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4-6 years
6-10 years
10-15 years
More than 15 years
Product Manager @Frontier.cool2021 ~ Present
・
PM/產品經理/專案管理
Within one month
健 4.與同學自組團隊為學校活動建置與設計網頁，也透過接案為遊學公司建置網頁。 #產學合作 #影像追蹤 #影像辨識 #研究方法 #獨立思考 #團隊接案 #專案計畫 #專案管理 技能 Skills HTML / CSS / Photoshop International Trade/ Project Management Product Management Supply Chain Management Mandarin (native) English (intermediate) Japanese (beginner)
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
華梵大學 Huafan University
・
Management Information System
Junior Claims Handler / Broker @JLT Netherlands B.V.2015 ~ 2017
・
Legal counsel
Within two months
Studying
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
National Chengchi University
・
International Master Program in Asia Pacific AffairsPast
Product Development Specialist @Emporium Corporation2021 ~ 2024
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商務開發、專案管理、產品開發
Within one month
Amber Huang (HUANG YA HSUAN) With five years of diverse experience in the food industry encompassing sales, product development, import, and export, I bring a comprehensive understanding of the sector's dynamics. My expertise spans from identifying market opportunities to executing import and export strategies. I am adept at navigating the complexities of international trade while maintaining a sharp focus on product quality and consumer satisfaction. Netherlands [email protected] YMCA JapaneseNational Kaohsiung University of Hospitality and Tourism MICE Marketing Work experience Emporium Corporation https://www.emporium.com.tw/
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
北九州YMCA
・
Japanese
Procurement/Sales Engineer @Roresin Corp2017 ~ Present
・
Procurement/Sales Engineer
Within one month
產品進銷存統計分析 #業績目標分配與績效達成 Fiora Tsai Sales & Procurement TOEIC:Education: Bachelor in Business Administration, Ming Chuan UniversityMobile:Email: [email protected] ABOUT ME 7+ years of sales experience in the international trade-chemical industry. Proficiency in utilizing negotiation and communication skills to build up a solid connection between suppliers and clients. “Can-do attitude” is also the belief and motivation that drives me to grow. EXPERIENCE - Roresin Corp., Taipei Taiwan. (JulyPresent) Sales & Procurement ( Import Chemical
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
銘傳大學 Ming Chuan University
・
Business Administration
產品經理 @洧泰股份有限公司2021 ~ Present
・
財務會計
Within two months
黃韋智 Mac Huang 五年的財務會計和國際貿易經驗，目前任職電子零件的財務PM 專長領域: 財務會計、國際貿易、產品專案管理、 ERP Taipei, [email protected] 工作經歷 JunFeb 2024 洧泰股份有限公司 財務PM 1.電子零件進出口正式報關 2.凌越 ERP 系統進銷存維護與管
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
淡江大學 Tamkang University
・
會計系Past
台灣研發中心-醫材法規人員(Medical Device Regulatory Affair Specialist at Taiwan RD center) @澳門商原妙醫學科技有限公司台灣分公司 (Honest Medical Equipment Macau Co., Ltd. Taiwan Branch)2021 ~ 2023
・
Regulatory Affair Specialist
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
文藻外語學院
・
英國語文學系
Past
Sales Dept./Overseas Business Section Supervisor @善德生化科技股份有限公司(4115) SUNDER Biomedical Tech Co., Ltd.2023 ~ 2023
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國際銷售人員/國貿人員/國外業務人員/國貿業務人員/外銷人員
Within one month
有限公司（展旺生技) Savior Lifetec Corp. 營業部/國際銷售專員 Sales & Marketing Department/ International Sales Specialist JunOctSales experience - International trade procedure - Client management - Price quotation/negotiation - Marketing analysis - Customer complaints - Agreement /Contract review - Registration support - International exhibition attending (CPhI) - Documents of expert/ LC(air & sea) - Production schedule tracking - Interdepartmental communication and coordination Education 嘉南藥理大學 Chia Nan University of Pharmacy and Science 應用外語系 Department of Applied Foreign LanguagesI studied International Trade at my college since it
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
嘉南藥理大學 Chia Nan University of Pharmacy and Science
・
Department of Applied Foreign LanguagesEmployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
輔仁大學 Fu Jen Catholic University
・
國際貿易與金融
UX 設計師
More than one year
com/ SchutzEngel Apotheke DecDecAssistant 1.Monitor medication stock 2.Arrange duties as assigned. 3.Mandarin-German Interpretation. steelseries JulOctGlobal Sales Executive 1.Customer Management 2.OM- arrange PO in a timely manner. 3.Invoicing, Shipping, Warehousing, RMA Management 4.International trade in EMEA & APAC. 5.Research and create for new business cooperation worldwide. https://steelseries.com Certificates JulOesd (German language certificate) B2 & C1 SeptTOEIC BLEU Certificate National Taiwan University - Google Analytics -30hrs. - SeptComputer Microsoft : Excel, Powerpoint, word. Basic Level : Illustrator, Sketch
Ready to interview
