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4-6 years
6-10 years
10-15 years
More than 15 years
SRE / DevOp engineer / Backend engineer
Within one month
念，並且研究讓兩個同樣 CIDR 的 VPC 能夠進行溝通。 - K8s 學習 K8s 的基本概念，學習使用 helm & kustomize。 嘗試實作基本 HPA & Autoscaling 功能（都在 EKS 上） - Secret/Configuration management 學習 consul 和 vault，嘗試自架 vault 及 consul，並且用 ExteralSecret 的 CRD 進行 secret 存取。 - Monitoring 學習監控工具 prometheus & grafana & ELK ＆ jaeger & OpenTelemetey 這部分很深奧，還缺乏熟練度跟
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Past
Federal Contractor/IT Support Specialist @STG INC2012 ~ 2023
・
IT Support Specialist
Within one month
arrays,utilizing fiber and backup systems using VERITAS Backup to insure system stability and reliability, to Top-Notch Industry leaders. •Assisted with troubleshooting complex problems related to product design or manufacturing issues. Education Financed 100% of college education via scholarship Northwood University Computer ScienceSkills ⦁ Hardware/Software Upgrades ⦁ Configuration Management ⦁ Cost Analysis ⦁ Information Protection ⦁ Systems Analysis ⦁ Technical Support ⦁ Data Recovery ⦁ Software Installation ⦁ Performance Testing ⦁ Customer Service ⦁ Application Support ⦁ Hardware Diagnostics ⦁ Account Management ⦁ Customer Success Management ⦁ Windows Operating Systems (Win10 and Win11) ⦁ Product Troubleshooting ⦁ Antivirus Software ⦁ Microsoft Outlook ⦁ Hardware and Peripherals ⦁ Technical Documents Comprehension ⦁ MS Office Proficiency ⦁ Technical Troubleshooting
Unemployed
・
Ready to interview
Full-time / Remote Only
More than 15 years
Northwood University
・
Computer Science
開發主管 @保密2020 ~ Present
・
後端工程師
Within one month
的應用軟體架構. 2009~2020 系統工程師, 進行系統/網路管理, 並配合開發人員進行架構規劃與建置佈署, 建立管理流程。 並以 Configuration Management Tools 進行架構管理, 發佈與驗收. Taiwan 技能 1. 軟體架構: 領域驅動設計, 整潔架構(Clean architecture), 事件架構. 2. 程式語言: Golang(主要
Employed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
國立彰化師範大學
・
工業教育學系
Software Engineer
Within one month
. System Management Linux DNS NFS Samba LDAP NAS VMware Server administration, Domain Management, System Virtualization Expertise in Linux system administration, including installation, configuration, monitoring, and troubleshooting. Capable of handling complex server environments. Experience in setting up and managing DNS, NFS, Samba, LDAP, and VMware servers. Network Management TCP/IP SNMP VLAN NAT Firewall Juniper Cisco Protocol Engineering, Network Monitoring, Device Configuration, Security Familiar with various communication protocols. Experience in implementing monitoring systems using tools such as LibreNMS, Nagios, etc. Familiarity with Juniper, and Cisco network device management. Served as a member of
Studying
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立暨南國際大學(National Chi Nan University)
・
Computer Science and Information Engineering
Offline
Offline
Consultant ll @EY2023 ~ Present
・
Consultant
Within two months
to troubleshoot and resolve complex issues related to ServiceNow Discovery implementation, ensuring seamless integration with existing systems and workflows. Streamlined on-premises operations by spearheading the discovery of network, Windows, Linux, firewall, and storage devices. Contributed to efficiency by creating SNMP OID classification records. Implemented a comprehensive Configuration Management Database (CMDB) health dashboard to monitor and analyze the status and performance of IT assets and configurations. Configured Health Inclusion rules for Required, Recommended, Staleness, Duplicate & Orphan to filter the CIs included in the dashboard. Worked on 3 C's in CMDB mean which are required
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Birla Institute of Technology and Science, Pilani
・
Computer ScienceSenior Engineer @軒昂有限公司 XUENN Pte Ltd.2020 ~ Present
・
資深網站全端工程師
Within six months
Full-time / Interested in working remotely
10-15 years
華梵大學
・
資訊管理
Senior Data Engineer @美光科技2021 ~ Present
・
