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FAE @全景軟體股份有限公司(Changing Information Technology)2021 ~ Present
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Within one month
Ian Lin Result-oriented professional with expertise in Management Information Systems (MIS) development and Field Application Engineering (FAE) in the cybersecurity industry. Skilled in providing technical support, software development, and customer relationship management. Seeking a challenging role to leverage technical expertise and contribute to the success of innovative software solutions. Hsinchu, Hsinchu City, Taiwan Work Experience FAE • 全景軟體股份有限公司(Changing Information Technology) 九月Present ‧ Provided pre-sales and post-sales technical support for software products in the cybersecurity industry. ‧ Collaborated with sales teams to understand customer requirements
Employed
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Ready to interview
Full-time / Interested in working remotely
4-6 years
National Chung Hsing University
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Management Information System
Unemployed
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Ready to interview
Full-time / Interested in working remotely
More than 15 years
國立台中商專
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商業設計Employed
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Open to opportunities
Full-time / Interested in working remotely
6-10 years
國立暨南國際大學
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資訊工程
前端工程師 @美商塗鴉科技(PRO360)
前端工程師，Nodejs工程師
Within one month
day in 8 month Develop APIs in Express with NextJS Firebase Firestore / Firebase Function SPA Performance tuning Refactor python flask server and modularize for supporting various video service Front-end | PRO360 , OctDec 2018 Front-end developer. Responsible for implement most new features with designer and product owner Introduce Stylus into the team for style management Refactor legacy code with ES6 syntax and modern API in React, Redux with Service Side Rendering Projects Sublime Mark The marking system that I ported from Sublime Text to VSCdoe Tech Stack: Typescript HomePage A Website of personal information....
Employed
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Open to opportunities
Full-time / Interested in working remotely
4-6 years
清大
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CS master前端工程師 @紅門互動股份有限公司2022 ~ Present
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前端工程師 Front-End Developer
Within one month
Employed
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Full-time / Remote Only
6-10 years
元智大學
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資訊管理學系
顧問 @NTT Data2023 ~ Present
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軟體工程師、資深軟體工程師、後端工程師、資深後端工程師、Scrum Master
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University(THU) 技能/Skill Front-End jQuery HTML5 KendoUI Ajax UI/UX Design AdobeXD Version Control Git SVN Back-End Restful API Node.js Typescript C# .Net MVC .Net Core Matlab graphQL jest Agile Development Scrum IDE/Editor Visual Code Visual Studio SublimeText Database MS SQL PostgreSQL Issue Tracker Jira Others 醫學影像辨識 Apache Nifi DevOps Azure Kubernetes Azure application insights Kubernetes GitOps Helmchart OpenLens Cloud Service Microsoft Azure Oracle Cloud Infrastructure 自我介紹 目前任職於 NTT DATA TAIWAN，負責後端
Employed
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4-6 years
國立中興大學
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資訊管理學系
Senior Software Backend Engineer @Dell Technologies2022 ~ Present
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Software Engineer / Backend Engineer
Within one month
JSON CSV XML AWS AWS EC2 AWS IAM AWS CodeDeploy AWS S3 AWS CloudWatch AWS Route 53 AWS Elasticsearch Service AWS RDS AWS Redis AWS CloudFormation AWS API Gateway AWS Lambda AWS NAT Gateway AWS EKS AWS Quicksight AWS Cognito AWS ELB & ALB AWS Security Group AWS ECR Develop Tool Sublime Text VS Code Notepad++ PHP Storm IntelliJ Pycharm XCode Navicat Sequel Pro Robo 3T Source Tree Others MQTT WEB SOCKET Facebook API Google Map API Google Sheet API Google Analytics Firebase Line Notify API Visual Basic Test Case Qmacro Selenium Experience Dell Technology sinceto now Formally joined
Employed
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6-10 years
國立高雄應用科技大學
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電子工程系 資訊組
資深設計 @SmartM 世紀智庫（大大學院）2019 ~ 2021
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資深設計
Within three months
章學習新事物，像是wordpress, webflow, framer, strikingly 以及 AI 工具 chat gpt , midjourney等，都是我喜歡研究的範疇。 https://www.behance.net/shenduncan 技能 Photoshop Illustrator adobe xd Figma css3 HTML5 Sublime Text WordPress jQuery VSCode sketch scss pug git 語言 Chinese — 進階 English — 初階 工作經歷 設計副理 SmartM 世紀智庫（大大學院） 二月五月 2021Taipei, Taiwan 目前帶領編制4人(包含
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Open to opportunities
Full-time / Interested in working remotely
10-15 years
真理大學 Aletheia University
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財務金融
Past
自由接案 @自由接案2019 ~ Present
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UI/UX 設計師
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資訊有限公司台灣分公司 -網頁視覺設計 -負責網站前端開發並與後端工程師配合完成產品開發 -使用HTML、CSS、SASS、jQuery、JavaScript、Vue.js、Sublime Text、Adobe XD、GitLab、Slack、jest、vue test utils 負責專案：http://pchometravel.com/ 前端工程師 銓宥國際股份有限公司 -網頁流程規劃及視覺設計 -負責網
Unemployed
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Open to opportunities
Full-time / Remote Only
4-6 years
中國文化大學
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財金系
HyperX Gaming Peripherals Brand Senior Creative Designer @HP Inc.2018 ~ Present
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Senior ui/ux designer
Within one month
計相關 雖然本人專長還是偏向網頁圖形與視覺呈現方面，但 html/css 編寫上也有一定的基礎，並具備基本 RWD 切版能力，使用 Sublime Text 作為工具。同時正在學習 Bootstrap 框架並使用 SCSS。 多媒體類 很長的時間我的工作主要以製作 Flash Banner 為主，所以對於動態呈現與
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More than 15 years
世新大學 Shih Hin University
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Ellen Dougherty
Business Analyst • Philadelphia, US • [email protected]
I am an energetic and motivated client services professional with experience in SaaS platforms, large datasets, analytics, providing actionable insights and managing client relationships in the technology space.