Full-time / Interested in working remotely
4-6 years
淡江大學
・
德語系
Active
Active
Past
Customer Service Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
・
Software Project / Product Management
Within one month
Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team
Unemployed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
・
International Business/Trade/CommerceThe Most Lightweight and Effective Recruiting Plan
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Customer Service Manager | SaaS | Tech | Cloud
Asus 華碩電腦股份有限公司
・
2022 ~ 2023
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Languages
English
・
Fluent
Chinese
・
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Eliot Song-Ren, Chen
Customer Service Manager|ASUS|SaaS|Cloud
6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.
Taipei，TW
[email protected]
Eduction
Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015
Work Experience
ASUS Cloud
Customer Service Manager New Taipei, TW | Apr 2022 - Jun 2023
Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
Churn Rate Optimnization
◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing.
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales.
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout.
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%.
- Increased conversion rate from purchase page to checkout by 10%.
Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate.
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.
- 30% increase in product usage rate, and 5% increase in first purchase rate.
Customer Service Team Leader Sep 2018 - Apr 2022
- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures.
Implemented service quality indicators and performance evaluation management methods.
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
* Totaly increased 10% of CSAT
* Totaly increased 10% of CSAT
Technical Support Engineer, Maindarin& English Jun 2017 - Sep 2018
The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
Kaipo tech Inc. Aug 2016 - Apr 2017
Maintenance Customer Service Specialist, Maindarin
◆ Optimized the testing process for automotive products- Reduce 30% of testing working
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
Autra Media Nov 2015 - May 2016
Product Operations Specialist
- Detection, classification, and data creation for music file management.
Professional Skills
Hard skills
- Product Discover, Define, Design, Deliver
- RFP, PRD, Schema writing
- Project Management
- People Management
- 0-1 CS Team building
Software skills
- MS Office, Canva
- Google Analytic Traffic forcast
- Power BI
- Diagrams,Whimsical
- Figma, Flaticon
- Jira, Confluence, Notion
Language
- Chinese (Native)
- English (Intermediate)
Eliot Song-Ren, Chen
Customer Service Manager|ASUS|SaaS|Cloud
6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.
Taipei，TW
[email protected]
Eduction
Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015
Work Experience
ASUS Cloud
Customer Service Manager New Taipei, TW | Apr 2022 - Jun 2023
Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
Churn Rate Optimnization
◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing.
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales.
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout.
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%.
- Increased conversion rate from purchase page to checkout by 10%.
Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate.
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.
- 30% increase in product usage rate, and 5% increase in first purchase rate.
Customer Service Team Leader Sep 2018 - Apr 2022
- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures.
Implemented service quality indicators and performance evaluation management methods.
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
* Totaly increased 10% of CSAT
* Totaly increased 10% of CSAT
Technical Support Engineer, Maindarin& English Jun 2017 - Sep 2018
The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
Kaipo tech Inc. Aug 2016 - Apr 2017
Maintenance Customer Service Specialist, Maindarin
◆ Optimized the testing process for automotive products- Reduce 30% of testing working
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
Autra Media Nov 2015 - May 2016
Product Operations Specialist
- Detection, classification, and data creation for music file management.
Professional Skills
Hard skills
- Product Discover, Define, Design, Deliver
- RFP, PRD, Schema writing
- Project Management
- People Management
- 0-1 CS Team building
Software skills
- MS Office, Canva
- Google Analytic Traffic forcast
- Power BI
- Diagrams,Whimsical
- Figma, Flaticon
- Jira, Confluence, Notion
Language
- Chinese (Native)
- English (Intermediate)