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Lecturer @Universitas Mandala Waluya Kendari
2023 ~ Present
Education-related Occupations
Within one month
Adobe Photoshop
Adobe Illustrator
Accounting
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Halu Oleo University
English Education
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Past
Assistant Accounting Finance Manager @Vacation Homes 365
2019 ~ Present
Administration Staff and Customer Service
Within one month
Microsoft Office
Google Drive
PowerPoint
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Carlos Hilado Memorial State University
Education
Avatar of 蔡幸芳(Kelly).
Avatar of 蔡幸芳(Kelly).
Human Resources Business Partner @Dynamo
2022 ~ Present
HR Manager
Within one month
開立發票 3.未收款催收、月底結帳 4.零用金管理、支票開立及依照票期整理存入銀行 5.文具採買、辦公設備及機械設備採購 6.主管交辦事項 學歷致理科技大學 Chihlee University of Technology 企業管理系 技能 Word Excel ERP powerpoint recruit Education Training performance appraisal Salary calculation 語言 English — 進階 Chinese — 專業
Word
Excel
ERP
Employed
Ready to interview
Full-time / Interested in working remotely
10-15 years
致理科技大學 Chihlee University of Technology
企業管理系
Avatar of Bobbi Reed.
Avatar of Bobbi Reed.
RN @Cornerstone
2011 ~ 2015
Tele Health Registered nurse
Within one month
doing a history. I provided medication for surgery. I also rotated into the OR as the RN i did the surgical time out I took the surgical noted and documented them and I transported to pacu and reported off. I also rotated to pacu where I provided education on DC of patients once VS steady and patient ready to leave. travel RN • Titan medical AprilJanuary 2018 | Taipei, Taiwan I am a travel nurse that goes to hospitals in need for contracted periods to help staffing. I work on the floor of the hospitals from ER
Communication
Word
ACLS
Employed
Ready to interview
Full-time / Remote Only
10-15 years
Ohio University
nursing
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Avatar of the user.
Front-End Developer @Storipress
2022 ~ Present
網頁前端工程師
Within one month
JavaScript
React.js
Ant Design
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立中正大學
資訊工程學系
Avatar of 王璁.
Avatar of 王璁.
Past
Android 工程師 @愛爾卓資訊
2019 ~ 2023
Android Developer
Within one month
王璁 平時除了透過閱讀⽂章增進⾃⼰外,也會去研究Open Source專案吸取程式架構 &設 計的技術,不時參加Android讀書會,透過與社群交流,⼀邊分享的同時也 ⼀邊成長。 Android Developer Taipei City, Taiwan. [email protected] Education~Aletheia University Department of Computer Science Skill Programming JAVA C++ Kotlin (coroutine MVVM) SQL Develop Tools Android Studio Git Firebase Postman Navicat Premium
Word
Java
Kotlin/Android
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
真理大學
資訊工程學系
Avatar of Alan Jian.
Avatar of Alan Jian.
Past
產品管理 @二十五電訊股份有限公司
2019 ~ 2024
使用者研究/產品管理/客戶服務
Within one month
Alan Jian Product Data Analyst Taipei City, Taiwan Education Graduated from National Keelung Commercial & Industrial Vocational Senior High School, Department of Commerce and Management. Bachelor's degree in Finance from Chinese Culture University. Work Experience Family Business Assisted in the family-owned accounting firm, responsible for basic tasks such as keying in client invoices, handling cash, and analyzing financial statements. Experienced in operating a digital marketplace, proficient in computerized office tasks. Telecommunications Industry Worked for 4 years in the telecommunications sector, last employed at Twenty-Five Telecom Co., Ltd. Held positions as Warehouse Supervisor
word
excel
powerpoint
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
中國文化大學
財務金融學系, 商業經營學系
Avatar of 呂仲修.
Avatar of 呂仲修.
Past
專案工程師 @新誼整合科技
2020 ~ 2024
前端/後端/軟體/全端工程師
Within one month
decision support framework using linked open data. 12th International Conference on Healthcare Information Management (UHIMABest Papaer Award) Zhong-Xiu Lu, Xue Luo, Maiga Chang, Rita Kuo, Kuo-Chen LiRole Playing Game Quest Design in Multiplayer Educational Game. In the Proceedings of 22nd Global Chinese Conference on Computers in Education (GCCCE 2018), Guangzhou, China, May 25-29, 2018,Best Technical Papaer Award) Zhong-Xiu Lu, Maiga Chang, Rita Kuo, and Vivekanandan KumarIncorporating Farming Feature into MEGA World for Improving Learning Motivation. In the Proceedings of 27th International Conference on Computers in Education, Kenting, Taiwan, December 2-6,in
JavaScript
CSS3
HTML5
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Athabasca University
Master of Science in Information Systems
Avatar of Iris Chen 陳彥羽.
Avatar of Iris Chen 陳彥羽.
Media Planning Assistant Manager @DAC_台灣迪艾思股份有限公司
2023 ~ Present
Account Manager
Within one month
advertisement cue arrangement, while ensuring the accuracy of mirror information and broadcast timings. Created social media posts for American TV shows. Uploaded and managed data on OTT platforms. JunJun 2016 Sales Administrator Grand Dagu Company Managed sales, distribution, shipping, and product inspection for OEM products to existing clients in the United States and Europe. Expanded global customer base through online channels and participated in two Hong Kong trade shows to showcase company products and acquire new clients. Education SepJun 2014 National Taiwan University Foreign Language and Literatures JulAug 2012 IÉSEG School of ...
Word
Excel
PowerPoint
Employed
Ready to interview
Full-time / Not interested in working remotely
4-6 years
National Taiwan University
Bachelor
Avatar of Lauren Hu.
Avatar of Lauren Hu.
Past
Freelance @Freelance, self-employed
2021 ~ Present
Illustration, Senior Graphic Design, Senior Visual Design
Within one month
Taipei, TW 信箱: [email protected] 胡家瑄 Chia - Hsuan, Hu 平面設計|插圖設計|視覺設計|風格插畫 擁有近6年實務經驗,現為in-house設計師,同時也有兼職接案 對事物充滿好奇,樂於嘗試新挑戰 熱愛具美感的影像、有溫度的文字 Education • 國立雲林科技大學 |數位媒體設計系 Skills
Photoshop
Illustrator
Lightroom
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立雲林科技大學 YunTech
數位媒體設計系

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Technical Skills
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Problem-Solving
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Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)