CakeResume Talent Search

Advanced filters
On
4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of Tameka Harris.
Avatar of Tameka Harris.
Past
Sr. Customer Service Representative @United Health Group
2023 ~ 2024
Email and Customer Support Specialist
Within one month
Tameka Harris Experieced Email and Customer Support Specialist Delivering Exceptional Service I would introduce myself as a seasoned Email and Customer Support Specialist with over 10 years of extensive experience in various industries. throughout my career, I have made significant contributions to the success of the organizations I have worked for, demonstrating exceptional customer service and driving operational efficiency. United [email protected] Work Experience AprilMarch 2024 Taipei, Taiwan Sr. Customer Service Representative United Health Group Dedicated health plan support providing assistasnce to members through our email ticketing platform and inbound calls. Demontrrated accuracy
Word
Excel
Java
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Phoenix
Business Administration and Management
Avatar of the user.
Avatar of the user.
Online Acquisition Coordinator @Greenpeace Southeast Asia
2015 ~ Present
Digital Marketing
Within one month
Email Marketing
Content Marketing
Digital Marketing
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Universitas Mercu Buana
Public Relations
Avatar of Mohammad Edwin.
Avatar of Mohammad Edwin.
Crew @Event Organizer
2023 ~ Present
Senior Supervisor
Within two months
Mohammad Edwin Traffic Event Saya seorang Digital Campaign dengan pengalaman signifikan dalam membuat iklan di situs web berdasarkan kebutuhan dan keinginan klien. Beberapa masterpiece saya dalam menjadi seorang Project Manager antara lain membuat landing page kebutuhan Brand DJI, Garmin, Gopro, Huawei, Samsung by Nasa, Iboxing Week South Jakarta, South Jakarta City, Jakarta, Indonesia Pengalaman Kerja DesemberPresent Crew Event Organizer - Mengikuti arahan koordinator - Mengatur flow dilapangan - Menjaga keamanan saat acara berlangsung - Menjaga kebersihan - Membantu merealisasikan spot penempatan produk, signage, banner, dll pada tempat yang sudah ditentukan - Cek visual dan audio setiap ruangan yang menyediakan proyektor maupun audio OktoberDesember 2023 Sponsorship
Microsoft Office
Photoshop
Digital Marketing
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
UNIVERSITAS KRISNADWIPAYANA
Marketing Management
Avatar of 高鈺傑.
Avatar of 高鈺傑.
Past
資深前端工程師 @比房科技
2022 ~ 2024
Frontend developer.
Within one month
目前利用業餘時間執行小型可商業化的SaaS服務中。近期也積極接觸開源領域,並在社群上有了少量的貢獻。 Github: github.com/ethansnow2012 Email: [email protected] Mobile:個人里程碑:編程與Ai流程優化工具- CodeBaseJson -發布首個獨自完成的 SaaS服務維克多酒吧上線 www.victorbar.tw自行接
Frontend
Backend
Product
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
暨南大學
電機工程
Avatar of Angela Pei Yu Yan.
Avatar of Angela Pei Yu Yan.
Past
HR/ General Administrative Manager @Markwins international
2021 ~ 2024
Gerente administrativo, gerentes HR/General administrativo
Within one month
Angela Pei Yu Yan Tel:email: [email protected] Tijuana, Estado de Baja California, México Experiencia laboral HR/ General Administrative Manager • Markwins international mayomarzo 2024 General Administrative: 1. MRO Procurement Management 2. Industrial zone contact and factory rent management 3. EHS management 4. Company assets, cars, dormitory rental management 5. Company cleaning management 6. SOP procurement, contract, capital expenditure management writing 7. Modifications to overseas assignment methods 8. Dormitory and official vehicle management 9. Air ticket and hotel booking and transportation management 10. Immigration Bureau-related visa
Word
Excel
ERP
Unemployed
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Universidad de Católica de Tachira
Licenciada informatica
Avatar of Tâm Thanh.
Avatar of Tâm Thanh.
Past
Nhân viên Hành chính @Công ty TNHH Hải Nam
2023 ~ Present
HR、Administration staff
Within one month
Nguyễn Thị Thanh Tâm Nhân viên Hành chính Nhân sự Xã Hàm Thắng, huyện Hàm Thuận Bắc, tỉnh Bình Thuận Ngày sinh: 25/02/1996 SĐT:Email: [email protected] Mục tiêu nghề nghiệp Là một người có tinh thần trách nhiệm cao, cùng với những kiến thức, kinh nghiệm và kỹ năng làm viêc hiện có, cùng với khả năng nghiên cứu học hỏi nhanh, tôi tự tin có thể đảm nhiệm tốt vị trí được tuyển dụng, nhanh chóng hoàn thành tốt các công việc được giao, đóng góp công sức của mình để
Excel
Word
Time Management
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Trường Đại học Nông Lâm TPHCM
Quản lý tài nguyên môi trường
Avatar of Aditya Octa Rizky.
Team leader
Within one month
Aditya Octa Rizky Jakarta, 24 Oktober 1988 || [email protected] Komplek Pelni Blok F 4 no 13 Depok Dengan pengalaman kerja sebagai team leader di social media halo BCA selama hampir 5 tahun ditunjang juga dengan pengalaman sebelumnya pada jenjang layanan contact center. Saya memiliki kemampuan untuk memimpin tim dan menangani pelanggan serta didukung oleh kemampuan excel dan komunikasi yang baik, dapat dipertimbangkan untuk mengisi posisi yang ditawarkan oleh Bapak/Ibu Pengalaman Kerja Team Leader Social Media • Bank BCA AprMar 2024 Memantau dan menindaklanjuti email pelanggan yang mendesak dan perlu ditindaklanjuti Menyediakan data pencapaian tim setiap
Employed
Ready to interview
Full-time / Not interested in working remotely
4-6 years
Avatar of the user.
Avatar of the user.
資深主任工程師 @長青資訊
2017 ~ Present
資深工程師
Within one month
golang
MySQL
Docker
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
勤益科技大學
軟體工程
Avatar of the user.
Avatar of the user.
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of 溫永靖.
Avatar of 溫永靖.
襄理 @中國信託商業銀行
2022 ~ Present
軟體工程師
Within one month
溫永靖 Taiwan,Taipei 對於自我成長機會持續探索與把握,除了工作上不斷自我學習新技術之外,了解到自身在工作上碰到領域的局限性,在工作幾年後唸了在職專班,學習了AI技術與金融業務知識的結合,勇於面對未來的許多挑戰。 Email:[email protected] TEL:工
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Chengchi University
資訊科學系

The Most Lightweight and Effective Recruiting Plan

Search resumes and take the initiative to contact job applicants for higher recruiting efficiency. The Choice of Hundreds of Companies.

  • Browse all search results
  • Unlimited access to start new conversations
  • Resumes accessible for only paid companies
  • View users’ email address & phone numbers
Search Tips
1
Search a precise keyword combination
senior backend php
If the number of the search result is not enough, you can remove the less important keywords
2
Use quotes to search for an exact phrase
"business development"
3
Use the minus sign to eliminate results containing certain words
UI designer -UX
Only public resumes are available with the free plan.
Upgrade to an advanced plan to view all search results including tens of thousands of resumes exclusive on CakeResume.

Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)