April 2017 - September 2023

Database Administrator and Programming

PT A.W Faber-Castell Indonesia

1.Set up and controlled user profiles and access levels for each database segment to protect important data.
2.Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
3.Created and updated database designs and data models.
4.Created and implemented database designs and data models.
5.Built databases and table structures for desktop/web applications.
6.Worked with staff to develop and implement procedures to prevent data loss and system always on availability.
7.Modified databases to meet needs and goals determined during planning process.
8.Set up and controlled user access levels across databases to protect important data.
9.Developed query and processes for data integration and maintenance.
10.Developed and updated patches databases to handle customer data.
11.Conducted tests to identify issues and make necessary modifications.
12.Determined database structural requirements, working with business stakeholders to identify optimal database specifications.
13.Coordinated with project management on database development timelines.
14.Adhered to set schedules test databases for flaws and reduce downtime.
15.Designed and developed analytical data structures.
16.Utilized RDBMS tools and utilities to monitor, tune and optimize query performance.

March 2011 - July 2016

IT Section Head

LPKN (Lembaga Pengembangan dan Konsultasi Nasional)

1.Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
2.Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
3.Coordinated safety improvement activities and training to promote safety awareness.
4.Monitored achievement targets to meet company and customer demands.
5.Developed maintenance plan to maintain sufficient shift coverage.
6.Liaised with director to discuss adverse trends and identify and resolve production issues.
7.Oversaw projects, equipment and manpower needs to properly allocate resources and training.
8.Collaborated with all department to support projects, identify issues and implement improvement activities.
9.Liaised with accounting manager to formulate department and fixed asset budgets.
10.Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
11.Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
12.Negotiated price and service with customers and vendors to decrease expenses and increase profit.
13.Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
14.Interacted well with customers to build connections and nurture relationships.
15.Assisted in recruiting, hiring and training of team members.
16.Trained and guided team members to maintain high productivity and performance metrics.
17.Reported issues to higher management with great detail.
18.Implemented innovative programs to increase employee loyalty and reduce turnover.
19.Reduced operational risks while organizing data to forecast performance trends.
20.Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

May 2009 - April 2010

IT-Helpdesk

PT. Metro Batavia Air

1.Managed high levels of call flow and responded booked flight ticket issue technical support needs.
2.Assisted customers in identifying issues and explained solutions to restore service and functionality.
3.Used ticketing systems to manage and process support actions and requests.
4.Translated complex technical issues into digestible language for non-technical users.
5.Collaborated with supervisors to escalate and address customer inquiries or technical issues.
6.Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
7.Monitored systems in operation and quickly troubleshot errors.
8.Identified potential sales and cross-selling opportunities and informed supervisor.
9.Removed malware, ransomware, and other threats from laptops and desktop systems.
10.Diagnosed and troubleshot hardware, software and network issues.
11.Generated reports to track performance and analyze trends.
12.Responded to customer inquiries and provided technical assistance over phone and in person.