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India
New Delhi, India
United States
Sales
Perbankan / Asuransi / Keuangan
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4-6 tahun
6-10 tahun
10-15 tahun
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Indira Gandhi National Open University
Thomas Edison State University
इंदिरा गांधी राष्ट्रीय मुक्त विश्वविद्यालय
India
New Delhi, India
Full-time
ASP.NET
AWS EC2
Blue Prism
C#
Code Review
Empathy
Excel VBA
Google App Engine
Google Apps
Leadership + Management
Tidak
Lebih dari satu tahun
Project Lead / Tech Lead / Team Lead / Technical Manager
Senior Robotic Process Automation Developer
Bachelor of Science (BS)
Sarjana
2022
2016
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Accenture
Armorblox
Convergys India Services
Northern Trust Corporation
Rigor
Splunk
Sun Tec Web Services
Tertarik bekerja jarak jauh
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Lebih dari 15 tahun
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Avatar of Indrajeet Roy.
Avatar of Indrajeet Roy.
Indrajeet Roy
Software Developer Analyst @Accenture
・
2016 ~ 2018
Senior Robotic Process Automation Developer
Lebih dari satu tahun
Indrajeet Roy Associate Consultant Automation Developer New Delhi, Delhi, India Analytical Robotic Process Automation Developer with around 8 years of experience designing and building Robotic Process Automation projects. An autonomous worker committed to providing high-quality services. Proficient in Blue Prism, Excel VBA, Python 3 Scripting along with VB.Net , C#.Net and ASP.net and in possession of a Bachelor’s in Computer Application from Indira Gandhi National Open University. Work Experience Associate Consultant - Automation Developer • Northern Trust Corporation FebruaryPresent 1) Working on software using C# to track the amount of
Blue Prism
Excel VBA
C#
Sudah bekerja
Full-time / Tertarik bekerja jarak jauh
4-6 tahun
Indira Gandhi National Open University
・
Computer Applications
Avatar of Joshua Dunbar.
Offline
Avatar of Joshua Dunbar.
Offline
Joshua Dunbar
Customer Success Engineeer @Rigor
・
2019 ~ 2020
Project Lead / Tech Lead / Team Lead / Technical Manager
Lebih dari satu tahun
development. Strengths are in business acumen, drive for results, self-knowledge, customer-savvy, learning on the fly, and intellectual horsepower. Core Strengths Systems: Ubuntu, RedHat, Mac OSX, Windows Web Based Applications: Trello, Basecamp, SparkCentral, Zopim, JIRA, Confluence Programming Languages: Python, Ruby Frameworks: Ruby on Rails Certifications Apple Certified Technical Coordinator -- April 2013 Apple Certified Support Professional -- May 2013 Education Northern Virginia Community College; Annandale, Va — A.S of Biology, 2012 Thomas Edison State College; Trenton, NJ — B.S. of Information Technology, Present Experience CUSTOMER SUPPORT ENGINEER , DIGITALOCEAN; NEW YORK CITY —PRESENT Developing a consistent and
Microsoft Suite
Google App Engine
Google Apps
Sudah bekerja
Full-time / Hanya bekerja jarak jauh
10-15 tahun
Thomas Edison State University
・
Information Technology
300+

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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Lebih dari satu tahun
Avatar of Joshua Dunbar.
Joshua Dunbar
Senior Customer Success Engineer
Logo of Armorblox.
Armorblox
・
2020 ~ Sekarang
United States
Latar Belakang Profesional
Status sekarang
Sudah bekerja
Tahap pencarian kerja
Profesi
Customer Success Manager
Bidang Pekerjaan
Pengalaman Kerja
10-15 tahun
Management
Keterampilan
Microsoft Suite
Google App Engine
Google Apps
Ruby on Rails
SQL
NoSQL
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Bahasa
English
・
Bahasa ibu atau Bilingual
Korean
・
Pemula
Preferensi Pencarian Pekerjaan
Jabatan
Project Lead / Tech Lead / Team Lead / Technical Manager
Tipe Pekerjaan
Full-time
Lokasi
Salt Lake City, UT, USA, Seattle, WA, USA, Portland, OR, USA
Bekerja jarak jauh
Hanya bekerja jarak jauh
Freelance
Ya, saya adalah freelancer amatir.
Pendidikan
Institusi Pendidikan
Thomas Edison State University
Jurusan
Information Technology
Cetak
JoshuJoshua E Dunbara E Dunbar
Customer Support Evangelist
Location: Washington, D.C.
Email: [email protected]
Linkedin
Github



Summary

Accomplished customer support engineer with proven track record of customer satisfaction, quality assurance, and technical workshop development. Strengths are in business acumen, drive for results, self-knowledge, customer-savvy, learning on the fly, and intellectual horsepower.

