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4-6 years
6-10 years
10-15 years
More than 15 years
Past
Customer Service Manager @Asus 華碩電腦股份有限公司2022 ~ 2023
・
Software Project / Product Management
Within one month
Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM, a customer data management platform, as a Product Manager, and collaborated with four engineers and the customer service
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Chihlee Institute of Technology
・
International Business/Trade/Commerce
Past
Design Lead @1TM2020 ~ Present
・
Product Designer (UI/UX)
Within one month
Assisted the team in conducting user research and analysis to gather insights and provide feedback necessary for design decisions. Established and optimized workflows to ensure smooth operations for four to six ongoing projects simultaneously. Established a team culture characterized by transparency, an open-minded approach, a focus on critical thinking, and the cultivation of a collaborative ethos among all its members. Collaborated closely with cross-functional team members, including product managers, developers, and stakeholders, contributing significantly to the development of solid product design strategies. Advocated for design concepts, expertly presenting and defending proposals in a timely
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Shih Chien University
・
媒體傳達設計學系
Past
Product Manager @Neousys Technology 宸曜科技2018 ~ 2023
・
後端工程師
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
國立台灣大學（National Taiwan University）
・
Electrical Engineering 電機工程學系
Graphic Designer @Freelance Graphic Designer2024 ~ Present
・
Graphic Designer/Illustrator
Within one month
Marco Regusta Pontianak, Indonesia || [email protected] A graphic designer and illustrator with a deep-rooted passion for graphic design and illustration. I always strive to blend creativity and innovation to create impactful works. My goal-oriented mindset and keen eye for detail ensure the delivery of optimal results in all my pursuits. I have strong interest in producing high-quality social media visuals, branding, product and apparel design, marketing, and anything else related to graphic design and illustration. Now I am seeking a remote job opportunity and have a strong interest in the
Employed
・
Open to opportunities
Full-time / Remote Only
4-6 years
Politeknik Keuangan Negara STAN
・
TaxationSoftware Engineer @Aqila Digital Teknologi2023 ~ Present
・
Software engineer
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
Institut Teknologi Bandung
・
elektroApple Magic KB NPI Electronic Supplier Quality Engineer Lead @HON HAI Technology Group2022 ~ Present
・
Section Manager
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Nation Sun Yat-sen University (NSYSU)
・
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Definition of Reputation Credits
Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Customer Service / Support, Digital Marketer, Growth Hacker
Fields of Employment
Information Services
Work experience
6-10 years work experience (4-6 years relevant)
Management
Skills
Languages
English
・
Fluent
Job search preferences
Positions
行銷企劃專員
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Educations
School
National Kaohsiung First University of Science and Technology
Major
Applied English
Pan Ping-Han
Experienced in SaaS company for 9 years, specializing in global customer service & digital marketing.
Skilled in communication, coordination, and executing integrated strategies.
Capable of both collaborative teamwork and efficient independent work.
Taipei City, Taiwan +886912835704 [email protected]
WORK EXPERIENCE
Senior Marketing Specialist
ASUS Cloud Corporation Mar 2017 - May 2023
- Integrated and utilized various marketing channels, including EDM, official website, social media, and cross-industry collaborations, for content marketing, achieving a breakthrough in the annual target attainment rate by exceeding 110%.
- Managed the company's official website and its content, collaborated with advertisers on advertising strategies, analyzed data effectiveness, adjusted and improved marketing strategies, and achieved an overall advertising ROAS rate exceeding 120%.
- Collaborated with the design team to discuss EDM layouts, with multiple successful experiences in design, and process optimization, effectively increasing email conversion rates (open rate from 10% to 25%; click-through rate from 0.5% to 1%).
Senior Customer Support Specialist
ASUS Cloud Corporation Mar 2013 - Mar 2017
- Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating in 2015-2017.
- Monitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services.
- Provided mentorship to new customer support specialists, ensuring they understood job requirements, developed essential skills, and worked effectively as a team. Successfully trained four new staff members to date.
EDUCATION
National Kaohsiung University of Science and Technology
Master in Applied English, Jan 2012
HARD SKILLS
- Data-Driven Marketing
- Project Management
- Digital Marketing
- Segmentation
- A/B Testing and Optimization
SOFT SKILLS
- Teamwork
- Time management
- Attention to details
- Handling pressure
- Creativity
Pan Ping-Han
Experienced in SaaS company for 9 years, specializing in global customer service & digital marketing.
Skilled in communication, coordination, and executing integrated strategies.
Capable of both collaborative teamwork and efficient independent work.
Taipei City, Taiwan +886912835704 [email protected]
WORK EXPERIENCE
Senior Marketing Specialist
ASUS Cloud Corporation Mar 2017 - May 2023
- Integrated and utilized various marketing channels, including EDM, official website, social media, and cross-industry collaborations, for content marketing, achieving a breakthrough in the annual target attainment rate by exceeding 110%.
- Managed the company's official website and its content, collaborated with advertisers on advertising strategies, analyzed data effectiveness, adjusted and improved marketing strategies, and achieved an overall advertising ROAS rate exceeding 120%.
- Collaborated with the design team to discuss EDM layouts, with multiple successful experiences in design, and process optimization, effectively increasing email conversion rates (open rate from 10% to 25%; click-through rate from 0.5% to 1%).
Senior Customer Support Specialist
ASUS Cloud Corporation Mar 2013 - Mar 2017
- Managed a team of three customer support specialists, guiding them in resolving customer issues and complaints. Employed effective and strategic communication to understand customer needs, resulting in 74% customer satisfaction rating in 2015-2017.
- Monitored and analyzed user feedback on Google Play, Apple Store, and ASUS Cloud's official forum daily. Presented detailed analysis in weekly meetings with senior management, product, and marketing departments to enhance the user-friendliness of company products and services.
- Provided mentorship to new customer support specialists, ensuring they understood job requirements, developed essential skills, and worked effectively as a team. Successfully trained four new staff members to date.
EDUCATION
National Kaohsiung University of Science and Technology
Master in Applied English, Jan 2012
HARD SKILLS
- Data-Driven Marketing
- Project Management
- Digital Marketing
- Segmentation
- A/B Testing and Optimization
SOFT SKILLS
- Teamwork
- Time management
- Attention to details
- Handling pressure
- Creativity