Naturint., NLP Scientist/Sr. Software Engineer, June/2018 – Present
•Introduced and optimized the NLU model for our virtual assistant.
•Responsible for content design, NLU model, data analysis, and UX optimization.
•Executed NTD 20 million AI solution, which is the first virtual assistant by ChatBot in the aviation industry in Taiwan and it was released in September 2019.
•Performed analysis and in-depth reviews of virtual assistants to improve product and troubleshooting.
•This AI solution deals with 250/day on average and around 1200/day customers for the peak season by 5 virtual assistants behind the customer service department, which could make at least NTD 1.5 million per month and reduce 20% customer complaints.
•Worked with the management team to do market research, identify customer demand, product/solution landing, and finish 5 POC.
•Responsible for ELK stack, back-end system, and pre-alert system for the new product.
•Drove analysis data and visualize it for the dashboard and backstage management system for insight and impact.