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United States
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Manager/Computer Technician @Queen City Electronics
2010 ~ 2016
Customer Service Rep
More than one year
Managing
Reliable
Microsoft Windows Operating Systems
Employed
Full-time / Interested in working remotely
10-15 years
EAST MECKLENBURG HIGH
DIPLOMA
Avatar of J.S Pescatarian.
Offline
Avatar of J.S Pescatarian.
Offline
Past
Federal Contractor/IT Support Specialist @STG INC
2012 ~ 2023
IT Support Specialist
Within one month
using VERITAS Backup to insure system stability and reliability, to Top-Notch Industry leaders. •Assisted with troubleshooting complex problems related to product design or manufacturing issues. Education Financed 100% of college education via scholarship Northwood University Computer ScienceSkills ⦁ Hardware/Software Upgrades ⦁ Configuration Management ⦁ Cost Analysis ⦁ Information Protection ⦁ Systems Analysis ⦁ Technical Support ⦁ Data Recovery ⦁ Software Installation ⦁ Performance Testing ⦁ Customer Service ⦁ Application Support ⦁ Hardware Diagnostics ⦁ Account Management ⦁ Customer Success Management ⦁ Windows Operating Systems (Win10 and Win11) ⦁ Product Troubleshooting ⦁ Antivirus Software ⦁ Microsoft Outlook ⦁ Hardware and Peripherals ⦁ Technical Documents Comprehension ⦁ MS Office Proficiency ⦁ Technical Troubleshooting ⦁ Application Installations ⦁ LAN/WAN ⦁ Issue
Communication
Microsoft Office
Word
Unemployed
Ready to interview
Full-time / Remote Only
More than 15 years
Northwood University
Computer Science
Avatar of kIrk Sam.
Avatar of kIrk Sam.
IT Analyst @Purpose Built Schools Atlanta
2017 ~ 2018
IT Manager, Web Developer, IT Trainer, Scrum Master
More than one year
Network Support, Windows Server, IIS. Assist as a System Administrator of Solarwinds web help desk software. Culturetech, IT Specialist/ Consultant, Dec 2012 ~ Feb 2017 Web development & design, Removal of Viruses and Trojans, installation of Hardware and Software. install local and network printers, map and connect network drives. Configuration and troubleshoot of chiropractic software EZBIS. Installation and configuration of ChiroTouch software, Re-imaging of Windows operating system, Hard drive cloning and updating Windows server 2003,Windows 7 migration with WAIK and MDTSet-up Virtual Private Network (VPN) for remote medical billing, Win...
scrum master
Agile
microsoft office suite
Full-time / Interested in working remotely
6-10 years
Colorado Technical University
Information Technology
Avatar of Jason Nye.
Graphic Designer
More than one year
to promote business objectives and reduce budgetary constraints. Develop and maintain relationships between contractors, customers, clients, and vendors. Designing patterns and mock-ups; Creating, redesigning, and publishing advertisements. Leading, advising, and monitoring support staff. Troubleshoot PC ’s and printing equipment. Skills Technical Literacy Mac or Windows operating systems Adobe Creative Suite: Photoshop, Illustrator, InDesign, Lightroom, Adobe Premiere Pro Microsoft Office: Access, Excel, Front Page, OneNote, Outlook, PowerPoint, Project, Publisher, Word, OneDrive Corel Draw X5 Filemaker Pro Erogsoft TexPrint Cumulus QuarkXPress Traditional Screen-print Illustration Ink Pencil Marker Gouache Oil Recognitions Awarded Team 8 Artist of
Photoshop
Illustrator
Design
Full-time / Interested in working remotely
More than 15 years
Bradley Academy for the Visual Arts
Specialized Technology
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Past
Photographer/Sales Associate @Lifetouch National Photography
2010 ~ 2015
Photographer
More than one year
Adobe Creative Suite
Microsoft Office
Photography
Unemployed
Full-time / Interested in working remotely
10-15 years
TEFL FullCircle
Teaching English as a Foreign Language
Avatar of Yuanfu.
Avatar of Yuanfu.
Past
軟體工程師 @中華系統整合股份有限公司
2019 ~ 2023
Product/Project Manager
Within one month
Resume Yuan Fu Hsu, 徐元甫(Rio Hsu) Technical Product Manager, 產品經理 [email protected] yuanfu riohsu Skill Project Management/Scrum/CRM/Customer Support/Test Automation/Bug Tracking/Log Analysis/UML/Operating System/PKI/IoT/Website/CICD/ C/Node.js/Javascript/ TypeScript/ selenium/GoLang/Rust/PLSQL/Jenkins/vim/macOS/Linux/Windows/Shell Script/Microsoft Word,Excel,Powerpoint,Teams/Google Drive/Figma/Zoom/
C programming Language
Golang
JavaScript
Unemployed
Ready to interview
Full-time / Interested in working remotely
6-10 years
長庚大學
Computer Science
Avatar of Elizabeth Johnson.
Avatar of Elizabeth Johnson.
Office Manager @Anatolia Granite and Marble
2021 ~ Present
Office Manager or Administrative Assistant
More than one year
Elizabeth Johnson Office Manager Knoxville, TN 37938, USA Personable Office Manager is skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Work Experience Office Manager • Anatolia Granite and Marble . Supporting Operations and Sales Management. . Opening and closing shop . Scheduling measurements, installations and repairs. . Regular contact with the Bristol Office Manager to coordinate scheduling with materials and manpower and to confirm or inform of scheduling changes. .
Word
Excel
Communication
Employed
Full-time / Not interested in working remotely
More than 15 years
University of Tennessee Knoxville
Psychology
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Avatar of the user.
Infrastructure Technology Specialist @Cognizant Technology Solutions
2021 ~ Present
Infrastructure Technology Specialist
Within two months
VMware vSphere
VMWare ESXi
SCCM Administrator
Employed
Full-time / Remote Only
10-15 years
All India Institute of Science & Research
Computers
Avatar of Jake Manus.
Avatar of Jake Manus.
Customer Service Associate @Hy-Vee
2003 ~ 2007
Senior Infrastructure Engineer
More than one year
user support in Windows XP and Windows 7 professional in domain environments. . Install and support Cisco ASA Security Appliances, Wireless AP's and VPN's. . Implement SAN and ISCSI in VMware Vsphere ESXI 5.1 environment. Market Smart RGA, IT Consultant, Oct 2011 ~ NovProvide systems and network support for Market Smart and clients. . Configure security and management solutions for client and server systems. . Develop methods of ensuring customer satisfaction. RSC Equipment Rental, Operations Technician, Jun 2007 ~ MarProvided maintenance and troubleshooting on all types of rental equipment. . Assisted
Networking
VMware
Cisco
Employed
Full-time / Interested in working remotely
10-15 years
Centriq Training
Systems and security administrator

