in Taiwan and it was released in September•Performed analysis and in-depth reviews of virtual assistants to improve product and troubleshooting. •This AI solution deals with 250/day on average and around 1200/day customers for the peak season by 5 virtual assistants behind the customer service department, which could make at least NTD 1.5 million per month and reduce 20% customer complaints. •Worked with the management team to do market research, identify customer demand, product/solution landing, and finish 5 POC. •Responsible for ELK stack, back-end system, and pre

achieve personal target Understanding clients’ needs and cooperating with R&D to develop new products or concepts Enhancing the brand value and risk management, and improving client satisfaction. 【Achievements】 Developing first large order from Russia market and potential future routine order Maintaining Intel Corporation weekly routine order and after service Assistant Store Manager (Flagship Store) November, 2015 – February, 2016 adidas Taiwan Ltd. Getting hands on and overseeing the daily operations of the store and staff Developing and executing mechanisms to meet KPIs and achieving turnover targets Ensuring excellent customer experience, and achieving guest satisfaction to the highest standard