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4-6 years
6-10 years
10-15 years
More than 15 years
Past
Senior QA engineer @DeepHow2023 ~ Present
・
QA automation engineer / Software development engineer in test
Within one month
黃凱弘 Kyle Huang 7 年經驗的軟體手動 & 自動化 QA，喜歡用 Python 撰寫各種小工具解決生活中許多 routine 的工作 QA automation engineer / Software development engineer in test Taipei/ Hsinchu, TW [email protected] Manual Test planning Establish test cases Writing test reports New function testing, regression testing, user acceptance testing (UAT) Bug tracking Test case management: TestRail , Testmo Issue management: Jira, FogBugz Automation Programing language: Python Framework: Appium, Selenium, Unittest, Pytest, Allure DB: PostgreSQL, NoSQL
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立中山大學 National Sun Yat-Sen University
・
應用數學系 統計組
Software Validation & Quality Assurance Senior Manager @Marvell Technology2020 ~ Present
・
QA automation engineer / Software development engineer in test
Within one month
Jaron Cheng New Taipei City, [email protected] https://www.linkedin.com/in/jaroncheng/ Hi, my name is Jaron, I'm the senior manager, software validation and quality assurance at Marvell. I've been dedicated to SOC software development in the field of server and industrial storage for over a decade. Now I'm seeking for new opportunity of engineering role - Software, please feel free to arrange a meeting with me if my expertise meets your requirements. Thank you. Work Experience Software Validation & Quality Assurance Senior Manager
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
Yuan-Ze University
・
Electrical Engineering
Past
Pendidik @Guru Private Komputer2016 ~ 2023
・
QA automation engineer / Software development engineer in test
Within two months
Unemployed
・
Ready to interview
Part-time / Interested in working remotely
10-15 years
UNIVERSITAS INDRAPRASTA PGRI
・
Teknik Informatika
軟體工程師 @POMME Tech2023 ~ 2024
・
軟體工程師
Within one month
easy to sort Bin by count/rate. Planning and writing of software architecture design documents. Software personnel development schedule, software project working hours calculation planning. a. Finished project management system with team member. Discuss and develop software specifications with customers. Innostor Technology Corporation, software engineer, Dec 2008 ~ May 2013 Mass production test software development (including MP Tool, QC Tool, OEM Tool, Recovery... etc.). a. Hard disk partition encryption application. b. Production line mass production application. Silicon mo, Software Engineer, Oct 2004 ~ Oct 2008 System
Employed
・
Ready to interview
Full-time / Interested in working remotely
More than 15 years
元培科技大學
・
電子工程
Consultant @Global Advanced IT Connections2024 ~ 2024
・
Product Owner, Business Analyst, System Analyst
Within one month
Samantha Jae Lipit Certified Professional Scrum Master and IT Business System Analyst with 10 years of experience driving successful software development projects. Proven ability to bridge the gap between business and IT through expertise in business process analysis, product development across various SDLC methodologies (Agile-Scrum, SAFe, Waterfall), project management, technical writing, and manual testing. Skilled in event organization. Taipei, Taiwan Work Experience IT Consultant • Global IT Connections MarchApril 2024 Roles: BUSINESS ANALYST Provided expertise in the following areas: • Business Process Analysis • User Story Creation • Release Management • Documentation QUALITY ANALYST • Provided expertise in both web and mobile
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Adamson University
・
Information Technology
Product designer @FunNow - 即時預訂都會享樂的第一選擇2023 ~ Present
・
Product Designer (UI/UX)
Within one month
Ellen Feng 馮荺琪 Feng Yun Qi Product Designer UI Design | UX Research | Design Strategy | Interaction Design | Data-driven 🔗 作品集 # 6+ years of UI / UX design experience # Product design # Domain knowledge in Productivity tools & SaaS Product . 擁有超過 6 年的 UI/UX 設計經驗，專注於B2B2C產品。熟悉使用者研究方法、互動設計和視覺整合等技能。根據使用者行為數據挖掘機會
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Shih-Chien University
・
Industrial Product Design
Past
Staff Software Engineer @VicOne (A subsidiary of Trend Micro)2021 ~ 2023
・
軟體工程師
Within one month
Zac Sung (宋凡宇) 9 years of software development experience Familiar with embedded Linux, C++/C/Python programming Familiar with Agile software development process Experienced in test automation Interested in problem-solving with different approaches Interest and ability to learn other coding languages/technique as needed Taipei City, Taiwan [email protected] Zac SungEXPERIENCE Staff Software Engineer • VicOne (A subsidiary of Trend Micro ) SepNov 2023 | 2 yrs 3 mos Developed Secure OTA (Over-the-Air) Update related functions on Linux-based and Android-based systems. Improved automotive software update security and
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Yuan Ze University
・
Electrical Engineering (Group: Digital Technology)Manager @GOMAJI 夠麻吉2017 ~ Present
・
Project Lead / Tech Lead / Team Lead / Technical Manager
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