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Within one month
IT Support Specialist
STG INC
2012 ~ 2023
Flint, MI, USA
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Technical Customer Service Engineer
Fields of Employment
Information Services
Work experience
More than 15 years
Management
I've had experience in managing 1-5 people
Skills
Communication
Microsoft Office
Word
PowerPoint
Excel
CCNA
Languages
English
Native or Bilingual
Job search preferences
Positions
IT Support Specialist
Job types
Full-time
Locations
Remote
Remote Only
Freelance
Educations
School
Northwood University
Major
Computer Science
Print

J.S Vaughn

Logical, solution-focused IT professional with 25+ years of remarkable experience in providing comprehensive technical support to clients and companies.  Adept at leveraging superior analytical thinking skills to prioritize tasks, identify issues, and provide timely resolutions.  Possess incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical expertise.

  Flint, MI, USA     

Work Experience

January 2012 - September 2023

Federal Contractor/IT Support Specialist

ECS-Federal

⦁ IT Support
⦁ Help desk Lead
⦁ SLA Reporting and Documentation
⦁ Inventory Management/Tracking
⦁ Internal Audit Reporting
⦁ Training/Mentorship
⦁ Active Directory Support
⦁ Share Point
⦁ Outlook Support
⦁ Office365 Support
⦁ Client/Operations Support

May 2008 - January 2012

Federal Contractor/IT Support Specialist

STG INCorporated

⦁Provides quality performance metrics reporting to upper management on a monthly basis.

⦁Assists with various technical writing tasks, including  policy and procedures along with inventory management, daily operational procedural tasks, and system performance and metrics in support of the EPA government Ann Arbor, MI contract.

