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Definition of Reputation Credits
Okoro Chukwuemeka Femi
Retail coordinator
An enthusiastic retail coordinator with 8 years of retail experience, skilled in customer service, performance management, designed and implemented SOP used in the retail business to track and reduce stock loss and accoumtability of stock in trade, E2E setup of 7 retail depots within 4 weeks and was awarded a high performance program scholarship for building and coordinating the retail team.
Lagos, Nigeria
Work Experience
Retail coordinator • M-kopa
Maintain good customer experience.
Retail management/operations.
Coordinate and plan demand using stock management tools.
Track performance of the retail business.
Develop retail strategies that support business objectives.
Developed SOPs that mitigate loss of SKUs in retail and trade.
Coordinating 15 retail outlets, leading a team 18 members.
Hire, mentor and train 18+ retail team member
February 2022 - Present
Field sales logistic coordinator • M-kopa
The use of IT systems to manage stock levels and delivery times.
The use of associated information systems to coordinate and control the demand cycle.
Evaluate performance and quality and to plan
improvements.
Schedule retail distribution of products from warehouse to various retail outlets.
Procurement functions and vendor management.
Drive retail expansion.
Track/manage various warehouse /shop inventory
Improving phone allocation process across sales team
Training on good allocation process.
Creating synergy around teams.
Was awarded with the high performance program scholarship for designing strategies and coordinating retail according to business objectives and also setting up 7 new retail depots E2E within 4 weeks.
December 2019 - February 2022
Business Development Executive • Contec Global Limited
. Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales
strategies
. Building business relationships with current and potential agents
. Understanding agent needs and offering solutions and support; answering potential agent questions and follow-up call questions.
. Creating informative presentations; presenting and delivering information to potential agents at agent meetings.
. Creating and maintaining a list/database of current agents, maintaining a database.
. Cold calling; making multiple outbound calls to potential agents; closing potential agents.
. Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual set goals.
. Collaborating with management on goals, planning, and forecasting
maintaining short - and long-term business development plans
September 2019 - December 2019
Digital product sales executive • FirstBank
. Product manager
. Agent Banking and Financial Inclusion Service
. Site viable agent
. Manage existing and new agent of product
. Manage agent network
. Site viable location
. Brand ambassador for First Bank
. Responsible for building on agent, customer and revenue growth targets through effective development of a distribution network.
. Spending significant time in the field motivating the agents, and driving both to exceed set targets.
. Have strong ability to influence and work collaboratively with teams.
. Have demonstrated a clear track record in channel recruiting mobile money agents.
. Have demonstrated skills in driving volumes through a channel, relationship building, monitoring and evaluating results to devise strategies.
. Grow the customer touch point network into the largest multi-channel
network.
. Actively listen to agent challenges and provide a strategic fit to any of our products or solutions
. Managing the process for new prospects, from initial contact through to closure.
. Provide E-payment solutions
April 2018 - August 2019
Manager • climax hotels
responsible for managing employees, recruitment, planning, marketing,
coordinating and administering hotel services such as catering and
accommodation facilities.
December 2013 - December 2016
Business development consultant • OOTS laundry
Responisible for building and maintaining customer base.
Develop strategies to enable business growth
January 2011 - December 2013
Education
2021 - 2021
Coursera
Supply Chain Management Specialization,Introduction to Scrum Master Training ,Scrum Master Certification: Scaling Agile and the Teams-of-Teams ,Combining Scrum with Other Agile Methodologies
2020 - 2020
Alison
Inventory Management Operations
2007 - 2011
Obafemi Awolowo University
Microbiology
Skills
- Relationship Building
- Collaborating
- Forecasting
- Critical Thinking
- Troubleshooting
- Problem Solving
- Leadership
- Communication
- POS skills
- Performance Management
- Customer Service
- Time Management
Languages
- English — Fluent
- Yoruba — Intermediate
- Igbo — Intermediate
Okoro Chukwuemeka Femi
Retail coordinator
An enthusiastic retail coordinator with 8 years of retail experience, skilled in customer service, performance management, designed and implemented SOP used in the retail business to track and reduce stock loss and accoumtability of stock in trade, E2E setup of 7 retail depots within 4 weeks and was awarded a high performance program scholarship for building and coordinating the retail team.