Shih Hsin University
・
Management Information Systems, General
前端工程師 @法商法國巴黎人壽保險股份有限公司台灣分公司2022 ~ Present
・
資深前端工程師、系統分析師、專案經理
Within one month
及系統技術管理。在工作中，我善於團隊合作並熱愛挑戰，樂於協助、指導他人且擁有很強的學習能力。 I am Brad, with 8 years of experience in software development, currently specializing in front-end development and project management. I am proficient in multiple programming languages, project management, and design skills. I have rich experience in software development, working for well-known technology companies and large financial institutions. The projects I have handled include large
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Stony Brook University
・
Technological System ManagementUnemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
致理科技大學 Chihlee University of Technology
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Customer Service Manager | SaaS | Tech | Cloud
Asus 華碩電腦股份有限公司
・
2022 ~ 2023
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Languages
English
・
Fluent
Chinese
・
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Eliot Song-Ren, Chen
Customer Service Manager|ASUS|SaaS|Cloud
6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.
Taipei，TW
[email protected]
Eduction
Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015
Work Experience
ASUS Cloud
Customer Service Manager New Taipei, TW | Apr 2022 - Jun 2023
Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
Churn Rate Optimnization
◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing.
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales.
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout.
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%.
- Increased conversion rate from purchase page to checkout by 10%.
Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate.
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.
- 30% increase in product usage rate, and 5% increase in first purchase rate.
Customer Service Team Leader Sep 2018 - Apr 2022
- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures.
Implemented service quality indicators and performance evaluation management methods.
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
* Totaly increased 10% of CSAT
* Totaly increased 10% of CSAT
Technical Support Engineer, Maindarin& English Jun 2017 - Sep 2018
The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
Kaipo tech Inc. Aug 2016 - Apr 2017
Maintenance Customer Service Specialist, Maindarin
◆ Optimized the testing process for automotive products- Reduce 30% of testing working
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
Autra Media Nov 2015 - May 2016
Product Operations Specialist
- Detection, classification, and data creation for music file management.
Professional Skills
Hard skills
- Product Discover, Define, Design, Deliver
- RFP, PRD, Schema writing
- Project Management
- People Management
- 0-1 CS Team building
Software skills
- MS Office, Canva
- Google Analytic Traffic forcast
- Power BI
- Diagrams,Whimsical
- Figma, Flaticon
- Jira, Confluence, Notion
Language
- Chinese (Native)
- English (Intermediate)
Eliot Song-Ren, Chen
Customer Service Manager|ASUS|SaaS|Cloud
6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.
Taipei，TW
[email protected]
Eduction
Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015
Work Experience
ASUS Cloud
Customer Service Manager New Taipei, TW | Apr 2022 - Jun 2023
Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases.
Churn Rate Optimnization
◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing.
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales.
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout.
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%.
- Increased conversion rate from purchase page to checkout by 10%.
Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate.
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.
- 30% increase in product usage rate, and 5% increase in first purchase rate.
Customer Service Team Leader Sep 2018 - Apr 2022
- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans.
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures.
Implemented service quality indicators and performance evaluation management methods.
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
* Totaly increased 10% of CSAT
* Totaly increased 10% of CSAT
Technical Support Engineer, Maindarin& English Jun 2017 - Sep 2018
The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.
Kaipo tech Inc. Aug 2016 - Apr 2017
Maintenance Customer Service Specialist, Maindarin
◆ Optimized the testing process for automotive products- Reduce 30% of testing working
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.
Autra Media Nov 2015 - May 2016
Product Operations Specialist
- Detection, classification, and data creation for music file management.
Professional Skills
Hard skills
- Product Discover, Define, Design, Deliver
- RFP, PRD, Schema writing
- Project Management
- People Management
- 0-1 CS Team building
Software skills
- MS Office, Canva
- Google Analytic Traffic forcast
- Power BI
- Diagrams,Whimsical
- Figma, Flaticon
- Jira, Confluence, Notion
Language
- Chinese (Native)
- English (Intermediate)