Experience
IntegriChain - Senior Business Analyst
September 2016 - Present
- Define and document new and enhanced report requirements to provide analytical, reporting, and data mart structures than enhance data visualization.
- Collaborate with subject matter experts, developers, and QA teams to manage delivery of newly defined analytics and reports from start to finish.
- Enhance ongoing data processing and deliver efficiencies through critical analysis of data architecture and usage via applied continuous improvement.
- Build client relationships with C-level executives and stakeholders.
- Prepare and participate in customer quarterly business reviews.
- Understand client business and business processes and act as IntegriChain’s advocate to explain the value our services provide.
- Manage the timelines, change requests, and status reports of all client-associated projects.
- Perform necessary analysis and develop data models and corresponding metadata definitions for the enterprise environment and all associated data marts.
- Evaluate and recommend new technologies or process change that will enhance the current environment or provide greater business advantage.
INTURN - Client Services Manager
April 2016 – September 2016
- Responsible for managing day-to-day client relationships, both buyer (retailers) and sellers (brands) of excess inventory.
- Responsible for maintaining a high level of internal operational efficiency and for delivering superior client services.
- Maintained expert knowledge of INTURN’s platform and client success strategy.
- Responsible for customer recovery and retention.
- Consulted clients on optimizing current business and provide timely responses to client questions/issues, which included research/escalation to ensure timely resolution (while maintaining acceptable adherence to service level agreements).
- Collaborated with company leaders to identify, track and improve the key clients KPIs.
- Responsible for identifying opportunities to improve/correct/update existing processes.
StellaService - Client Services Associate
August 2014 - April 2016
- Managed and fostered relationships with StellaService enterprise retail clients, serving as a day-to-day contact.
- Delivered business intelligence through StellaService’s proprietary web-based SaaS data platform as well as GoodData tools.
- Performed on-site, client-facing presentations and QBR’s to company executives and decision makers.
- Conducted monthly webinar meetings to review recent customer service performance data, progress, and current benchmarks.
- Successfully able to upsell clients to purchase additional StellaService data packages and actively engaged in the contract renewal/pricing process.
- Conducted research for and the upselling custom data studies via StellaService’s own SaaS platforms and GoodData visualization tools.
- Developed relevant storylines from data collected by StellaService, using GoodData tools to create informative charts and presentations.
- Drew from relevant white papers and industry research to inform clients of trends in retail/e-commerce/customer service.
- Worked with clients to improve Google search star ratings, powered by StellaService data.
- Scrubbed data for quality and consistency, using Atlassian project management software to report bugs internally.
New York Road Runners (NYRR) - Assistant Manager, Development & Philanthropy
October 2012 - August 2014
- Managed relationships with nearly 400 Charity Partners, including the TCS NYC Marathon and NYC Half Marathon Charity Programs.
- Planned and executed annual Charity Partner conferences to review program policies.
- Taught charity clients how to use NYRR’s proprietary application software and to impart non-profit best practices in fundraising.
- Acted as a customer service rep. to handle issues and manage application periods for marquee events that increased traffic to NYRR.org.
- Organized and presented webinar tutorials/materials on MyNYRR, NYRR’s proprietary application software and internal CRM.
- Planned Charity Partner networking events, working with NYRR event staff and outside vendors, creating a Run of Show independently.
- Managed a relationship with CrowdRise, a social media-based fundraising platform, working closely with the co-founders of Moosejaw.com and actor Edward Norton.
Education
Villanova University - B.A., Political Science
August 2005 - May 2009
- 3.0 GPA & Dean’s List.
- NCAA Division I Varsity Track + Cross Country (full scholarship).
- Top 20 in the United States (1500m run) in 2009, 2010.
- Big East, NCAA and USA Championship qualifier.
Professional Activities
- Organized Women's Networking Forum at IntegriChain's User Conference in October 2017.
- Organized Women's networking events at StellaService between 2014 and 2016.
- 35th Woman (24th American) in the 2013 Chicago Marathon with a time of 2:49:53.
