copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. Created engaging marketing content, ads, and videos to

Aken Java Senior Backend Engineer Changhua County, [email protected] I am a person who takes responsibility and works efficiently. Friendly and sociable, with excellent interpersonal skills. When working independently, I maintain high standards for progress and product quality. In teamwork settings, I excel at communicating effectively and problem-solving with colleagues in business-related collaborations. I am proactive and patient in providing assistance to the team, ensuring the completion of mission objectives. Establishing effective channels of cooperation and communication is my consistent approach. I look forward to continuing to contribute my

Nguyen Quan Software Specialist at Elekta Hanoi, Công Hòa Xã Hội Chủ Nghĩa Việt Nam Experience with MS Windows OS as administrator Great experience with Microsoft system internal tools like Office 365 admin, SQL, Azure, support customer and agent of Microsoft. Basic knowledge about Linux. Experience in Support Treatment system (Mosaiq, Monaco...). Experience support end user, Ability of working in team or individually Friendly, keen on sport, music, and travel Looking for a higher duty and more challenging position. Kinh nghiệm làm việc Software Specialist • Elekta thángPresent - Customer Medical support - Troubleshooting software medical

Upgraded the React Native version of TTWallet from 0.65 to 0.69, successfully completing the upgrades for both iOS and Android platforms to comply with the latest Google Android SDK policies. TTMining | A one-stop DeFi platform where you can earn TT and stablecoin Rapidly constructed a user-friendly DeFi DApp using React.js, Redux, and Material-UI, allowing users to effortlessly generate TT and stablecoin interest by placing assets on TTWallet. Collaborated with product manager and designer to construct a Bounty Hunter and friend referral system, resulting in TTMining's ...

@yahoo.comSkills React.js Next.js Typescript Tailwind CSS Redux Azure Active Directory Git Styled Component Javascript Advanced CSS HTML5 SASS Work Experience DecemberDecember 2023 Senior Frontend Developer DAYA Soft GmbH Implemented large-scale B2B and public websites with interactive dashboards, real-time data, and user-friendly platforms that simply track progress. Using Next.js with styled-component, I improved SEO, generating 20% more organic traffic, and implementing custom SVG animations to boost engagement. • Developed and efficient and scalable front-end architecture and design patterns to meet the company's business goals and

at the beginning of each tour to explain safety procedures and rules. Customer Service & Catering Director • Chick-fil-A-Franchise NovemberJanuary 2023 Managed inbound and outbound calls to customers regarding catering orders. Developed maintenance and cleaning protocols for two restaurants. Recruited, hired, and trained staff for customer-friendly facing roles. Increased customer usage of the company app through email campaigns General Manager • J.P. Licks Homemade Ice Cream Cafe JanuarySeptember 2018 Directed staff in daily work assignments to maximize productivity. Consistently maintained high levels of cleanliness, organization, sanitation, and storage of food and

speed and efficiency. ◆Developed sophisticated data visualization tools to distill complex datasets into actionable insights, aiding strategic decision-making. The University of Tokyo, Foreign Researcher (OctSep◆Pioneered a neural network-based approach for cell image classification and data visualization, enhancing lab capabilities in biological research. ◆Designed a user-friendly GUI for neural network model training, democratizing access to advanced computational tools for non-programmers. Education National Chiao-Tung University, Ph.D. - Photonics, 2015 ~ 2020 Development of Intelligent Wearable Near Infrared Spectroscopy National Chiao-Tung University, Bachelor - Photonics, 2011 ~ 2015 Main Publications Virtual-freezing fluorescence imaging