CakeResume
CakeResume Logo
Log In
Sign Up
Build your Network
My Network
Access your personal network connections and manage your contacts.
CakeResume Meet
Expand your professional network by meeting and connecting with other users.
Community
Engage with other users through discussions, forums, and networking events.
Log In
Sign Up

CakeResume Talent Search

Advanced filters
On
Ready to interview
Taiwan
Netherlands
Taipei City, Taiwan
Utrecht, Netherlands
台北市, 台灣
台灣
Customer Service
Marketing / Advertising
Sales
Advertising / Marketing / Agency
Culture / Media / Entertainment
Health / Social / Environment
Public administration
Tech
Less than 1 year
1-2 years
2-4 years
4-6 years
6-10 years
10-15 years
More than 15 years
AI Smart Matching
On
Chang Gung University
Rijksuniversiteit Groningen
University of Groningen
University of Taipei
台北市立大學
臺北市立大學
長庚大學
Taiwan
Netherlands
Utrecht, Netherlands
台灣
Full-time
Google Drive
PowerPoint
Word
Branding & Identity Marketing
Chinese (native)
Communication
Communication & relationship-building skills. Listen attentively
Communications Management
Content Marketing
Content Writing
Yes
1-5 people
5-10 people
Within one month
More than one year
Account Manager
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Master of Business Administration (MBA)
Master’s Degree
Master
2019
2013
2007
Current company
Off
Select all
AIPTEK International
AIPTEK International-Consumer electronics manufacturer with office in USA, Germany China and Taiwan
Anheart Inc.
Asian News
Freelance
IVY Moda Group | Hanoi, Vietnam
Inteplast Group | Texas, the United States
Kaoxing Co., Ltd. | Taipei, Taiwan
Ninestar Image (Holland) B.V.
Samen Chinees
Interested in working remotely
Part-time freelancer
Chinese - Professional
English - Intermediate
English
Chinese
4-6 years
6-10 years
10-15 years
More than 15 years
  • Exclude read results
  • Show all experiences
Avatar of 蔡永軒 ShaneTsai.
Avatar of 蔡永軒 ShaneTsai.
蔡永軒 ShaneTsai
Past
客戶諮詢師 @忠訓國際股份有限公司
・
2023 ~ 2024
品牌宣傳及媒體公關人員、 行銷企劃人員、活動企劃人員、傳播媒體企劃人員
Within one month
體採訪安排、規劃、品牌露出、受訪種子人員訓練。 Arrangement and planning of media interviews, brand exposure, training of seed interviewees. 3.公司新聞稿及內部刊物、社群文案撰寫。 Writing corporate news release, internal publications, and community articles. 4.客戶關係管理 CRM 建立。 Establish customer relationship management. 5.國內外參獎資料規劃與提報。 Planning and reporting of domestic and international award information.
Word
ERP
Microsoft Office
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
臺北市立大學
・
環境教育與資源所
Avatar of the user.
Avatar of the user.
Available for paid companies
Freelance Content Writer & Strategist @Freelance
・
2021 ~ Present
Within one month
Word
Excel
toeic800
Employed
Full-time / Interested in working remotely
4-6 years
Chang Gung University
・
Marketing
Avatar of FC Hsu.
Avatar of FC Hsu.
FC Hsu
Past
Founder @Samen Chinees
・
2016 ~ Present
Account manager
More than one year
Award：2005 Academic Excellence Scholarship GPA： 3.76/4.0 Experience Stg. Algemene Chinese school Utrecht , Teacher, 2017 ~ Present With more than 600 students and 38 years history, ACSU is one of the biggest oversea Chinese school Teach Chinese to the Dutch adult and children Write articles for the wechat official account Samen Chinees , Founder , 2016 ~ Present Member increased from 0 tofamilies. Motivate members to organize monthly activity Article awarded by the Taiwanese Overseas Affairs and interviewed by the MACTV Ninestar Image (Holland) B.V., Account Manager, 2011 ~ 2012 Printer supplies manufacturer with
Chinese (native)
English
Dutch
Unemployed
Full-time / Interested in working remotely
6-10 years
University of Groningen
・
Human Resource Management

The Most Lightweight and Effective Recruiting Plan

Search resumes and take the initiative to contact job applicants for higher recruiting efficiency. The Choice of Hundreds of Companies.

