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Definition of Reputation Credits
Eniola Odugbesan
Project Coordinator
. Highly energetic professional with a passion for making a difference in IT Program Application Development
Management
. Vast experience in Business System Analysis across financial services, insurance, and Infotech sectors.
. Seasoned project management professional with 5+ experience in Project Management Office at various
capacities for Information Systems projects across the financial and telecommunication sectors
. Seasoned technological and functional professional with expertise in improving business processes.
. Skilled at defining test cases, analyzing bugs, and galvanizing team members to proactively fix errors, whilst
surpassing user acceptance testing (UAT) qualification requirements
. Excellent communicator with proven skills at interacting with multiple stakeholders at levels.
. Extensive experience in developing use cases, creating screen mock-ups, conducting Gap Analysis, and
creating Business process flow diagrams using Gliffy, MS Visio, and Lucid chart
. Experienced in facilitating Joint Application Design Sessions with Business Groups, SMEs, and other
stakeholders to limit the change process and develop the design
. Versed in conducting SWOT Analysis investigations, Cost-benefit Analysis and Risk Analysis.
. Proven competence in delivering projects across all phases of the Software Development Life Cycle
. Expert in Agile and waterfall project management methodologies to manage large project teams and known
for high-quality deliverables that meet or exceed timeline and budgetary targets
. Experienced in using some project management tools, such as Microsoft Project, Microsoft Planner, Asana, and
Jira
. Good understanding of project process and ability to analyze business problems and identify solutions
Winnipeg, MB, Canada
Work Experience
Project Coordinator • Shaw Cable Systems Limited
The core of my function involved providing strategic analysis support through data build-up and deducing business recommendations while coordinating project activities for successful delivery.
. Ensures deliverables and feedback needed by business owners and stakeholders are provided promptly to
ensure the overall delivery of tasks on-time
. Maintain project documents repository to ensure that project deliverables are readily accessible to the project team
. Assist the program manager in the administration, schedule creation and maintenance, and coordination of
project activities
. Supports the Program Manager in the preparation and monitoring of the project budget
. Works closely with process owners and stakeholders to understand project scope and timelines
. Implement and communicate strategies for gathering, reviewing, and analyzing results and action plans
. Assess meeting requirements in advance and plan appropriately by issuing meeting invitations, distributing
meeting agenda and meeting minutes
. Facilitated meetings with key leaders and collaborated with project teams to ensure timely decision-making
and effective communication between project stakeholders at all levels
. Develops implementation plan and schedule for all the projects within the OPS BI program
. Provides detailed project status updates to process owners and other stakeholders
.
.
. Communicates plans, actions, risks, and issues with key stakeholders
Organizes low-level information to a general understanding and decompose high-level information into details
Manages and builds relationships with multiple teams across the Business
June 2020 - Present
Technical Support Representative • Shaw Cable Systems Limited
. Identified customer's needs, clarified information and provided solutions to improve customer experience
. Supported and Troubleshoot internet network, cable, and digital phones
. Created process documentation, workflows, and presentations to visually demonstrate solutions
. Communicated process impacts stakeholders by ensuring they understand process outcomes.
. Identified malfunctioning of data and Internet network elements for overall efficiency and trouble spots using
various tools
. Updated customer's with their existing trouble tickets via email or telephone and published procedures as it
pertains to ticket severity
Achievements
✓ Identified data issues and Internet network elements trouble spots to improve network efficiency
✓ 100% ticket creation whilst following up with a prompt resolution and issue log action closure
October 2019 - May 2020
Senior Business System Analyst • Inlaks Limited
. Led and facilitated the business requirements gathering process from end to end across the organization
using interviews, document analysis, workshops, surveys to IT delivery partners
. Translated business requirements into functional specifications and mapped system functionalities to the
business need to ensure an efficient quality system.
. Developed business cases, cost-benefit analysis, and presented alternative solutions to business clients to
facilitate informed business decisions leveraging agile or waterfall methodology
. Facilitated the implementation of new processes through training and demo sessions for users.
. Participated in the creation of test scripts, test cases, test plans, and performed functional and user
acceptance testing to support the transition to production
. Participated in the analysis and conceptual design of solutions with the developers, solution architects, and
third-party interface providers to achieve the organization's corporate objectives.
. Performed gap analysis between as-is and to be scenarios, made recommendations for improvements
and implemented the solution to achieve the future state while managing change
. Created specifications, business cases, flow charts, process flow models using UML, activity, and sequence
diagrams to provide direction to project team members
. Worked closely with stakeholders and followed agile methodology for acceptance criteria based on user
stories associated with each sprint to deliver according to the release plan
. Facilitated walkthrough sessions, focus groups, and JAD sessions with stakeholders to clarify and prioritize
requirements whilst supporting the team throughout all phases of the project life-cycle
Achievements
✓ Delivered projects on time, in full, and within the constraints of time, scope, quality, and cost
✓ Achieved zero rollbacks of tested solutions with first-pass user acceptance tests 95% of the time
June 2016 - July 2019
Project Manager • Inlaks Limited
My core function was to ensure that project management methodologies and standards were used appropriately in the various projects executed and ensure projects adhere to frameworks and all documentation are maintained efficiently for each project.
