changing environment. Work experience Sales representative • Taishin International Bank MarAug 2014 B2C Call calling, Close new deals by coordinating requirements. first 2 month reach rookie of the year. Foreign Sales Consultant • Tutor ABC, INC. AugMar 2015 B2C Call calling to China and other Apec region, Close new deals by coordinating requirements. first 3 month reach Global rookie of the season. Sales team leader • Eurosun Travel MarJul 2017 Ranked the first place in the company's annual sales performance, total
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years

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Problem-Solving
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Adaptability
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown of user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)