Duncan Chui Email: [email protected] Phone:Seeking remote positions that will allow me to work from home. I have over 5 years of experience in computer technical support, retail training, customer service, and a goal of making this world a better place. Education Graduated June 2003 University of California, Santa Barbara Bachelor of Arts in Business Economics Skills Google Drive, PowerPoint, word, excel, Podcast Production, Travel Management, macOS, Cantonese (native), Mandarin, computer repair support, Customer Service, Apple Products, tour guide, public speaking, detail-oriented, problem solver, technical support Work Experience Online Coach / Tutor self

Seisyuku Mi 行銷經理人與業務轉型教練 New Taipei City, Taiwan 您好，我是一位行銷及商業開發領域主管/顧問，擁有豐富的職涯經驗。 曾主導線上遊戲、快銷FMCG和3C家電領域的行銷策略，並以講者和作家身份在電視和雜誌討論時下趨勢。 職涯歷程涵蓋B2B2C和B2C品牌

successfully deployed On-Premise VMware Workspace ONE Unified Endpoint Management to the client to secure their devices (including mobile phones, pads, and laptops) and prevent data leaking. Notable clients included large banks, financial holdings, insurance, and electronics manufacturing companies. Independently implemented solutions on the client side and completed customer project deployments. As a project team member, provide customized service and integrate client systems with UEM services such as SSO, email, internal website, internal file server, AD server, and O365 services. As a good service provider, I provide stable maintenance, technical support, and good communication with clients

segment - Coordinated and organized several international events (CES, IFA, MWC, BBWF, etc,…) - Business development from scratch - Negotiation on contract, price, commercial terms, etc,… Consider the following example of my achievements: - Managed key account with annual $20M revenue and kept the GM at more than 25% - Coordinated internally and negotiated with customer to settle $2M E&O with customer and won $3M of revenue - Negotiated with customer and managed to recover $3M overdue (>1y) payments - Successfully delivered three high-complex projects within the target schedule and cost Skills Sales Skill - CRM - Negotiation skill - Product / industrial knowledge - Presentation & communication skills - New

analytical and problem-solving skills, quickly identifying issues and proposing effective solutions. Financial Analysis:Utilizing financial data for industry and company analysis. 02,, 2017 Taipei, Taiwan Financial consultant CTBC BANK Communication Skills : Demonstrates excellent communication skills, with the ability to clearly explain complex financial concepts to customers and establish good communication and trust relationships. Resilience: Be able to handle work-related pressures and remains calm . Professional Integrity: Ethical standards and regulations, ensuring customers' best interests. EducationMing Chuan University ,Taipei,Taiwan Department of Banking and Finance. Year of Graduation: 2012 Skills Project...

simulate user needs and actual usage scenarios from a user perspective.Analytical/critical thinking approach to solve challenges.Excellent communication and reporting skills with solving teams. Software QA Tester • Monmouth Technologies, Inc. MarJul 2016 Reviewing and analyzing system specifications. Understanding of QA methodologies/tools and processes. Executing T est Plan/Test Case and reviewing results.S peedy reporting and documenting technical issues. Customer Service Executive ( MarAprRecord customer's questions and response.Software product introduction and teaching. Education National United University Dept. of Information Management SepJun 2013

recent emphasis on AI-related advancements. Leveraging my knowledge, I played a pivotal role in steering my team towards the exploration of new business avenues in AI application development. New Taipei City, Taiwan Work Experience AI Technical Lead • WeBIM Services Developed enterprise knowledge management system using Azure AI Service to digitize paper documents and improve document retrieval efficiency. Developed intelligent customer service system using OpenAI GPT to automatically respond to customer inquiries, reducing 86% of customer service workload. Researched and established micro-front-end architecture to allow Vue2 and Vue3 services to coexist during migration.