. Facilitated project work breakdown sessions with stakeholders, and create estimates for budgets, schedules,
and costs.
. Managed business requirements and, developed business case documentation for project executions.
. Managed business requirements and, developed business case documentation for project executions.
. Lead post-implementation reviews on closed projects and capture and record lessons learned during each phase
of the project life cycle.
. Worked with the process owners and other stakeholders to ensure timely completion of key business tasks
. Collaborated with different stakeholders to identify risks, analyze, create an action plan and recommend
mitigation strategies and contingency plan
June 2013 - May 2016
Business Analyst • Inlaks Limited
. Elicited requirements from stakeholders using various elicitation techniques such as interviews, requirement
workshops, business process analysis, document analysis, and research
. Translated the business requirements into various functional documentation, use cases, interface mock-ups,
flowcharts, and other process flows
. Worked with business users to define the business case, business requirement specifications, documented
requirements and transformed them into functional and technical requirement specifications, modeling
business process flows using UML, activity, and sequence diagrams
. Prepared test scripts and performed functional and user acceptance testing
. Collaborated with Subject Matter Experts SME in other fully understand the business needs, analyze
current state process, and identify process improvement opportunities
. Worked as a liaison between technical teams and the business to ensure requirements are met
. Prepared project documentation such as business case, test plans, post-implementation follow-up plan,
business verification plan, scope, schedule, and cost estimates
. Reviewed and performed ad-hoc process audits to ensure requirements are met
. Performed data analysis and visualized data leveraging dashboards to inform data-driven decisions
February 2010 - June 2013
Education
Apr 2018 - Jan 2020
Ladoke Akintola University of Technology
Master's degree in Information Technology
Apr 2018 - Jan 2020
Axelos
Information Technology Infrastructure Library ITIL Foundation Certification
Apr 2018 - Jan 2020
University of Uyo
Bachelor of Science in Computer Science
Skills
- Coordinating
- Energetic
- Effective Communication
- Excellent Communicator
- Business Requirement
- Presentations
- Coordination
- Facilitating
- Competence
- Prioritize
- Agile methodologies and framework
- Communication Skills
Languages
- English — Fluent
Eniola Odugbesan
Project Coordinator
. Highly energetic professional with a passion for making a difference in IT Program Application Development
Management
. Vast experience in Business System Analysis across financial services, insurance, and Infotech sectors.
. Seasoned project management professional with 5+ experience in Project Management Office at various
capacities for Information Systems projects across the financial and telecommunication sectors
. Seasoned technological and functional professional with expertise in improving business processes.
. Skilled at defining test cases, analyzing bugs, and galvanizing team members to proactively fix errors, whilst
surpassing user acceptance testing (UAT) qualification requirements
. Excellent communicator with proven skills at interacting with multiple stakeholders at levels.
. Extensive experience in developing use cases, creating screen mock-ups, conducting Gap Analysis, and
creating Business process flow diagrams using Gliffy, MS Visio, and Lucid chart
. Experienced in facilitating Joint Application Design Sessions with Business Groups, SMEs, and other
stakeholders to limit the change process and develop the design
. Versed in conducting SWOT Analysis investigations, Cost-benefit Analysis and Risk Analysis.
. Proven competence in delivering projects across all phases of the Software Development Life Cycle
. Expert in Agile and waterfall project management methodologies to manage large project teams and known
for high-quality deliverables that meet or exceed timeline and budgetary targets
. Experienced in using some project management tools, such as Microsoft Project, Microsoft Planner, Asana, and
Jira
. Good understanding of project process and ability to analyze business problems and identify solutions
Winnipeg, MB, Canada
Work Experience
Project Coordinator • Shaw Cable Systems Limited
The core of my function involved providing strategic analysis support through data build-up and deducing business recommendations while coordinating project activities for successful delivery.
. Ensures deliverables and feedback needed by business owners and stakeholders are provided promptly to
ensure the overall delivery of tasks on-time
. Maintain project documents repository to ensure that project deliverables are readily accessible to the project team
. Assist the program manager in the administration, schedule creation and maintenance, and coordination of
project activities
. Supports the Program Manager in the preparation and monitoring of the project budget
. Works closely with process owners and stakeholders to understand project scope and timelines
. Implement and communicate strategies for gathering, reviewing, and analyzing results and action plans
. Assess meeting requirements in advance and plan appropriately by issuing meeting invitations, distributing
meeting agenda and meeting minutes
. Facilitated meetings with key leaders and collaborated with project teams to ensure timely decision-making
and effective communication between project stakeholders at all levels
. Develops implementation plan and schedule for all the projects within the OPS BI program
. Provides detailed project status updates to process owners and other stakeholders
.
