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4-6 years
6-10 years
10-15 years
More than 15 years
Avatar of 朱孝澄.
Avatar of 朱孝澄.
行政導覽員 @新北市立鶯歌陶瓷博物館
2017 ~ 2023
活動企劃人員、專案執行人員
Within one month
people for small events and 50 to 90 people for medium-sized events. .Conducted 2 international lectures, including preliminary planning, cross-group cooperation between contractors and the museum, reception of international speakers and on-site execution, with 90+ people for each lecture. .Led the museum's own podcast, which has currently broadcast 97 episodes, and systematize the process. Link: 藝術開麥拉 .Organized 10+ educational activities such as cultural tours and camps, based on the museum's needs. Projects AIR Program Podcast International lectures Skills ・Problem Solving ・ Teamwork ・Flexibility ・Coordination ・Project Management
word
english
專案管理
Employed
Not open to opportunities
Full-time / Interested in working remotely
4-6 years
國立交通大學
土木工程
Avatar of 楊謦綾.
Avatar of 楊謦綾.
產品企劃主任 @雄獅旅遊 主題旅遊部 人文藝術組/鐵道旅遊組
2016 ~ Present
產品企劃
Within six months
楊謦綾 Yang Ching Ling Supervisor, Rail Tour Sec., Themed Travel, Lion Travel Experienced practitioner in the tourist industry to help business growth, leading end-to-end travel product management, from product design and budget control to strategic partnership and business development. | [email protected] Experience AprJAN 2022 Product Manager, Themed Travel, Lion Travel Taiwan Before 2020 APR -Support the operation of high-quality outbound tourist products, including transportation, accommodation, tour leader arrangement, and the activities during the trips for Lion Travel's global-based market. -Coordination: Work closely with various functions in the
Word
PowerPoint
Excel
Employed
Full-time / Interested in working remotely
4-6 years
國立台灣師範大學
歐洲文化與觀光研究所
Avatar of Yuhsin Liao.
Avatar of Yuhsin Liao.
Marketing Specialist @Mithril
Marketing Manager
Within one month
Yvonne Liao Marketing Professional Brand & Product Marketing Taipei City, Taiwan Yvonne is a dynamic, self-motivated professional with a passion for the tech industries, complemented by an outgoing personality and years of extensive marketing experience. Excelling in transforming insights into actionable marketing strategies, she possesses a deep expertise in creative development, product marketing, and executing comprehensive campaigns. http://yvonne1995.com [email protected] Work Experience Senior MarCom Specialist TaiwanPlus MarNow Taipei, Taiwan • Go-to-Market Campaign - Led the TaiwanPlus annual go-to-market campaign strategy and execution, planning four marketing campaigns with a
SQL
PowerPoint
Word
Full-time / Interested in working remotely
4-6 years
國立中興大學
Marketing
Avatar of Eric Chen.
Avatar of Eric Chen.
Inside Sales Business Development @TDCX Malaysia
2021 ~ Present
主管職
Within one month
/ Taipei, Taiwan/ JuneAug 2023, 5 years 3 months Client Sources: Self Development, Brand of mouths, Self Fan Page. Work with Multiple Client on Digital Marketing by Project Base, Depends on Clients needs. Service: Digital Ads promote(Google, Meta, Tik Tok)/ SEO optimize/ Online Event Planning & Implement / KOL Strategy Planning & Negotiation / Data Analysis / E-Commerce operation / Live Stream Sales / Hybrid Event Planning & Implement / Event Holding & Planning MARKETING MANAGER LeiHuo Entertain / Taipei, Taiwan / NovJun 2021, 8 months Promote and make strategy solution for KOL to platform such as
Word
PowerPoint
專案管理
Employed
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立台灣大學
生物產業傳播暨發展學系
Avatar of 林書安.
Avatar of 林書安.
Past
Project Management @杰悉科技
2021 ~ 2024
專案經理、產品經理、系統分析師
Within one month
and provide assistance to members to help them deal with problems. Work Experience NADI System Corp. , Project Manager, Jun. 2021~FebUsed hybrid project management to finish customized 3D Operation Management System for corporation , Total Revenue up to 10 million every year. Managed team members to accomplish our first GIS project of government department. Led engineers to finish first 3D smart factory system that became a benchmark within the company. Organized team to finish our first 3D MR real-time management system. Led product team in developing release of new features, like edition mode
系統分析與設計
國際專案管理師PMP
Figma
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立高雄大學
工業管理
Avatar of the user.
Avatar of the user.
Project and Product Manager (Freelancer) @PT. Hijau Naavee Ideatama
2023 ~ Present
Product/Project Manager
Within one month
Communication
Project Management
Product Management
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
STMIK Pranata Indonesia
Information Technology
Avatar of the user.
Avatar of the user.
Past
Customer Service Manager @Asus 華碩電腦股份有限公司
2022 ~ 2023
Software Project / Product Management
Within one month
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Unemployed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
International Business/Trade/Commerce
Avatar of the user.
Avatar of the user.
Principle UX/UI Designer @HTC DeepQ AI Healthcare, Taipei, Taiwan
2020 ~ Present
UI/UX/Web Designer, Product Manager, Design Lead
Within one month
Sketch
Figma
Principle
Employed
Full-time / Interested in working remotely
6-10 years
Goldsmiths, University of London
Interaction Research
Avatar of 蔡逢洲(Jasper).
Avatar of 蔡逢洲(Jasper).
Team Lead @Acer Inc.
2022 ~ Present
PM/產品經理/專案管理
Within six months
AGW and X-Sense, and as the Team Leader for the Earth Mission App project. These projects cover various domains like cybersecurity, IoT sensor technology, and environmental mission app development. Key projects handled during my tenure: 1. Acer Global Website 2.0 (Web): Ongoing for about four years with a team of 15, including three PMs, four front-end engineers, two back-end engineers, three QAs, and three designers. 2. X-Sense (PWA App): Ongoing for about two years with a team of 11, including six outsourced engineers, three full-stack software engineers, one
Word
Excel
PowerPoint
Employed
Full-time / Interested in working remotely
10-15 years
Institute of Project Management
Agile Project Management
Avatar of Ivan Tseng.
Avatar of Ivan Tseng.
Past
Innovation and R&D Management class apprentice @台灣大學 進修推廣學院
2022 ~ 2022
Project Manager
Within one month
Ivan Tseng Project Manager Taipei City, Taiwan I am a project manager with 7 years of R&D related experience. Had the background of a mechanical engineer and a project manager. Which has experience in cross-departmental cooperation, planning product development processes and coordinating R&D with customers. Specialties include identifying or anticipating problems, providing solutions, coordinating projects, programs and improvements with great attention to detail. During my career, participating in the product list: 1. POS, POS, KIOSK, m-POS (NPI) 2. Smart Devices (NPI) 3. IP Monitor (NPI) 4. Industrial Handheld
Microsoft Office
Communication
3D Design
Unemployed
Full-time / Not interested in working remotely
4-6 years
St. John's University
at Department of Business Administration.