Core Strengths

Systems: Ubuntu, RedHat, Mac OSX, Windows
Web Based Applications: Trello, Basecamp, SparkCentral, Zopim, JIRA, Confluence
Programming Languages: Python, Ruby
Frameworks: Ruby on Rails

Certifications

Apple Certified Technical Coordinator -- April 2013
Apple Certified Support Professional -- May 2013

Education

Northern Virginia Community College; Annandale, Va — A.S of Biology, 2012
Thomas Edison State College; Trenton, NJ — B.S. of Information Technology, Present

Experience

CUSTOMER SUPPORT ENGINEER, DIGITALOCEAN; NEW YORK CITY — 2014 - PRESENT
  • Developing a consistent and accurate system with abuse team involving detection of floods, improved customer expectations, and documentation for increased acumen.
  • Created the CSAT and NPS system that lead to more accurate tracking of customer relationships and providing analytics to the company.
  • Improved multiple aspects of the customer experience via feedback. Aiming on improving customer on-boarding, handling of abuse, and first response.
CUSTOMER SUPPORT ENGINEER, WITOPIA; RESTON, VA — 2013 - PRESENT
  • Coaching and mentoring third shift in communication and troubleshooting techniques leading to average of 10 minute chat times, and lower escalation requests.
  • Providing feedback to third shift on chats and email based client interactions leading to higher client retention and satisfaction
  • Highest performance in company for client retention rate, sales, and satisfaction on third shift
BUSINESS SPECIALIST, APPLE; MCLEAN, VA — 2011 - 2013
  • Top lead generator on a team of six bringing in an average of 1000 warm leads a quarter.
  • Spearheaded information technology action plans that integrate post-sale solutions involving big picture understanding of networking, deployment, and security.
  • Lead business workshops team of five and created the template for market wide adoption of B2B technical workshops throughout the five store market.



CV
Profil
Cetak
JoshuJoshua E Dunbara E Dunbar
Customer Support Evangelist
Location: Washington, D.C.
Email: [email protected]
Linkedin
Github



Summary

Accomplished customer support engineer with proven track record of customer satisfaction, quality assurance, and technical workshop development. Strengths are in business acumen, drive for results, self-knowledge, customer-savvy, learning on the fly, and intellectual horsepower.

Core Strengths

Systems: Ubuntu, RedHat, Mac OSX, Windows
Web Based Applications: Trello, Basecamp, SparkCentral, Zopim, JIRA, Confluence
Programming Languages: Python, Ruby
Frameworks: Ruby on Rails

Certifications

Apple Certified Technical Coordinator -- April 2013
Apple Certified Support Professional -- May 2013

Education

Northern Virginia Community College; Annandale, Va — A.S of Biology, 2012
Thomas Edison State College; Trenton, NJ — B.S. of Information Technology, Present

Experience

CUSTOMER SUPPORT ENGINEER, DIGITALOCEAN; NEW YORK CITY — 2014 - PRESENT
  • Developing a consistent and accurate system with abuse team involving detection of floods, improved customer expectations, and documentation for increased acumen.
  • Created the CSAT and NPS system that lead to more accurate tracking of customer relationships and providing analytics to the company.
  • Improved multiple aspects of the customer experience via feedback. Aiming on improving customer on-boarding, handling of abuse, and first response.
CUSTOMER SUPPORT ENGINEER, WITOPIA; RESTON, VA — 2013 - PRESENT
  • Coaching and mentoring third shift in communication and troubleshooting techniques leading to average of 10 minute chat times, and lower escalation requests.
  • Providing feedback to third shift on chats and email based client interactions leading to higher client retention and satisfaction
  • Highest performance in company for client retention rate, sales, and satisfaction on third shift
BUSINESS SPECIALIST, APPLE; MCLEAN, VA — 2011 - 2013
  • Top lead generator on a team of six bringing in an average of 1000 warm leads a quarter.
  • Spearheaded information technology action plans that integrate post-sale solutions involving big picture understanding of networking, deployment, and security.
  • Lead business workshops team of five and created the template for market wide adoption of B2B technical workshops throughout the five store market.