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4-6 years
6-10 years
10-15 years
More than 15 years
Customer Engineer @iKala 愛卡拉互動媒體股份有限公司2022 ~ Present
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Within two months
in Taiwan and it was released in September•Performed analysis and in-depth reviews of virtual assistants to improve product and troubleshooting. •This AI solution deals with 250/day on average and around 1200/day customers for the peak season by 5 virtual assistants behind the customer service department, which could make at least NTD 1.5 million per month and reduce 20% customer complaints. •Worked with the management team to do market research, identify customer demand, product/solution landing, and finish 5 POC. •Responsible for ELK stack, back-end system, and pre
Employed
Full-time
4-6 years
國立中央大學
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認知與神經科學所
Independent Trip Leader @VBT Bicycling Vacations 2010 ~ 2015
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Customer Service
More than one year
the best vacation of their lives and I put customer needs ahead of my own at all times. I had to have exceptional people skills and social leadership to bring guests of diverse backgrounds together. I would organize group presentations on various topics (safety, cycling skills, foreign language, daily routes etc) and would offer language translation assistance where applicable, and represent VBT in a professional manner. Leader Qualifications I like engaging with people and share my knowledge and discoveries. The fact I am fluent in English and Italian and am familiar with customer service expectations helps
Employed
Full-time / Remote Only
6-10 years
A.C.E school of tomorrow
Full stack developer @Sagitec Solutions LLC2019 ~ 2021
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More than one year
Full-time / Interested in working remotely
4-6 years
University Tunis Carthage
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