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Definition of Reputation Credits
Had Jemilin
As a seasoned Player Support, I possess expertise in facilitating effective communication between users and partners, while also adeptly managing trend interactions. In recognition of my capabilities, I have been entrusted with the responsibility of processing business leads and overseeing social media activities for online interplay.
Cyberjaya Had Jemilin | [email protected] | 019 - 2049725
Work Experience
Player Support | Business Lead Processor • Xsolla
April 2022 - Present
Addressing player inquiries and resolving issues, assuming supplementary duties in business lead management and social media oversight, diligently monitoring online interactions to foster a positive and dynamic online presence aligned with company values, and contributing to product developments, including Metaverse and Story3, showcase versatility and commitment to diverse projects.
Game Ambassador • Teleperformance Global Learning & Development
April 2021 - March 2022
Demonstrated a comprehensive understanding of Supercell's product portfolio, including various features and policies, adeptly assisted users by providing tailored solutions, actively collaborated with cross-functional teams, including developers and quality assurance personnel, and identified and resolved persistent technical issues to enhance the overall gaming experience.
Customer Service Representative • Webhelp
June 2020 - April 2021
Assisted sellers and buyers in resolving dispute cases, checked buyer/seller order statuses, and provided appropriate advice, and collaborated with the L3 team to address internal checking and troubleshooting issues.
Partner Support Representative • Concentrix
January 2019 - June 2020
As the initial contact for sellers on the Lazada platform, I addressed tickets submitted by sellers, providing accurate resolutions through emails and calls, and ensured timely completion of assigned tickets and cases within 48 hours or as per the SLA set by the Team Leader.
Service Crew • GOLDEN DONUTS SDN BHD
October 2016 - May 2018
Customer Representative Professional • SRG Asia Pacific Sdn Bhd
October 2017 - January 2018
Handled inbound calls for Maxis, providing assistance to customers on inquiries, ensuring First Call Resolution (FCR), documenting customers' complaints, promoting products, and following up on pending cases that has been escalated to backend team.
Skills
- Word
- Canva
- Google Drive
- PowerPoint
- zendesk
- Atlassian
- Salesforce
- Google Workspace
- Confluence
- JIRA
- Xspace
- Palantir
- Microsoft Office
- Excel
- ios
- Android
Languages
- Malay — Native
- English — Professional
- Brunei - Native
Education
Sekolah Menengah Kebangsaan Tansau
Trading
2011-2015
Lincoln University
Professional Certificate Pastry Production L2
2016-2017
Had Jemilin
As a seasoned Player Support, I possess expertise in facilitating effective communication between users and partners, while also adeptly managing trend interactions. In recognition of my capabilities, I have been entrusted with the responsibility of processing business leads and overseeing social media activities for online interplay.
Cyberjaya Had Jemilin | [email protected] | 019 - 2049725
Work Experience
Player Support | Business Lead Processor • Xsolla
April 2022 - Present
Addressing player inquiries and resolving issues, assuming supplementary duties in business lead management and social media oversight, diligently monitoring online interactions to foster a positive and dynamic online presence aligned with company values, and contributing to product developments, including Metaverse and Story3, showcase versatility and commitment to diverse projects.
Game Ambassador • Teleperformance Global Learning & Development
April 2021 - March 2022
Demonstrated a comprehensive understanding of Supercell's product portfolio, including various features and policies, adeptly assisted users by providing tailored solutions, actively collaborated with cross-functional teams, including developers and quality assurance personnel, and identified and resolved persistent technical issues to enhance the overall gaming experience.
Customer Service Representative • Webhelp
June 2020 - April 2021
Assisted sellers and buyers in resolving dispute cases, checked buyer/seller order statuses, and provided appropriate advice, and collaborated with the L3 team to address internal checking and troubleshooting issues.
Partner Support Representative • Concentrix
January 2019 - June 2020
As the initial contact for sellers on the Lazada platform, I addressed tickets submitted by sellers, providing accurate resolutions through emails and calls, and ensured timely completion of assigned tickets and cases within 48 hours or as per the SLA set by the Team Leader.
Service Crew • GOLDEN DONUTS SDN BHD
October 2016 - May 2018
Customer Representative Professional • SRG Asia Pacific Sdn Bhd
October 2017 - January 2018
Handled inbound calls for Maxis, providing assistance to customers on inquiries, ensuring First Call Resolution (FCR), documenting customers' complaints, promoting products, and following up on pending cases that has been escalated to backend team.
Skills
- Word
- Canva
- Google Drive
- PowerPoint
- zendesk
- Atlassian
- Salesforce
- Google Workspace
- Confluence
- JIRA
- Xspace
- Palantir
- Microsoft Office
- Excel
- ios
- Android
Languages
- Malay — Native
- English — Professional
- Brunei - Native
Education
Sekolah Menengah Kebangsaan Tansau
Trading
2011-2015
Lincoln University
Professional Certificate Pastry Production L2
2016-2017