⦁Help Desk lead and team contract SLA performance reporting.

June 1997 - September 2005

Field Systems Engineer

Hewlett Packard

•Notably acknowledged for quality of proactive customer support by updating patches and firmware, and system hardware testing; including disk arrays,utilizing fiber and backup systems using VERITAS Backup to insure system stability and reliability, to Top-Notch Industry leaders.

•Assisted with troubleshooting complex problems related to product design or manufacturing issues.

Education

Financed 100% of college education via scholarship

Northwood University

Computer Science

1993 - 1997

Skills


⦁ Hardware/Software Upgrades
⦁ Configuration Management
⦁ Cost Analysis
⦁ Information Protection
⦁ Systems Analysis
⦁ Technical Support
⦁ Data Recovery
⦁ Software Installation
⦁ Performance Testing
⦁ Customer Service
⦁ Application Support
⦁ Hardware Diagnostics
⦁ Account Management
⦁ Customer Success Management
⦁ Windows Operating Systems (Win10 and Win11)
⦁ Product Troubleshooting
⦁ Antivirus Software
⦁ Microsoft Outlook
⦁ Hardware and Peripherals
⦁ Technical Documents Comprehension
⦁ MS Office Proficiency
⦁ Technical Troubleshooting
⦁ Application Installations
⦁ LAN/WAN
⦁ Issue Troubleshooting
⦁ Complaint Resolution
⦁ Call Center Operations
⦁ DHCP/DNS Ethernet and Firewall

Languages


  • English — Native or Bilingual
Resume
Profile

J.S Vaughn

Logical, solution-focused IT professional with 25+ years of remarkable experience in providing comprehensive technical support to clients and companies.  Adept at leveraging superior analytical thinking skills to prioritize tasks, identify issues, and provide timely resolutions.  Possess incomparable communication abilities to convey innovative ideas to diverse audiences of varying technical expertise.

  Flint, MI, USA     

Work Experience

January 2012 - September 2023

Federal Contractor/IT Support Specialist

ECS-Federal

⦁ IT Support
⦁ Help desk Lead
⦁ SLA Reporting and Documentation
⦁ Inventory Management/Tracking
⦁ Internal Audit Reporting
⦁ Training/Mentorship
⦁ Active Directory Support
⦁ Share Point
⦁ Outlook Support
⦁ Office365 Support
⦁ Client/Operations Support

May 2008 - January 2012

Federal Contractor/IT Support Specialist

STG INCorporated

⦁Provides quality performance metrics reporting to upper management on a monthly basis.

⦁Assists with various technical writing tasks, including  policy and procedures along with inventory management, daily operational procedural tasks, and system performance and metrics in support of the EPA government Ann Arbor, MI contract.

⦁Help Desk lead and team contract SLA performance reporting.

June 1997 - September 2005

Field Systems Engineer

Hewlett Packard

•Notably acknowledged for quality of proactive customer support by updating patches and firmware, and system hardware testing; including disk arrays,utilizing fiber and backup systems using VERITAS Backup to insure system stability and reliability, to Top-Notch Industry leaders.

•Assisted with troubleshooting complex problems related to product design or manufacturing issues.

Education

Financed 100% of college education via scholarship

Northwood University

Computer Science

1993 - 1997

Skills


⦁ Hardware/Software Upgrades
⦁ Configuration Management
⦁ Cost Analysis
⦁ Information Protection
⦁ Systems Analysis
⦁ Technical Support
⦁ Data Recovery
⦁ Software Installation
⦁ Performance Testing
⦁ Customer Service
⦁ Application Support
⦁ Hardware Diagnostics
⦁ Account Management
⦁ Customer Success Management
⦁ Windows Operating Systems (Win10 and Win11)
⦁ Product Troubleshooting
⦁ Antivirus Software
⦁ Microsoft Outlook
⦁ Hardware and Peripherals
⦁ Technical Documents Comprehension
⦁ MS Office Proficiency
⦁ Technical Troubleshooting
⦁ Application Installations
⦁ LAN/WAN
⦁ Issue Troubleshooting
⦁ Complaint Resolution
⦁ Call Center Operations
⦁ DHCP/DNS Ethernet and Firewall

Languages


  • English — Native or Bilingual