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CakeResume Talent Search

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Taipei, Taiwan
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National Taiwan University
國立台灣大學
國立臺灣大學
Taipei, Taiwan
Taiwan
台灣
Canada
Taipei City, Taiwan
United States
台北市, 台灣
Ontario, Canada
New Taipei City, Taiwan
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新北市, 台灣
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Kaohsiung City, Taiwan
Full-time
Cloud Services
Data Analysis
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Python Programming
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No
More than one year
Product manager
Master of Business Administration (MBA)
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2020
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Foxconn Technology Group
QNAP Systems, Inc An International
Taiwan Taoyuan International Airport
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4-6 years
6-10 years
10-15 years
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Taipei, Taiwan
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Avatar of Ripple Wu.
Avatar of Ripple Wu.
Ripple Wu
Past
Program Manager @Foxconn Technology Group
・
2014 ~ 2015
Product Manager
More than one year
Storage Gateway VJBOD Cloud based on the product roadmap. Taiwan Program Manager • FOXCONN Technology Group JunJan 2015 Finished the MA training in China CNSBG on the server product line. Reduced annual silicon waste by 230K USD through analyzed and changed the size of the steel mesh. China Siemens Project Intern • Taiwan Taoyuan International Airport JunJul 2012 Taiwan Education SepDec 2020 University of Toronto. Canada Online MBA Exchange Selected for MBA Exchange. Specialized in Marketing Research with data analysis skills. AugJul 2020 IE Business School International MBA Specialized in Technology Product Management...
Data Analysis
Technology Management
Marketing Campaign
Unemployed
Full-time / Interested in working remotely
4-6 years
IE Business School
・
International MBA

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Within one year
Avatar of Jay H.
Jay H
Security & IT
Logo of Binance.
Binance
・
2021 ~ Present
Taipei, Taiwan
Professional Background
Current status
Employed
Job Search Progress
Professions
Other, Technical Manager, Technical Support
Fields of Employment
Cyber Security, Software, Information Services
Work experience
10-15 years work experience (6-10 years relevant)
Management
I've had experience in managing 1-5 people
Skills
Microsoft Office
Customer Service
Languages
Chinese
・
Native or Bilingual
English
・
Native or Bilingual
Job search preferences
Positions
IT Director/Application and Technology Manager
Job types
Full-time
Locations
Taipei, Taiwan, Vancouver, BC, Canada, Tokyo, Japan
Remote
Remote Only
Freelance
Yes, I'm currently a full-time freelancer
Educations
School
British Columbia Institute of Technology / BCIT
Major
Computer Information Technology
Print

Jay H

I lived, studied, and worked in Vancouver, Canada until I was 23 years old before traveling to Japan for an amazing year of learning and working experience. Currently, I'm staying in Taiwan long-term and I hold both Canadian and Taiwanese open-working rights. I am a positive, open-minded person who has a constant curiosity in new technology. I am always looking for growth, better opportunities, and preparing myself to take-on new challenges.

  Taipei, Taiwan   

Work Experience

IT-Tech | Sr. Remote Engineer  •  Binance

• Remote technical support services at a revolutionary Crypto FinTech Company
• Computer / network maintenance and related hardware / software support
• End-user MacOS / iOS support - experienced with JIRA, Confluence, G-Suite, MS o365, JAMF, W1
• Coordination & project co-work with global teams (mainly responsible for BPO, APAC - TW/HK region)
• On-boarding / Off-boarding employees - relating to user accounts and security management

January 2021 - Present

Sr. Desktop Analyst / IT Support  •  Tech Mahindra

• On-site - End-user IT services at Eastspring Investments (Prudential Group), Taipei, Taiwan
• 2019-2020 Windows OS Migration Project for ~200+ users from Win7 to Win10 system (User Data, Licensed Software, VPN, compatibility issues, etc.)
• Software and Hardware troubleshooting skills related to VDI and Workstations
• PCs and Users management with AD and SCCM
• IT Service tickets - Resolve user issues, related to desktop hardware/IP Phone/LAN/OS
• Coordination & Hands on support for Remote teams (datacenter)
• Asset Management and manual creation / Help desk related work

November 2019 - November 2020

IT Analyst | Onsite Service Support  •  Tata Consultancy Services

• On-site - End-user IT services at AMD (Advanced Micro Devices), Hsinchu, Taiwan
• Data-center - Network-related support for AMD OSAT sites (SPIL, ASE, TSMC, and Winstek - SCT)
• Interprets problems/malfunctions and take appropriate actions to resolve hardware and software failures (MIS and Infrastructure related)
• Troubleshoot user workstation (HP laptops) - HelpDesk work
• Experienced with O365 (Outlook, Teams/Skype, OneDrive, Excel, Word, Powerpoint, etc.)

March 2018 - November 2019

CCNA - Network Support Engineer  •  AVASO Technology Solutions

• Field Engineer / IT Support Engineer (coordinate with local IT and Remote teams on server, network, and desktop support tickets)
• On-demand maintenance and installations of Cisco network systems
• End-user support & hardware deployment and recovery (racking/mounting/cabling)
• Worked with many clients / vendors for on setup and configuration for Cisco switch and router upgrades

September 2016 - March 2018

Field Services Engineer  •  Global Technology Coverage - GTC

• Traveled to client sites (offices & warehouses) to work with local or remote IT on data-center issues such as part replacement, (HDD, Fan failure, etc.), setting up console and OOB modem for remote access
• Field Work/Support for all kinds of IT services from data center, networking, to user-end services
(Smart-hands, decommission, racking & cabling, iOS upgrading, etc.)

