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On
4-6 years
6-10 years
10-15 years
More than 15 years
Past
IT Network @Gyan Network2021 ~ 2023
・
IT Support
Within one month
Martin Fahmi IT Support Lulusan Manajemen Informatika, dengan pengalaman dalam bidang Administrasi dan IT support seperti pengelolaan sistem administrasi kantor, troubleshooting, networking, hardware & software. Saya juga memiliki aktifitas sehari-hari dibidang IT. Memiliki kemampuan pada IT operation , project management , dan customer service . Selain itu saya mempunyai pribadi yang berintegritas dan bertanggung jawab terhadap apa yang dikerjakan. Parung, Bogor, [email protected] https://www.facebook.com/MartinFahmi31/ Pengalaman Kerja MeiJuni 2021 Sungai Penuh, Jambi Operator Komputer dan Network Support Technician PT. Ratu Network Indonesia • Memastikan perangkat keras dan
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Akademi Bina Sarana Informatika (BSI) Jakarta
・
Manajemen Informatika
Engineer
Within one month
gmail.com Pengalaman Kerja Technical Support Engineer • PT. KOPINFRA (Koperasi Karyawan PT. Infrastruktur Telekomunikasi Indonesia) 01 FebruariJanuari 2024 Memonitoring KPI (Key Performance Indicator) jaringan Telkomsel. Memonitoring dan melakukan tracking, serta berkoordinasi dengan tim SCD (Sistem Catu Daya) ketika jaringan Telkomsel mengalami trouble/down. Melakukan troubleshooting pada hardware/software, seperti replacement perangkat yang degraded dan fault, serta commissioning komponen BTS (configurasi UMPT , re-route & change vlan 2G,3G,4G, check packet loss , VSWR antena sectoral , recovery BTS down ) baik secara remote maupun onsite. Menindaklanjuti keluhan pelanggan, terhadap gangguan jaringan Telkomsel yang terjadi di
Unemployed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
Senior Software Engineer @Innova Solutions Taiwan2022 ~ Present
・
Back-End / Full Stack Web Developer
Within one month
Chih-Hsuan (Peter) Chien - Seasoned C# developer adept at navigating and enhancing complex systems, with a track record of success in managing and troubleshooting large-scale applications. - Experience in Architect , Refactoring , and Redesigning legacy applications. - Experience in software development models like Agile(SCRUM) , TDD , DDD for Client-Server, Multi-Tier application. - Spearheaded extensive software development using C#, .NET, .NET Core, .NET Framework, MVC, Web API, JavaScript, JQuery, HTML5, Bootstrap, CQRS Pattern, and MediatorR. - Lead the advocacy for Clean Code, Object-Oriented Programming(OOP), SOLID Principles, Design Patterns, and Clean Architecture .
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Fu Jen Catholic University
・
Computer Science
Past
系統軟體分析高級工程師 @志合訊息股份有限公司2023 ~ 2024
・
驅動程式暨OS分析工程師，軟韌體測試工程師
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
10-15 years
黎明技術學院
・
資訊工程系software engineer @Shopee Singapore2021 ~ Present
・
Software engineer
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
National Taiwan University of Science and Technology
・
Software Defined Networking and Network Function VirtualizationSoftware Engineer
Within one month
劉怡君 Liu Yi Chun (Phoebe) Software Engineer, Network Engineer Protocol Engineering and Application Research Laboratory Introduction 「全方位軟體工程師」：擁有廣泛技術背景。具備 C/C++、Python 程式開發、Linux 系統管理、網路管理、網路服務開發等經驗。 「快速學習者」：具備高度的學習能力和解決問題能力，能夠快速掌握新技術並獨立完成工
Studying
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立暨南國際大學(National Chi Nan University)
・
Computer Science and Information Engineering
DevOps Engineer @Lilee Systems2023 ~ Present
・
SRE /DevOps engineer
Within one month
林宗翰 Jeff Lin DevOps Engineer Taipei City, Taiwan Hi I am Jeff, I have 2 years experience in network maintenance and 3 years experience in software system development and operation. I hold 3 certifications from AWS, which are AWS DOP, AWS SAA and AWS CLF. I am familiar with Shell Script, Python programming, CI/CD, AWS/GCP Public Cloud, Linux Operating, Monitoring, and Troubleshooting. Currently, I work as a DevOps Engineer at LILEE Systems. I am responsible for internal Engineering Tools, CI/CD, development, deployment, and maintenance of the company's
Employed
・
Open to opportunities
Full-time / Interested in working remotely
4-6 years
國立台北科技大學 NTUT
・
Electronic EngineeringSoftware Engineer @PayPay Corporation2023 ~ Present
・
Backend Developer (Java or Kotlin)
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
National Taiwan University of Science and Technology
・
Information Management
Software Test Automation Engineer @Atomica AI2021 ~ Present
・
QA automation engineer / Software development engineer in test
Within one month
Mohamed Raslan Software Test Automation Engineer Acting as Testing Team Lead at Atomica AI Mechatronics engineer working in the software industry as a software test automation engineer. A certified software tester (ISTQB CTFL, CTFL-AT, CTFL-MAT), Experienced in test automation, APIs, manual testing, and a lot of different tools, platforms & technologies. I have more than 4+ years of experience in testing, with +3 years of experience in test automation. Also, in my spare time, I managed to build and contribute to open-source tools that could help testers, like pytest-qatouch a python plugin
Employed
・
Open to opportunities
Part-time / Remote Only
4-6 years
Udacity
・
Cloud DevOps Engineer
Senior Software Engineer @Gamania 遊戲橘子數位科技股份有限公司2023 ~ Present
・
Software Engineer / Backend Engineer
Within one month
overseeing product depolyment, establishing infrastructure, system development, and making technology stack decisions. Adjust GCP configurations based on the requirements of different services. Inventory and rebuild the existing GCP Cloud architecture, such as determining how existing services constitute existing products, and determining subsequent deployment and construction plans. Daily software deployment, online SQL Scripts execution, and log troubleshooting. Self-hosted service version updates, such as upgrading ELK (Elastic Stack) due to the Log4J vulnerability. Discuss service architecture and technology selection with backend team. Assisting backend development, such as developing scheduling systems using Hangfire or integrating other
Employed
・
Not open to opportunities
Full-time / Interested in working remotely
4-6 years
國立臺中科技大學National Taichung University of Science and Technology.