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Problem-Solving
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Adaptability
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Within one month
Customer Service Manager | SaaS | Tech | Cloud
Logo of Asus 華碩電腦股份有限公司.
Asus 華碩電腦股份有限公司
2022 ~ 2023
New Taipei City, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project / Product Management
Fields of Employment
Information Services, SaaS / Cloud Services, Software
Work experience
6-10 years
Management
I've had experience in managing 10-15 people
Skills
Product Management
Data Driven Decision Making
Critical Thinking and Problem Solving
Stakeholder Management
Project Management
Languages
English
Fluent
Chinese
Native or Bilingual
Job search preferences
Positions
Software Project / Product Management
Job types
Full-time
Locations
Taipei, 台灣, Tokyo, 日本, Singapore
Remote
Interested in working remotely
Freelance
Yes, I freelance in my spare time
Educations
School
Chihlee Institute of Technology
Major
International Business/Trade/Commerce
Print

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)


Resume
Profile

Eliot Song-Ren, Chen

Customer Service Manager|ASUS|SaaS|Cloud  

6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs.
My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management.

Taipei,TW
[email protected]

Eduction

Chihlee Technology of University, Bachelor of International Trade                                                    Taipei, TW | 2011 ~ 2015


Work Experience

ASUS Cloud

Customer Service Manager                                           New Taipei, TW | Apr 2022 - Jun 2023

Product Management
◆ Planned the Support CRM and Customer Data Management Platform as a PdM
And collaborated with four engineers and the customer service team.
The initiative resulted in a 25% reduction in customer service work hours.  
◆ Implemented Zendesk Chatbot and Support Center from scratch, collaborating with the Product Manager and engineers to deploy them on the official website.
This led to a 10% decrease in customer complaint cases. 

Churn Rate Optimnization
◆  Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. 
◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. 
◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. 
- Reduced overall churn by 1.53%
- Increased conversion rate from purchase page to checkout by 10%. 

Up-selling and Product Experience Optimization
◆ Decomposition of UJM and data performance, conducting A/B testing adjustments to introduction page visuals & copy.
◆ Designing user stories for exclusive consultant care emails and collecting customer insights, planning CTA for new registration welcome emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. 
- 10% increase in click-through rate for new registration welcome emails
- 30% increase in product usage rate, and 5% increase in first purchase rate.

Customer Service Team Leader                                                                   Sep 2018 - Apr 2022

- Customer Service Operations Management
◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. 
◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. 
◆ Responsible for integrating service support for projects in other business units and collaborative partner projects (e.g., telecom companies, schools, etc.).
 * Totaly increased 10% of CSAT

Technical Support Engineer, Maindarin& English                                  Jun 2017 - Sep 2018

The first FAE in the team without a technical background.
◆ Reduced engineer debug time by interpreting logs and consolidating customer complaint data.

Experiences 00 00@2x 504900dc09d82f711fdb54cf5763251cab5193a844856da978b2b8f3907ecd5a

 Kaipo tech Inc.                                                                        Aug 2016 - Apr 2017

Maintenance Customer Service Specialist, Maindarin

◆ Optimized the testing process for automotive products
- Reduce 30% of testing working 
◆ Managed the Garmin OEM/retail interface, establishing strong relationships with Garmin Windows.

Experiences 00 01@2x 6daa47d1df70d315f129dcecdd562003831581c4cdd8f9c819aa22d4a24ae150

 Autra Media                                                                          Nov 2015 - May 2016

Product Operations Specialist

  • Detection, classification, and data creation for music file management.

Experiences 00 02@2x d08cb731546334ac3e784c5845e368719bba256a127be86e720a634d798b8bb9

Professional Skills


Hard skills

  • Product Discover, Define, Design, Deliver
  • RFP, PRD, Schema writing
  • Project Management
  • People Management
  • 0-1 CS Team building


Software skills

  • MS Office, Canva
  • Google Analytic Traffic forcast
  • Power BI
  • Diagrams,Whimsical
  • Figma, Flaticon
  • Jira, Confluence, Notion



Language

  • Chinese (Native)
  • English (Intermediate)