Taiwan
Customer Service professional with 8+ years of experience specializing in promoting sales and maintaining customer satisfaction for Travel industry and hospitality industry.
Highly motivated sales associate with extensive customer service and sales experience.
六月 2018 - 六月 2018
.Answered constant flow of customer calls with up to 25 calls per day
.Recommended travel relative requests such as flight tickets, hotels, visa, car-rental. and so
on to customers, and drove revenue totals by bringing in over $28, 250, 000 in annual sales
. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
. Consulted with outside parties to resolve discrepancies and create effective solutions
. Cultivated customer loyalty, promoted repeat customers by providing promotion information, and recommending appropriate solutions to meet special needs.
. Managed promotion project to distribute for team member and improved operational
procedures to increase efficiency.
十二月 2016 - 十一月 2017
. Managed 15 employees throughout preparation and service per day
. Allocated staff by assigning job duty per shift to balance work flow and generate maximum
productivity and efficiency
. Consistently exhibited calm demeanor during of high volume period about 100 booking
with two to three rounds turnover or special events to keep store operating smoothly and set
positive example for shift team
. Monitored and enforced performance and service standards to keep consistent, high-
quality environment devoted to customer satisfaction
. Coached crew members to optimize performance and motivate toward more efficient work
. Oversaw balancing of cash registers, reconciled transactions
. Built rapport and handled conflict management between colleagues and customers to
enhance customer experience and add value to each interaction
二月 2016 - 十二月 2016
Sep 2004 - Jun 2007
JAN 2016 - Dec 2016
Apr 2017 - Sep 2017
Taiwan
Customer Service professional with 8+ years of experience specializing in promoting sales and maintaining customer satisfaction for Travel industry and hospitality industry.
Highly motivated sales associate with extensive customer service and sales experience.
六月 2018 - 六月 2018
.Answered constant flow of customer calls with up to 25 calls per day
.Recommended travel relative requests such as flight tickets, hotels, visa, car-rental. and so
on to customers, and drove revenue totals by bringing in over $28, 250, 000 in annual sales
. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
. Consulted with outside parties to resolve discrepancies and create effective solutions
. Cultivated customer loyalty, promoted repeat customers by providing promotion information, and recommending appropriate solutions to meet special needs.
. Managed promotion project to distribute for team member and improved operational
procedures to increase efficiency.
十二月 2016 - 十一月 2017
. Managed 15 employees throughout preparation and service per day
. Allocated staff by assigning job duty per shift to balance work flow and generate maximum
productivity and efficiency
. Consistently exhibited calm demeanor during of high volume period about 100 booking
with two to three rounds turnover or special events to keep store operating smoothly and set
positive example for shift team
. Monitored and enforced performance and service standards to keep consistent, high-
quality environment devoted to customer satisfaction
. Coached crew members to optimize performance and motivate toward more efficient work
. Oversaw balancing of cash registers, reconciled transactions
. Built rapport and handled conflict management between colleagues and customers to
enhance customer experience and add value to each interaction
二月 2016 - 十二月 2016
Sep 2004 - Jun 2007
JAN 2016 - Dec 2016
Apr 2017 - Sep 2017