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Definition of Reputation Credits
Elisa Buturla
Customer Service Representative
Talented individual with a desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to a new, rewarding opportunity.
Phoenix, AZ, USA
Work Experience
May 2021 - September 2021
Cashier/Drive thru
Wendys
Taking orders from the counter and drive thru, light food prep, cleaning and sanitizing, etc
January 2021 - May 2021
Warehouse Associate
Goodwill
Picking through bins of donations to find what items could go on sale floor. I would also tag and price each item
April 2016 - November 2017
Customer Service Representative
Revana Inc.
Ensured optimal passenger experience, achieving top satisfaction,
retention and referrals.
Answered customers' questions and addressed problems and complaints
in person and via phone.
Ranked in the top 5% for customer satisfaction among 120 competing
comtomer service presentative.
Investigated and resolved billing and service discrepancies.
Recommended, selected and helped locate merchandise based on
customer needs and desires.
Maximized customer satisfaction by greeting over 80 customers daily and resolving any service issues promptly.
December 2013 - November 2015
Auditor
Lone Butte Casino
Wrote reports, authored papers and organized supporting documentation.
Met with business leaders and owners to discuss audits and findings.
Appraised adequacy of internal control systems by completing audit
questionnaires.
Appraised adequacy of internal control systems by completing audit
questionnaires.
Appraised adequacy of internal control systems by completing audit
questionnaires.
Performed information system audits to manage internal controls and
assess risks.
Identified weakness and successes of existing control systems.
Prepared special audits and control reports by analyzing trends.
Provided suggestions to improve management control weaknesses.
Determined and detailed gaps in process, procedure and system controls.
Used advanced software skills to produce high-quality documents, reports and presentations.
December 2013 - November 2015
Cocktail Waitress
Lone Butte Casino
Hand-washed dishes and glassware thoroughly.
Completed daily logs, updated computer tracking systems and filled out other relevant documentation.
Checked on guests to ensure satisfaction with each food course and
beverages.
Delegated tasks to team members to optimize productivity.
Maintained safe food handling standards at all times.
Assisted servers and dining room hosts, quickly responding to guests' needs.
Greeted new customers, answered initial questions and took drink orders.
Maximized employee morale and corrected performance issues
according to established standards.
Suggested additional items to customers to increase restaurant sales.
Greeted guests in a pleasant and courteous manner.
September 2011 - December 2013
Dog Groomer
PetSmart Inc.
Trimmed and styled animals' coats according to owner instructions and breed standards.
Assisted customers by phone, including scheduling appointments and
treatments.
Processed client payments, sent invoices and placed appointment
reminder calls.
Adhered to high standards of safety, cleanliness and professionalism.
Restrained and managed scared and active animals.
Education
Apr 2018 - Jan 2020
Pima Medical Institute
Field of study
2012 - 2021
Pima Medical Institute
Certified Nursing Assistant
Skills
High Standards Cleanliness Courteous Pleasant Assisted Energetic Courtesy Interpersonal Skills Meeting Deadlines Professionalism Flexibility and Adaptability Polite Attention To Detail Ability To Adapt Honest
Languages
English — Native or Bilingual
Elisa Buturla
Customer Service Representative
Talented individual with a desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to a new, rewarding opportunity.
Phoenix, AZ, USA
Work Experience
May 2021 - September 2021
Cashier/Drive thru
Wendys
Taking orders from the counter and drive thru, light food prep, cleaning and sanitizing, etc
January 2021 - May 2021
Warehouse Associate
Goodwill
Picking through bins of donations to find what items could go on sale floor. I would also tag and price each item
April 2016 - November 2017
Customer Service Representative
Revana Inc.
Ensured optimal passenger experience, achieving top satisfaction,
retention and referrals.
Answered customers' questions and addressed problems and complaints
in person and via phone.
Ranked in the top 5% for customer satisfaction among 120 competing
comtomer service presentative.
Investigated and resolved billing and service discrepancies.
Recommended, selected and helped locate merchandise based on
customer needs and desires.
Maximized customer satisfaction by greeting over 80 customers daily and resolving any service issues promptly.
December 2013 - November 2015
Auditor
Lone Butte Casino
Wrote reports, authored papers and organized supporting documentation.
Met with business leaders and owners to discuss audits and findings.
Appraised adequacy of internal control systems by completing audit
questionnaires.
Appraised adequacy of internal control systems by completing audit
questionnaires.
Appraised adequacy of internal control systems by completing audit
questionnaires.
Performed information system audits to manage internal controls and
assess risks.
Identified weakness and successes of existing control systems.
Prepared special audits and control reports by analyzing trends.
Provided suggestions to improve management control weaknesses.
Determined and detailed gaps in process, procedure and system controls.
Used advanced software skills to produce high-quality documents, reports and presentations.
December 2013 - November 2015
Cocktail Waitress
Lone Butte Casino
Hand-washed dishes and glassware thoroughly.
Completed daily logs, updated computer tracking systems and filled out other relevant documentation.
Checked on guests to ensure satisfaction with each food course and
beverages.
Delegated tasks to team members to optimize productivity.
Maintained safe food handling standards at all times.
Assisted servers and dining room hosts, quickly responding to guests' needs.
Greeted new customers, answered initial questions and took drink orders.
Maximized employee morale and corrected performance issues
according to established standards.
Suggested additional items to customers to increase restaurant sales.
Greeted guests in a pleasant and courteous manner.
September 2011 - December 2013
Dog Groomer
PetSmart Inc.
Trimmed and styled animals' coats according to owner instructions and breed standards.
Assisted customers by phone, including scheduling appointments and
treatments.
Processed client payments, sent invoices and placed appointment
reminder calls.
Adhered to high standards of safety, cleanliness and professionalism.
Restrained and managed scared and active animals.
Education
Apr 2018 - Jan 2020
Pima Medical Institute
Field of study
2012 - 2021
Pima Medical Institute
Certified Nursing Assistant
Skills
High Standards Cleanliness Courteous Pleasant Assisted Energetic Courtesy Interpersonal Skills Meeting Deadlines Professionalism Flexibility and Adaptability Polite Attention To Detail Ability To Adapt Honest
Languages
English — Native or Bilingual