- Jobs
ResumeCreate your job-winning resume using our free resume builder.
PortfolioShowcase your skills and projects with a professional portfolio.ResumeCreate your job-winning resume using our free resume builder.Resume BuilderMake a resume for free.Resume TemplatesAccess our extensive library of professional & ready-to-use templates.Resume ExamplesGet inspired by real resume examples to create your own.Occupation GuideAccess resume writing guides tailored for different professions.Resume HelpGet expert advice on all things resume from our team of recruitment specialists.- ResourcesSuccess StoriesBusiness ExcellenceAbout CakeResumeFeatured Reads
- Hire
- Download our App
CakeResume Talent Search
The Most Lightweight and Effective Recruiting Plan
Search resumes and take the initiative to contact job applicants for higher recruiting efficiency. The Choice of Hundreds of Companies.
- Browse all search results
- Unlimited access to start new conversations
- Resumes accessible for only paid companies
- View users’ email address & phone numbers
Definition of Reputation Credits
Jodi Matson
Customer Service/Call Center Professional
Milwaukee, WI, USA
Proven track record of excelling in both team environments and alone. Skilled in written and verbal communication, compassionate customer care, and solving problems quickly and efficiently to create high-quality professional relationships with customers with over ten years of experience.
Work Experience
Remote Sales Agent • Ecco Group
February 2023 - Present
● Outbound Calling
● Responsible for sales
● Renew subscriptions
● Verify customer information
● Maintain and grow relationships with existing customers
Virtual Call Center Agent • Dynata
July 2022 - Present
● Outbound calling
● Conducting surveys over the telephone
● Recording accurate responses
Customer Service Representative • American Customer Care
October 2021 - May 2022
● Answered incoming calls and responded to customer's emails
● Identified and escalated issues to supervisors
● Managed and resolved customer complaints
● Created customer appointments
● Explained products and benefits
● Maintained up-to-date knowledge of customer accounts
Home Agent • SC Contact Center
July 2021 - October 2021
● Received inbound calls
● Took customer orders
● Customer support
● Resolved customer issues
Customer Service Associate • Metro Market
May 2017 - April 2020
● Improved Customer Experience
● Built Customer Loyalty
● Resolved Customer Issues
● Provided excellent customer service and support to customers visiting the store
● Maintained a clean and organized work environment
Neighborhood Ambassador • Journey House
August 2015 - December 2015
● Provided exterior clean-up services to area businesses and
homes
● Distributed notices about public meetings and neighborhood
events
● Interacted with homeowners to provide information about
Milwaukee programs and initiatives
● Attended professional development classes to improve computer
and administrative skills
Warehouse Worker • Feeding America
October 2014 - December 2014
● Loaded food items into boxes for shipping and sorted food by
date to ensure product quality
● Transported pallets of food items with a pallet jack and attached
identifying tags to containers
Assistant Manager • From Me To You
October 2000 - October 2004
● Took inventory and ordered new merchandise
● Trained new sales associates and made the schedule
● Completed all point of sale, opening and closing procedures on
the cash register
● Operated a cash register for cash, check and credit/debit
transactions
● Cleaned and organized the store, including the checkout desk
and displays
Education
2009 - 2011
University of Phoenix
Healthcare Administration
1984 - 1989
Brown Deer High School
General Education
Jodi Matson
Customer Service/Call Center Professional
Milwaukee, WI, USA
Proven track record of excelling in both team environments and alone. Skilled in written and verbal communication, compassionate customer care, and solving problems quickly and efficiently to create high-quality professional relationships with customers with over ten years of experience.
Work Experience
Remote Sales Agent • Ecco Group
February 2023 - Present
● Outbound Calling
● Responsible for sales
● Renew subscriptions
● Verify customer information
● Maintain and grow relationships with existing customers
Virtual Call Center Agent • Dynata
July 2022 - Present
● Outbound calling
● Conducting surveys over the telephone
● Recording accurate responses
Customer Service Representative • American Customer Care
October 2021 - May 2022
● Answered incoming calls and responded to customer's emails
● Identified and escalated issues to supervisors
● Managed and resolved customer complaints
● Created customer appointments
● Explained products and benefits
● Maintained up-to-date knowledge of customer accounts
Home Agent • SC Contact Center
July 2021 - October 2021
● Received inbound calls
● Took customer orders
● Customer support
● Resolved customer issues
Customer Service Associate • Metro Market
May 2017 - April 2020
● Improved Customer Experience
● Built Customer Loyalty
● Resolved Customer Issues
● Provided excellent customer service and support to customers visiting the store
● Maintained a clean and organized work environment
Neighborhood Ambassador • Journey House
August 2015 - December 2015
● Provided exterior clean-up services to area businesses and
homes
● Distributed notices about public meetings and neighborhood
events
● Interacted with homeowners to provide information about
Milwaukee programs and initiatives
● Attended professional development classes to improve computer
and administrative skills
Warehouse Worker • Feeding America
October 2014 - December 2014
● Loaded food items into boxes for shipping and sorted food by
date to ensure product quality
● Transported pallets of food items with a pallet jack and attached
identifying tags to containers
Assistant Manager • From Me To You
October 2000 - October 2004
● Took inventory and ordered new merchandise
● Trained new sales associates and made the schedule
● Completed all point of sale, opening and closing procedures on
the cash register
● Operated a cash register for cash, check and credit/debit
transactions
● Cleaned and organized the store, including the checkout desk
and displays
Education
2009 - 2011
University of Phoenix
Healthcare Administration
1984 - 1989