Responsibility: Cooperated with 5 internal and external RD teams across Taiwan and India in a Hybrid Development environment. Owned the product lifecycle from features definition to customer support in the core storage management and IoT monitoring system for millions of professional I.T. Data Analysis: Managed the development of the Helpdesk App to collect user support ticket info from the system directly. Analyzed 81 000 system's help logs with Splunk and present results to the executive board & reduce support tickets. Increased customer support satisfaction for 1 star from 3/5 to 4/5. Customer-Obsession : Increased company sales by 13% in a quarter by redesigned the Snapshot feature for entry-level models & users. Defined over 100 pages of UI spec to earn positive feedback. Action-Focusing : Secured 200 storage unit deployment deal in Italy by resolved a conflict between Support and R&D. Completed the challenge by being the contact window for the customer directly. Communication Skills: Joined 3 large product launch sessions and recorded 15 YouTube live streaming for product introductions and marketing campaigns for tech and non-tech audiences. Technology Management: Released new features such as SSD Profiling Tool to measure the 10 times storage performance increases and Cloud Storage Gateway VJBOD Cloud based on product roadmap.

Finished the MA training in China CNSBG on the server product line. Reduced annual silicon waste by 230K USD through analyzed and changed the size of the steel mesh.

Tasked with researching import tariffs and successfully saved over 50K USD of tax payment.