Lagos, Nigeria
Work Experience
Retail coordinator • M-kopa
Maintain good customer experience.
Retail management/operations.
Coordinate and plan demand using stock management tools.
Track performance of the retail business.
Develop retail strategies that support business objectives.
Developed SOPs that mitigate loss of SKUs in retail and trade.
Coordinating 15 retail outlets, leading a team 18 members.
Hire, mentor and train 18+ retail team member
February 2022 - Present
Field sales logistic coordinator • M-kopa
The use of IT systems to manage stock levels and delivery times.
The use of associated information systems to coordinate and control the demand cycle.
Evaluate performance and quality and to plan
improvements.
Schedule retail distribution of products from warehouse to various retail outlets.
Procurement functions and vendor management.
Drive retail expansion.
Track/manage various warehouse /shop inventory
Improving phone allocation process across sales team
Training on good allocation process.
Creating synergy around teams.
Was awarded with the high performance program scholarship for designing strategies and coordinating retail according to business objectives and also setting up 7 new retail depots E2E within 4 weeks.
December 2019 - February 2022
Business Development Executive • Contec Global Limited
. Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales
strategies
. Building business relationships with current and potential agents
. Understanding agent needs and offering solutions and support; answering potential agent questions and follow-up call questions.
. Creating informative presentations; presenting and delivering information to potential agents at agent meetings.
. Creating and maintaining a list/database of current agents, maintaining a database.
. Cold calling; making multiple outbound calls to potential agents; closing potential agents.
. Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual set goals.
. Collaborating with management on goals, planning, and forecasting
maintaining short - and long-term business development plans
September 2019 - December 2019
Digital product sales executive • FirstBank
. Product manager
. Agent Banking and Financial Inclusion Service
. Site viable agent
. Manage existing and new agent of product
. Manage agent network
. Site viable location
. Brand ambassador for First Bank
. Responsible for building on agent, customer and revenue growth targets through effective development of a distribution network.
. Spending significant time in the field motivating the agents, and driving both to exceed set targets.
. Have strong ability to influence and work collaboratively with teams.
. Have demonstrated a clear track record in channel recruiting mobile money agents.
. Have demonstrated skills in driving volumes through a channel, relationship building, monitoring and evaluating results to devise strategies.
. Grow the customer touch point network into the largest multi-channel
network.
. Actively listen to agent challenges and provide a strategic fit to any of our products or solutions
. Managing the process for new prospects, from initial contact through to closure.
. Provide E-payment solutions
April 2018 - August 2019
Manager • climax hotels
responsible for managing employees, recruitment, planning, marketing,
coordinating and administering hotel services such as catering and
accommodation facilities.
December 2013 - December 2016
Business development consultant • OOTS laundry
Responisible for building and maintaining customer base.
Develop strategies to enable business growth
January 2011 - December 2013
Education
2021 - 2021
Coursera
Supply Chain Management Specialization,Introduction to Scrum Master Training ,Scrum Master Certification: Scaling Agile and the Teams-of-Teams ,Combining Scrum with Other Agile Methodologies
2020 - 2020
Alison
Inventory Management Operations
2007 - 2011
Obafemi Awolowo University
Microbiology
Skills
- Relationship Building
- Collaborating
- Forecasting
- Critical Thinking
- Troubleshooting
- Problem Solving
- Leadership
- Communication
- POS skills
- Performance Management
- Customer Service
- Time Management
Languages
- English — Fluent
- Yoruba — Intermediate
- Igbo — Intermediate