  • Browse all search results
  • Unlimited access to start new conversations
  • Resumes accessible for only paid companies
  • View users’ email address & phone numbers
Upgrade Now
7-day money-back guarantee, cancel anytime
1
Search Tips
1
Search a precise keyword combination
senior backend php
If the number of the search result is not enough, you can remove the less important keywords
2
Use quotes to search for an exact phrase
"business development"
3
Use the minus sign to eliminate results containing certain words
UI designer -UX
Only public resumes are available with the free plan.
Upgrade to an advanced plan to view all search results including tens of thousands of resumes exclusive on CakeResume.
Upgrade Now

Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one month
Avatar of Hsiao-Jen Cheng.
Hsiao-Jen Cheng
Project Manager Technical Support
Logo of BenQ Corporation.
BenQ Corporation
・
2019 ~ Present
Taipei, 台灣
Professional Background
Current status
Employed
Job Search Progress
Professions
Technical Customer Service Engineer, Account Manager, Solutions Consultant
Fields of Employment
Consumer Electronics, Hardware, Information Services
Work experience
6-10 years
Management
I've had experience in managing 1-5 people
Skills
Educational Training
Customer Service
Troubleshooting
Management Skills
Communication & relationship-building skills. Listen attentively
Solutions To Problems
Languages
English
・
Fluent
Chinese
・
Native or Bilingual
Job search preferences
Positions
Pre-sales/Technical Support
Job types
Full-time
Locations
Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
Fu Jen Catholic University
Major
English Language and Literature
Print

Hsiao-Jen Cheng

+7 years of work experience as account manager and project manager for technical support in consumer electronics and information communication technology. Good at B2B and B2C customer service and success with brand thinking for product and project issues. Specialist in team communication, technical troubleshooting, issue verification, vendor management, new product introduction, and coaching for product service, etc.

  Taipei City, Taiwan  

Work Experience

Project Manager Technical Support

BenQ Corporation  •  June 2019 - Present

Providing suggestion for technical and product issue and managing after-sale service operation to and for regional offices for B2B and B2C consumers. Excellence in customer success and service with brand thinking. Specialist in issue verification, flowchart design for troubleshooting, team communication, and FAQ and articles writing for customer communication, etc.

- On-site technical support for 20 days in Dubai, UAE for a key B2B project in 2019
- Vendor management for technical solution to product issue reported form the market
- Project leader for user experience project and design for service for key B2C products
- Reducing communication cost to 2 working day for product issue through troubleshooting flowchart designed myself
- Generating product FAQ, instruction video, and explanation monthly for market communication
- HQ coach to pre-sale and after-sale team for online chat and social media communication
- HQ trainer to worldwide technical support engineers with up-to-date troubleshooting technic and technic that new products use
- Decision maker for RMA, DOA, and NPI request from regional office

Technical Sales Engineer

ICOP Technology  •  October 2014 - May 2019

Key accounts management for order inquiry, technical issue, and daily operation for pre- and after-sale service. Specialist in customer service, issue verification and troubleshooting, and document writing for product user manual, issue troubleshooting and product design, etc.

- Revenue of a key account distributor increased continually at least for 4 years to 905 thousand US dollars
- Attendee and preparation for SPS IPC Drive 2015, Embedded World 2017, Eletronica 2018
- Improved DOA process from 5 to 1 working days and production process to reduce defective rate for open-frame system to 2%
- Won a 10-year project and reduced project schedule from 2,5 years to 2 years for an end customer
- Extended 4 projects life cycle by upgrading customers’ application to new embedded platforms
- Coached new comer for technical sales team

Freelancer Translator

Self-employment  •  December 2013 - October 2014

Communicated and offered translation, proofreading, polishing service to companies and project owners.

