通需求，具有良好的溝通和團隊合作能力 產品或功能上線後，會定期追蹤使用者操作動向，並持續的優化改善 了解HTML、CSS、UI Guideline 利用易用性測試、使用者訪談來進一步探討使用者的操作習慣、需求及痛點 更多作品鏈結： 技能 UI Design Wed Design Moible Design Pattern library Design Guideline

Shawnia Mejia Porterville, Tulare, California, United States || [email protected] Para Educator/Teachers Aid Work Experience Cashier • Target NovemberDecember 2009 | Yuba City ca, Managing transactions with customers using cash registers Scanning goods and ensuring pricing is accurate Collecting payments whether in cash or credit Issue receipts, refunds, change or tickets Redeem stamps and coupons Cross-sell products and introduce new ones Resolve customer complaints, guide them and provide relevant information Greet customers when entering or leaving the store PARA EDUCATOR/SUBSTITUITE TEACHER Febuary 2006-November 2007 January 2016-October 2018 Helped teachers prepare lesson plans and

. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. Created engaging marketing content, ads

s thesis published: "Design of Cloud-based Digit Recognition using Partially Connected Neural Networks." Work Experience Senior Frontend Engineer ⽐房科技 | 2022/Q/Q1 Participated in the creation of a digital platform product for real estate, encompassing architectural planning, development, and the establishment of design guidelines. Tech Stack: Vue3, Pinia, Vuex, Cypress, Typescript, Google analytics, Google Tag Management, Chrome Extention, Leaflet Map Senior Backend Engineer AD POST | 2021/Q/Q2 Development of a new product using Laravel and AWS-related frameworks and technologies. Developed new features while simultaneously evaluating the benefits

計師 三貝德數位文創股份有限公司 • 八月八月 2019 教育雲端平台設計 1.與PM合作建立線上教育雲端平台設計一套 Design System & Guideline，保持設計元件的統一及可重複使用性。 2.與各科編輯合作製作線下輸出講義、廣宣設計和插畫設計，滿足不同科目的

. Handle about SPBL, PEMENUHAN LARTAS, BUKA SEGEL, RE-EXPORT, RESTITUSI, BDN, BUKA POS BC1.1, and OTHER Staff CS • BANK MEGA OktSept 2018 Answer customer calls and provide accurate and satisfactory answers to consumer questions and concerns. Offer help and support to consumers who submit complaints or problems. Guide consumers in accessing or carrying out problem solving stages Staff PV • PT Valdo INC JulJun 2014 Verify data on customers who apply for credit to the bank and assist analysts in providing credit approval. check the correctness of data provided by customers and...

容討論、規劃，相關視覺風格定位。 ．設計產出：Logo、名片、金融卡面，Sales Kit、Banner、DM等。 ．外部溝通：與日本團隊和專案團隊共同協作產品 Design Guideline。 ．使用者研究：競品分析、使用情境、用戶TA等研究。 UI/UX Designer • 網鈺數位科技有限公司（卡提諾） 2017//11 「卡提諾論壇」公司旗下