Paying close attention to details and viewing projects from a different perspective. I excel in cross-function communication, establishing and optimizing processes. Through system implementation, I enable individuals to perform their work more effectively.
Taipei City, Taiwan
一月 2022 - Present
Project Management
Customer Service:
Acted as a second-line manager, providing effective guidance, improving customer satisfaction.
Enhanced customer service processes, improving response efficiency by 40%.
Implemented Chatbot, reducing weekend case volume by 60%.
七月 2021 - 一月 2022
Process Optimization
Streamlined work allocation, established SOPs, optimizing team collaboration, resulting in increased work efficiency and better organizational operations.
Data Analysis
Based on team needs, utilized data tools to establish Dashboards for tracking OKR indicators.
Provided data analysis reports for decision-making, enhancing decision quality through insights, aiding better understanding of customer needs and product performance
2013 - 2017
2008 - 2013
Paying close attention to details and viewing projects from a different perspective. I excel in cross-function communication, establishing and optimizing processes. Through system implementation, I enable individuals to perform their work more effectively.
Taipei City, Taiwan
一月 2022 - Present
Project Management
Customer Service:
Acted as a second-line manager, providing effective guidance, improving customer satisfaction.
Enhanced customer service processes, improving response efficiency by 40%.
Implemented Chatbot, reducing weekend case volume by 60%.
七月 2021 - 一月 2022
Process Optimization
Streamlined work allocation, established SOPs, optimizing team collaboration, resulting in increased work efficiency and better organizational operations.
Data Analysis
Based on team needs, utilized data tools to establish Dashboards for tracking OKR indicators.
Provided data analysis reports for decision-making, enhancing decision quality through insights, aiding better understanding of customer needs and product performance
2013 - 2017
2008 - 2013