- Subtitle translation for documentary film, Way out: D-Fight (2016)

Project Manager Assistant

PTSGI Group  •  February 2012 - December 2013

Proofread and polished translated documents and product menu in timely manner; communicated translated style, voice, and tone with translator and project managers for market feedback.

- Completed a 50,000-word polishing project in 7 workings days with project manager
- Main proofreader and polished for translation projects under time pressure

Education

Fu Jen Catholic University

English Language and Literature  •  2010 - 2014

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Oriental Institute of Technology 亞東技術學院

Communication Engineering  •  2003 - 2008

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Skills

  • Relationship Building
  • Account Management
  • Technical Writing
  • International Business
  • Problem Solving
  • Customer Support
  • Team Work
  • Cross-functional Team Building and Collaboration
  • Team Coordination
  • Product Service

Languages

  • English — Fluent
  • Chinese — Native or Bilingual
Resume
Profile
Print

Hsiao-Jen Cheng

+7 years of work experience as account manager and project manager for technical support in consumer electronics and information communication technology. Good at B2B and B2C customer service and success with brand thinking for product and project issues. Specialist in team communication, technical troubleshooting, issue verification, vendor management, new product introduction, and coaching for product service, etc.

  Taipei City, Taiwan  

Work Experience

Project Manager Technical Support

BenQ Corporation  •  June 2019 - Present

Providing suggestion for technical and product issue and managing after-sale service operation to and for regional offices for B2B and B2C consumers. Excellence in customer success and service with brand thinking. Specialist in issue verification, flowchart design for troubleshooting, team communication, and FAQ and articles writing for customer communication, etc.

- On-site technical support for 20 days in Dubai, UAE for a key B2B project in 2019
- Vendor management for technical solution to product issue reported form the market
- Project leader for user experience project and design for service for key B2C products
- Reducing communication cost to 2 working day for product issue through troubleshooting flowchart designed myself
- Generating product FAQ, instruction video, and explanation monthly for market communication
- HQ coach to pre-sale and after-sale team for online chat and social media communication
- HQ trainer to worldwide technical support engineers with up-to-date troubleshooting technic and technic that new products use
- Decision maker for RMA, DOA, and NPI request from regional office

Technical Sales Engineer

ICOP Technology  •  October 2014 - May 2019

Key accounts management for order inquiry, technical issue, and daily operation for pre- and after-sale service. Specialist in customer service, issue verification and troubleshooting, and document writing for product user manual, issue troubleshooting and product design, etc.

- Revenue of a key account distributor increased continually at least for 4 years to 905 thousand US dollars
- Attendee and preparation for SPS IPC Drive 2015, Embedded World 2017, Eletronica 2018
- Improved DOA process from 5 to 1 working days and production process to reduce defective rate for open-frame system to 2%
- Won a 10-year project and reduced project schedule from 2,5 years to 2 years for an end customer
- Extended 4 projects life cycle by upgrading customers’ application to new embedded platforms
- Coached new comer for technical sales team

Freelancer Translator

Self-employment  •  December 2013 - October 2014

Communicated and offered translation, proofreading, polishing service to companies and project owners.

- Subtitle translation for documentary film, Way out: D-Fight (2016)

Project Manager Assistant

PTSGI Group  •  February 2012 - December 2013

Proofread and polished translated documents and product menu in timely manner; communicated translated style, voice, and tone with translator and project managers for market feedback.

- Completed a 50,000-word polishing project in 7 workings days with project manager
- Main proofreader and polished for translation projects under time pressure

Education

Fu Jen Catholic University

English Language and Literature  •  2010 - 2014

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Oriental Institute of Technology 亞東技術學院

Communication Engineering  •  2003 - 2008

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Skills

  • Relationship Building
  • Account Management
  • Technical Writing
  • International Business
  • Problem Solving
  • Customer Support
  • Team Work
  • Cross-functional Team Building and Collaboration
  • Team Coordination
  • Product Service

Languages

  • English — Fluent
  • Chinese — Native or Bilingual