Software Engineer / Backend Engineer / DevOps Engineer
Within six months
resulting in significant time and resource savings. Worked on data integration with Snowflake, enhancing the company's data warehousing capabilities. Skill Python Programming (5 years of experience) Data Warehousing (Snowflake) Hadoop Ecosystem (HBase, Hive) RESTful API Development (FastAPI) Container Technologies (Docker, docker-compose, Kubernetes) CI/CD Pipeline Development (Jenkins and Ansible) Google Cloud Platform (GCP): Cloud Build, Cloud Deploy, GKE, Cloud Function, Pub/Sub Serverless Service Integration Language Mandarin - Native English - Profient Education National Chiao Tung University Master of Science in Information Management SepSep 2017 National Central University Bachelor of Science in Information Management SepSep 2014
Employed
Full-time / Remote Only
4-6 years
National Chiao Tung University
・
資訊管理學系Employed
・
Not open to opportunities
Full-time / Interested in working remotely
10-15 years
Shih Chien University
・
Department of Information Technology and Management
Backend Engineer @CRADLE TECH2023 ~ Present
・
Software Engineer / Backend Engineer
Within two months
application delivery workflows for various products, integrating CICD Tool such as Jenkins, Spinnaker, Rancher, and Kubernetes to achieve continuous delivery and containerized deployment, enhancing system reliability and stability. Automated log collection using Elasticsearch, Logstash, and Kibana to analyze application logs for timely issue detection and resolution. Utilizing Apollo configuration center for configuration management and dynamic updates in distributed systems. Domain Management Platform A system developed based on Bind 9 DNS, integrating with multiple domain providers for tasks such as registering new domains, transferring domains, updating registration information, and managing domain settings (e.g., DNS configuration
Employed
・
Not open to opportunities
Full-time / Interested in working remotely
4-6 years
義守大學
・
資訊管理研究所Senior System architecture for APIs Management @Advantech2020 ~ Present
・
Developer Team Leader, Architect, FullStack Developer
Within one year
Employed
・
Not open to opportunities
Full-time / Interested in working remotely
6-10 years
National Chung Hsing University
・
Master's degree Applied EconomicsThe Most Lightweight and Effective Recruiting Plan
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Within two months
ServiceNow ITSM | CSA, CAD Certified | ITOM | HRSD | Custom Application | Agent Workspace
EY
・
2023 ~ Present
Professional Background
Current status
Employed
Job Search Progress
Open to opportunities
Professions
Software Engineer
Fields of Employment
Software, SaaS / Cloud Services
Work experience
4-6 years
Management
Skills
Languages
English
・
Fluent
Hindi
・
Fluent
Job search preferences
Positions
Consultant
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
Educations
School
Birla Institute of Technology and Science, Pilani
Major
Computer Science
Harshit Jamwal
5+ years of Service-now Developer experience in Service-now framework and Agile
software development with ITSM, HRSD, ITOM, process with strong knowledge of ITIL
framework and SDLC.
Work Experience
Consultant ll • Ernst & Young LLP
Project 1: Anheuser-Busch InBev
July 2013 - Jan 2024
Description:
- Implemented End-to-end ServiceNow Discovery to streamline IT infrastructure management and enhance operational efficiency.
- Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments.
- Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on-premises infrastructure.
- Experienced in analysing Discovery results to maintain accurate CMDB records.
- Collaborates closely with cross-functional teams to design and optimize Discovery processes, aligning with organisational goals and priorities.
- Adheres to best practices for on-premises and cloud-based IT asset management, incorporating compliance and security considerations into Discovery implementations.