.
. Communicates plans, actions, risks, and issues with key stakeholders
Organizes low-level information to a general understanding and decompose high-level information into details
Manages and builds relationships with multiple teams across the Business
June 2020 - Present
Technical Support Representative • Shaw Cable Systems Limited
. Identified customer's needs, clarified information and provided solutions to improve customer experience
. Supported and Troubleshoot internet network, cable, and digital phones
. Created process documentation, workflows, and presentations to visually demonstrate solutions
. Communicated process impacts stakeholders by ensuring they understand process outcomes.
. Identified malfunctioning of data and Internet network elements for overall efficiency and trouble spots using
various tools
. Updated customer's with their existing trouble tickets via email or telephone and published procedures as it
pertains to ticket severity
Achievements
✓ Identified data issues and Internet network elements trouble spots to improve network efficiency
✓ 100% ticket creation whilst following up with a prompt resolution and issue log action closure
October 2019 - May 2020
Senior Business System Analyst • Inlaks Limited
. Led and facilitated the business requirements gathering process from end to end across the organization
using interviews, document analysis, workshops, surveys to IT delivery partners
. Translated business requirements into functional specifications and mapped system functionalities to the
business need to ensure an efficient quality system.
. Developed business cases, cost-benefit analysis, and presented alternative solutions to business clients to
facilitate informed business decisions leveraging agile or waterfall methodology
. Facilitated the implementation of new processes through training and demo sessions for users.
. Participated in the creation of test scripts, test cases, test plans, and performed functional and user
acceptance testing to support the transition to production
. Participated in the analysis and conceptual design of solutions with the developers, solution architects, and
third-party interface providers to achieve the organization's corporate objectives.
. Performed gap analysis between as-is and to be scenarios, made recommendations for improvements
and implemented the solution to achieve the future state while managing change
. Created specifications, business cases, flow charts, process flow models using UML, activity, and sequence
diagrams to provide direction to project team members
. Worked closely with stakeholders and followed agile methodology for acceptance criteria based on user
stories associated with each sprint to deliver according to the release plan
. Facilitated walkthrough sessions, focus groups, and JAD sessions with stakeholders to clarify and prioritize
requirements whilst supporting the team throughout all phases of the project life-cycle
Achievements
✓ Delivered projects on time, in full, and within the constraints of time, scope, quality, and cost
✓ Achieved zero rollbacks of tested solutions with first-pass user acceptance tests 95% of the time
June 2016 - July 2019
Project Manager • Inlaks Limited
My core function was to ensure that project management methodologies and standards were used appropriately in the various projects executed and ensure projects adhere to frameworks and all documentation are maintained efficiently for each project.
. Facilitated project work breakdown sessions with stakeholders, and create estimates for budgets, schedules,
and costs.
. Managed business requirements and, developed business case documentation for project executions.
. Managed business requirements and, developed business case documentation for project executions.
. Lead post-implementation reviews on closed projects and capture and record lessons learned during each phase
of the project life cycle.
. Worked with the process owners and other stakeholders to ensure timely completion of key business tasks
. Collaborated with different stakeholders to identify risks, analyze, create an action plan and recommend
mitigation strategies and contingency plan
June 2013 - May 2016
Business Analyst • Inlaks Limited
. Elicited requirements from stakeholders using various elicitation techniques such as interviews, requirement
workshops, business process analysis, document analysis, and research
. Translated the business requirements into various functional documentation, use cases, interface mock-ups,
flowcharts, and other process flows
. Worked with business users to define the business case, business requirement specifications, documented
requirements and transformed them into functional and technical requirement specifications, modeling
business process flows using UML, activity, and sequence diagrams
. Prepared test scripts and performed functional and user acceptance testing
. Collaborated with Subject Matter Experts SME in other fully understand the business needs, analyze
current state process, and identify process improvement opportunities
. Worked as a liaison between technical teams and the business to ensure requirements are met
. Prepared project documentation such as business case, test plans, post-implementation follow-up plan,
business verification plan, scope, schedule, and cost estimates
. Reviewed and performed ad-hoc process audits to ensure requirements are met
. Performed data analysis and visualized data leveraging dashboards to inform data-driven decisions
February 2010 - June 2013
Education
Apr 2018 - Jan 2020
Ladoke Akintola University of Technology
Master's degree in Information Technology
Apr 2018 - Jan 2020
Axelos
Information Technology Infrastructure Library ITIL Foundation Certification
Apr 2018 - Jan 2020
University of Uyo
Bachelor of Science in Computer Science
Skills
- Coordinating
- Energetic
- Effective Communication
- Excellent Communicator
- Business Requirement
- Presentations
- Coordination
- Facilitating
- Competence
- Prioritize
- Agile methodologies and framework
- Communication Skills
Languages
- English — Fluent