June 2020 - November 2021

IT Incharge Operation Supervisor 

Lulu Supermarket

• Responsible for IT problems in the store
• Creating a store development report for the management
• Responsible for the server and network equipment, POS,PABX, IP Phone, PC, Printer in the store (Cimone).
• Responsible for the performance of IT Engineer at Brach Cimone
• Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
• Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
• Conducted training sessions with customers to demonstrate software updates, new systems and hardware.
• Provided clear and concise step-by-step technical support to guide clients.
• Participate in in-person meetings with customers to assess and diagnose hardware problems.
• Managed daily server backups on computers to avoid data loss from computer malfunctions.
• kept computer hardware in excellent working condition through regular maintenance and inspections.
• Integrated primary computer systems and peripheral devices operations to complete accurate, on-time work.
• Scheduled upgrades and regular maintenance to maintain smooth workflow, managing wear and tear.
• Installed and maintained hardware and computer peripherals to store tangible components.
• Documented repairs in a log book to enable tracking history and maintain accurate records.
• Monitored performance and speed of the desktop to establish a strong infrastructure.
• Helped customers set up new systems, applications and software.

August 2014 - September 2019

IT Senior Store Support 

Hero Supermarket

• Responsible for opening the Newstore (Infrastructure)
• Responsible for all problems in the IT field in the store
• Supervising the IT performance in the store to improve if it cannot get directly to the store
• Create SOP regarding new IT devices
• Lead technical teams, for example, deliver helpful, knowledgeable advice and resolve issues quickly and accurately.
• Completed software and system updates within deadlines to maintain efficient, productive service provisions.

Febuary 2012 - June 2014

IT Technical Support VVIP  

Harita Minning 

• Handle IT problems in the area, 
• Support all Problem IT for VVIP User ( Owner, GM, and Manager)
• Submit technical advice to VVIP users regarding IT problems that often arise 
• Followed user guides and technical manuals to complete skilled repairs.
• Updated software for new functionality and improved security.
• Set up new workstations for users with proper cables, equipment and software.
• Create new users at domain server
• Conducted tactical troubleshooting to identify faults.
• Installed new hardware and software to meet system specifications and user needs.
• Kept detailed records of new installations and related licenses.
• Backed up servers regularly to reduce data loss.
• Maintained and repaired peripheral equipment connected to laptops and desktops.

November 2010 - Desember 2011

IT Field Support  

United Tractor ( Project AGIT)

• In charge of the migration project from computers (Windows xp) to Lenovo products (Windows 7)
• create standard installation for PCs and notebooks during projects.
• Supported maintenance, installation and upgrade of various operating systems including Windows and Linux.
• Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
• Configured software and functions following specifications to optimise operations.
• Scheduled upgrades and regular maintenance to manage wear and tear of machinery and equipment.
• Assessed hardware, mouse and keyboards to verify performance.
• Updated and modified software to maximise capability, enhance functionality and deliver speedy outcomes.