- Demonstrated ability to troubleshoot and resolve complex issues related to ServiceNow Discovery implementation, ensuring seamless integration with existing systems and workflows.
- Streamlined on-premises operations by spearheading the discovery of network, Windows, Linux, firewall, and storage devices.
- Contributed to efficiency by creating SNMP OID classification records.
- Implemented a comprehensive Configuration Management Database (CMDB) health dashboard to monitor and analyze the status and performance of IT assets and configurations.
- Configured Health Inclusion rules for Required, Recommended, Staleness, Duplicate & Orphan to filter the CIs included in the dashboard.
- Worked on 3 C's in CMDB mean which are required to monitor the Health of CMDB data.
- Completeness - Used the recommended and required metrics to ensure that the Configuration Items (CIs) are populated with necessary data.
- Correctness - By checking the duplicates, orphans, and staleness metrics, made sure that the CMDB CIs are up-to-date and accurate with minimal to no duplicates.
- Compliance - Used the audit metrics to make CMDB CIs are configured as expected and meeting the desired state expectations.
Project 1: AstraZeneca
Feb 2024 - Present
Description:
- Worked on creating to End-to-end process flow of Vendor Onboarding.
- Work on creating Questionnaire Templates for the Vendor Contacts.
- Worked with Database views to create reports to be published on Dashboard.
Senior Software Engineer • Wipro
Project 1: Electronic Arts
July 2018 - June 2023
Description:
- Experience in all phases of Software Development Life Cycle SDLC, quality management systems and project life cycle processes on ServiceNow platform as both Developer and Administrator. Strong understanding of ITIL V3.
- Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale Service Now implementations.
- Experience in Installation and Configuration of ITSM in Service-Now. In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting and Integration.
- ServiceNow applications implemented: Incident, Problem, Change, third-party integrations
- Worked on rest messages to send output messages to the endpoint.
- Develop necessary development documentation as needed e.g. technical design, developer notes, etc. Performs core configuration tasks including system policies, business rules and client scripts.
- Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
- Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLAs, Reporting etc.
- Core Application Administration: Policies Interactions, Application Security, Events, Notifications, ACLS.
- Platform security: Knowledge of working with ACL scripts. Managing client scripts, UI policies, UI actions and Data policies.
- Moving data in and out of an instance using data sources, import sets and transform maps and also auto importing data into service now.
- Defining Service Level Agreements SLAs, notifications, and reports.
- Upgrades: Actively participated thrice in the Upgrade process and have strong knowledge.
- Scripting: Working knowledge of ServiceNow scripting(Intermediate) Leads the design, development, and maintenance of the ServiceNow HRSD platform to ensure that users are being supported in meeting their business needs.
- Working knowledge of HR Services, HR case management, Response Template Configuration, HR Assignment rules and HR Lookup rules.
- Experience in creating end-to-end HR Lifecycle events, Activity sets for NewHire Onboarding. Creating HR Mailboxes, and Mailbox exception rules for validation of the creation of cases.
- Creating HR User Criteria to access Record producers. End-to-end implementation of COE Security configuration rules.
- Experience in building Custom scoped applications single-handedly.
Certifications
Certified System Administrator
Certified Application Developer
Education
2019 - 2022
Birla Institute of Technology and Science, Pilani
Computer Science
2014 - 2017
Government College Dharamshala
Computer Science
Skills
- ITSM
- HRSD
- ITOM
- Custom Application Development
- VRM
Languages
- English — Fluent
- Hindi — Fluent
Harshit Jamwal
5+ years of Service-now Developer experience in Service-now framework and Agile
software development with ITSM, HRSD, ITOM, process with strong knowledge of ITIL
framework and SDLC.
Work Experience
Consultant ll • Ernst & Young LLP
Project 1: Anheuser-Busch InBev
July 2013 - Jan 2024
Description:
- Implemented End-to-end ServiceNow Discovery to streamline IT infrastructure management and enhance operational efficiency.
- Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments.
- Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on-premises infrastructure.
- Experienced in analysing Discovery results to maintain accurate CMDB records.
- Collaborates closely with cross-functional teams to design and optimize Discovery processes, aligning with organisational goals and priorities.
- Adheres to best practices for on-premises and cloud-based IT asset management, incorporating compliance and security considerations into Discovery implementations.
- Demonstrated ability to troubleshoot and resolve complex issues related to ServiceNow Discovery implementation, ensuring seamless integration with existing systems and workflows.
- Streamlined on-premises operations by spearheading the discovery of network, Windows, Linux, firewall, and storage devices.
- Contributed to efficiency by creating SNMP OID classification records.
- Implemented a comprehensive Configuration Management Database (CMDB) health dashboard to monitor and analyze the status and performance of IT assets and configurations.
- Configured Health Inclusion rules for Required, Recommended, Staleness, Duplicate & Orphan to filter the CIs included in the dashboard.
- Worked on 3 C's in CMDB mean which are required to monitor the Health of CMDB data.
- Completeness - Used the recommended and required metrics to ensure that the Configuration Items (CIs) are populated with necessary data.
- Correctness - By checking the duplicates, orphans, and staleness metrics, made sure that the CMDB CIs are up-to-date and accurate with minimal to no duplicates.
- Compliance - Used the audit metrics to make CMDB CIs are configured as expected and meeting the desired state expectations.
Project 1: AstraZeneca
Feb 2024 - Present
Description:
- Worked on creating to End-to-end process flow of Vendor Onboarding.
- Work on creating Questionnaire Templates for the Vendor Contacts.
- Worked with Database views to create reports to be published on Dashboard.
Senior Software Engineer • Wipro
Project 1: Electronic Arts
July 2018 - June 2023
Description:
- Experience in all phases of Software Development Life Cycle SDLC, quality management systems and project life cycle processes on ServiceNow platform as both Developer and Administrator. Strong understanding of ITIL V3.
- Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale Service Now implementations.
- Experience in Installation and Configuration of ITSM in Service-Now. In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting and Integration.
- ServiceNow applications implemented: Incident, Problem, Change, third-party integrations
- Worked on rest messages to send output messages to the endpoint.
- Develop necessary development documentation as needed e.g. technical design, developer notes, etc. Performs core configuration tasks including system policies, business rules and client scripts.
- Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
- Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLAs, Reporting etc.
- Core Application Administration: Policies Interactions, Application Security, Events, Notifications, ACLS.
- Platform security: Knowledge of working with ACL scripts. Managing client scripts, UI policies, UI actions and Data policies.
- Moving data in and out of an instance using data sources, import sets and transform maps and also auto importing data into service now.
- Defining Service Level Agreements SLAs, notifications, and reports.
- Upgrades: Actively participated thrice in the Upgrade process and have strong knowledge.
- Scripting: Working knowledge of ServiceNow scripting(Intermediate) Leads the design, development, and maintenance of the ServiceNow HRSD platform to ensure that users are being supported in meeting their business needs.
- Working knowledge of HR Services, HR case management, Response Template Configuration, HR Assignment rules and HR Lookup rules.
- Experience in creating end-to-end HR Lifecycle events, Activity sets for NewHire Onboarding. Creating HR Mailboxes, and Mailbox exception rules for validation of the creation of cases.
- Creating HR User Criteria to access Record producers. End-to-end implementation of COE Security configuration rules.
- Experience in building Custom scoped applications single-handedly.
Certifications
Certified System Administrator
Certified Application Developer
Education
2019 - 2022
Birla Institute of Technology and Science, Pilani
Computer Science
2014 - 2017
Government College Dharamshala
Computer Science
Skills
- ITSM
- HRSD
- ITOM
- Custom Application Development
- VRM
Languages
- English — Fluent
- Hindi — Fluent