- Volunteer at 5 Under 40 Foundation.
Skills
Data Analysis | Customer Service | Business Analysis | JIRA | Salesforce.com | Microsoft Excel | SaaS | Project Management Project Management | SQL | Business Process Improvement | Project Planning | Competitive Analysis | Client Relations | Public Speaking | Microsoft PowerPoint | Event Management | Copywriting | EDI Data
Ellen Dougherty
Business Analyst • Philadelphia, US • [email protected]
I am an energetic and motivated client services professional with experience in SaaS platforms, large datasets, analytics, providing actionable insights and managing client relationships in the technology space.
Experience
IntegriChain - Senior Business Analyst
September 2016 - Present
- Define and document new and enhanced report requirements to provide analytical, reporting, and data mart structures than enhance data visualization.
- Collaborate with subject matter experts, developers, and QA teams to manage delivery of newly defined analytics and reports from start to finish.
- Enhance ongoing data processing and deliver efficiencies through critical analysis of data architecture and usage via applied continuous improvement.
- Build client relationships with C-level executives and stakeholders.
- Prepare and participate in customer quarterly business reviews.
- Understand client business and business processes and act as IntegriChain’s advocate to explain the value our services provide.
- Manage the timelines, change requests, and status reports of all client-associated projects.
- Perform necessary analysis and develop data models and corresponding metadata definitions for the enterprise environment and all associated data marts.
- Evaluate and recommend new technologies or process change that will enhance the current environment or provide greater business advantage.
INTURN - Client Services Manager
April 2016 – September 2016
- Responsible for managing day-to-day client relationships, both buyer (retailers) and sellers (brands) of excess inventory.
- Responsible for maintaining a high level of internal operational efficiency and for delivering superior client services.
- Maintained expert knowledge of INTURN’s platform and client success strategy.
- Responsible for customer recovery and retention.
- Consulted clients on optimizing current business and provide timely responses to client questions/issues, which included research/escalation to ensure timely resolution (while maintaining acceptable adherence to service level agreements).
- Collaborated with company leaders to identify, track and improve the key clients KPIs.
- Responsible for identifying opportunities to improve/correct/update existing processes.
StellaService - Client Services Associate
August 2014 - April 2016
- Managed and fostered relationships with StellaService enterprise retail clients, serving as a day-to-day contact.
- Delivered business intelligence through StellaService’s proprietary web-based SaaS data platform as well as GoodData tools.
- Performed on-site, client-facing presentations and QBR’s to company executives and decision makers.
- Conducted monthly webinar meetings to review recent customer service performance data, progress, and current benchmarks.
- Successfully able to upsell clients to purchase additional StellaService data packages and actively engaged in the contract renewal/pricing process.
- Conducted research for and the upselling custom data studies via StellaService’s own SaaS platforms and GoodData visualization tools.
- Developed relevant storylines from data collected by StellaService, using GoodData tools to create informative charts and presentations.
- Drew from relevant white papers and industry research to inform clients of trends in retail/e-commerce/customer service.
- Worked with clients to improve Google search star ratings, powered by StellaService data.
- Scrubbed data for quality and consistency, using Atlassian project management software to report bugs internally.
New York Road Runners (NYRR) - Assistant Manager, Development & Philanthropy
October 2012 - August 2014
- Managed relationships with nearly 400 Charity Partners, including the TCS NYC Marathon and NYC Half Marathon Charity Programs.
- Planned and executed annual Charity Partner conferences to review program policies.
- Taught charity clients how to use NYRR’s proprietary application software and to impart non-profit best practices in fundraising.
- Acted as a customer service rep. to handle issues and manage application periods for marquee events that increased traffic to NYRR.org.
- Organized and presented webinar tutorials/materials on MyNYRR, NYRR’s proprietary application software and internal CRM.
- Planned Charity Partner networking events, working with NYRR event staff and outside vendors, creating a Run of Show independently.
- Managed a relationship with CrowdRise, a social media-based fundraising platform, working closely with the co-founders of Moosejaw.com and actor Edward Norton.
Education
Villanova University - B.A., Political Science
August 2005 - May 2009
- 3.0 GPA & Dean’s List.
- NCAA Division I Varsity Track + Cross Country (full scholarship).
- Top 20 in the United States (1500m run) in 2009, 2010.
- Big East, NCAA and USA Championship qualifier.
Professional Activities
- Organized Women's Networking Forum at IntegriChain's User Conference in October 2017.
- Organized Women's networking events at StellaService between 2014 and 2016.
- 35th Woman (24th American) in the 2013 Chicago Marathon with a time of 2:49:53.
- Volunteer at 5 Under 40 Foundation.
Skills
Data Analysis | Customer Service | Business Analysis | JIRA | Salesforce.com | Microsoft Excel | SaaS | Project Management Project Management | SQL | Business Process Improvement | Project Planning | Competitive Analysis | Client Relations | Public Speaking | Microsoft PowerPoint | Event Management | Copywriting | EDI Data