August 2016 - March 2018

Deployment Technician  •  Microserve

• Involves physical installation of PCs, Laptops, and Printers & Peripherals
• Transfer of settings & data, and installation & configuration of softwares
• Responsible for deploying and retiring IT hardware in client environments
• Train all new employees on procedures & respond to inquiries
• Users' introductory orientation on Windows 7
• Software and network configuration and troubleshooting
• Record-keeping and asset management (Shiplink)
• Work mostly in Health Care environment (FHA mainly) - Technology Refresh Project
• Work in Ministry of Canada offices - Workplace Refresh Project

January 2014 - October 2014

Parts Administrator/Technician  •  Microserve

• Responsible for ordering computer, printer, and peripheral parts for Microserve clients and internal staffs (break-fix team)
• Responded to customers' and techs' requests via phone/e-mail
• Recorded shipments and purchases through CMS (Call Management System)
• Part ordering through vendor websites (HP, Lenovo, Toshiba, Acer, Dell, ScanSource, Etc.)
• Coordinated with Microserve’s internal team (Shipping Department, Call Management Centre, Break-Fix team, and Purchasing Department) and client (HSSBC - PHSA, VGH, FHA, Etc)
• Acquired new knowledge on printers and specific computer hardwares

August 2013 - January 2014

Education

2011 - 2013

British Columbia Institute of Technology / BCIT

Computer Information Technology

Resume
Profile
Print

Jay H

I lived, studied, and worked in Vancouver, Canada until I was 23 years old before traveling to Japan for an amazing year of learning and working experience. Currently, I'm staying in Taiwan long-term and I hold both Canadian and Taiwanese open-working rights. I am a positive, open-minded person who has a constant curiosity in new technology. I am always looking for growth, better opportunities, and preparing myself to take-on new challenges.

  Taipei, Taiwan   

Work Experience

IT-Tech | Sr. Remote Engineer  •  Binance

• Remote technical support services at a revolutionary Crypto FinTech Company
• Computer / network maintenance and related hardware / software support
• End-user MacOS / iOS support - experienced with JIRA, Confluence, G-Suite, MS o365, JAMF, W1
• Coordination & project co-work with global teams (mainly responsible for BPO, APAC - TW/HK region)
• On-boarding / Off-boarding employees - relating to user accounts and security management

January 2021 - Present

Sr. Desktop Analyst / IT Support  •  Tech Mahindra

• On-site - End-user IT services at Eastspring Investments (Prudential Group), Taipei, Taiwan
• 2019-2020 Windows OS Migration Project for ~200+ users from Win7 to Win10 system (User Data, Licensed Software, VPN, compatibility issues, etc.)
• Software and Hardware troubleshooting skills related to VDI and Workstations
• PCs and Users management with AD and SCCM
• IT Service tickets - Resolve user issues, related to desktop hardware/IP Phone/LAN/OS
• Coordination & Hands on support for Remote teams (datacenter)
• Asset Management and manual creation / Help desk related work

November 2019 - November 2020

IT Analyst | Onsite Service Support  •  Tata Consultancy Services

• On-site - End-user IT services at AMD (Advanced Micro Devices), Hsinchu, Taiwan
• Data-center - Network-related support for AMD OSAT sites (SPIL, ASE, TSMC, and Winstek - SCT)
• Interprets problems/malfunctions and take appropriate actions to resolve hardware and software failures (MIS and Infrastructure related)
• Troubleshoot user workstation (HP laptops) - HelpDesk work
• Experienced with O365 (Outlook, Teams/Skype, OneDrive, Excel, Word, Powerpoint, etc.)

March 2018 - November 2019

CCNA - Network Support Engineer  •  AVASO Technology Solutions

• Field Engineer / IT Support Engineer (coordinate with local IT and Remote teams on server, network, and desktop support tickets)
• On-demand maintenance and installations of Cisco network systems
• End-user support & hardware deployment and recovery (racking/mounting/cabling)
• Worked with many clients / vendors for on setup and configuration for Cisco switch and router upgrades

September 2016 - March 2018

Field Services Engineer  •  Global Technology Coverage - GTC

• Traveled to client sites (offices & warehouses) to work with local or remote IT on data-center issues such as part replacement, (HDD, Fan failure, etc.), setting up console and OOB modem for remote access
• Field Work/Support for all kinds of IT services from data center, networking, to user-end services
(Smart-hands, decommission, racking & cabling, iOS upgrading, etc.)

August 2016 - March 2018

Deployment Technician  •  Microserve

• Involves physical installation of PCs, Laptops, and Printers & Peripherals
• Transfer of settings & data, and installation & configuration of softwares
• Responsible for deploying and retiring IT hardware in client environments
• Train all new employees on procedures & respond to inquiries
• Users' introductory orientation on Windows 7
• Software and network configuration and troubleshooting
• Record-keeping and asset management (Shiplink)
• Work mostly in Health Care environment (FHA mainly) - Technology Refresh Project
• Work in Ministry of Canada offices - Workplace Refresh Project

January 2014 - October 2014

Parts Administrator/Technician  •  Microserve

• Responsible for ordering computer, printer, and peripheral parts for Microserve clients and internal staffs (break-fix team)
• Responded to customers' and techs' requests via phone/e-mail
• Recorded shipments and purchases through CMS (Call Management System)
• Part ordering through vendor websites (HP, Lenovo, Toshiba, Acer, Dell, ScanSource, Etc.)
• Coordinated with Microserve’s internal team (Shipping Department, Call Management Centre, Break-Fix team, and Purchasing Department) and client (HSSBC - PHSA, VGH, FHA, Etc)
• Acquired new knowledge on printers and specific computer hardwares

August 2013 - January 2014

Education

2011 - 2013

British Columbia Institute of Technology / BCIT

Computer Information Technology