・
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Adaptability
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Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.
Professional Background
Current status
Employed
Job Search Progress
Professions
Customer Service / Support, Technical Customer Service Engineer
Fields of Employment
Medical Devices, Pharmaceutical / Biotech
Work experience
6-10 years
Management
None
Skills
Languages
English
・
Intermediate
Job search preferences
Positions
Customer Service Manager
Job types
Full-time
Locations
Taipei, Taiwan, New Taipei City, Taiwan, Taoyuan, Taiwan, Taichung, Taiwan, Hsinchu, Hsinchu City, Taiwan
Remote
Interested in working remotely
Freelance
No
Educations
School
中原大學
Major
生物醫學工程
Hao Chang ( Justin )
Now is Field Service Engineer at Cytiva.
Responsible for Chromatography and SPR instrument after-sales service.
Participated in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment installation plan at Roche Diagnostics.
Have six years experience at Aesthetic & Medical Lasers system, Ultrasound system.
Responsible for Taipei City, New Taipei City, Taoyuan and Hsinchu customers.
Achieve Team revenue target and NPS score.
Provide best Technical Service and be Professional.
Cytiva Field Service Engineer
Taipei，TW
[email protected]
0978596107
Ability
1.Hardware knowledge.2.Experienced at Device Troubleshooting.
3.Provide customer service, customer training.
4.Customer Complaint Handling.
5.Cross function, achieve team target.
6.Contract sales, handling, maintain.
7.Tools, Spare parts, schedule management.
8.Responsibility, careful, Coordination, Patience.
Hobby
Music Band, Drum, Cooking.
Skill in Cytiva
Hardware & System Control
- AKTA Chromatography, Biacore SPR instrument.
- Control software operation.
- Technical software station operation and installation.
- Service Maintenance : 6 month / Year.
- Instrument IQ/OQ and RQ.
- Hardware, Software Troubleshooting.
- Mechanical/Calibrator Adjustment.
- Cytiva products Training certificate.
Customer Service / Internal System Operation
- Phone / Email / onsite support.
- Build up customer trust.
- Provide technical suggestion.
- Achieve Team revenue target and NPS score.
- Calibration tools management.
- Personal schedule management.
Skill in Roche
Instrument & Server
- Responsible 17 Customers and 69 instruments
- Clinical chemistry, Immunochemistry, Pre/Post Analyzer.
- Service Maintenance : 3 month/6 month/Year.
- Hardware, Software Troubleshooting.
- Mechanical/Calibrator Adjustment
- Cobas 411, Cobas 6000, Cobas 6500 Training Certificate
- Cobas e801 Training Certificate
- Post Analytics system Training Certificate
- Remote Service Training Certificate
Installation/De-installation
- Immunochemistry Analyzer-e411,e601,e801.
- Clinical chemistry Analyzer-c311,c501,c503,c701.
- Remote Service, Server connection-Cobas Link.
- Pre&Post-analytical system-p471, p612, p501.
- Instrument Teach-in, Performance Check.
- Automation CCM equipment.
- Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan.
Customer Service
- Operation Training
- Troubleshooting Training
- Maintenance Training
- Maintenance&Troubleshooting
- On call service
- Responsibility
- Key Account : HCH, CGMH-Taoyuan, CGMH-Tucheng, VHCT-Hsinchu, UPL-Taoyuan
Skills in WohMedical & Collamatrix
Aesthetic & Medical Lasers systems
- 1064, 532nm Laser System
- CO2 Laser System
- Pico-Second Laser System
- 2940nm, 1550nm Laser System
- 585 nm Laser System
- 694 nm Ruby Laser System
- Ultrasound System
- High-frequency electromagnetic field System
Ultrasound Image systems
- Ecube 5
- Ecube 7
- Ecube 8
- Ecube 9
- Ecube 15
Customer
- Customer service
- Clinic Operation Training
- Customer Complaint Handling
- Contract, Components Selling
- Bargaining Power Good
- Relationship with the Customers
- Regular Maintenance Arrangements
ALPINION Certificate
In October 2018, I was assigned to participate in the Korean ALPINION Ultrasound system Training Course.
Complete system troubleshooting, maintenance & repair.
Arrange internal Training for Engineer.
SCITON Certificate
In December 2018, I was assigned to participate in the SCITON Laser system Training Course.
Complete system troubleshooting, maintenance & repair.
Arrange internal Training for Engineer.
Roche Post Analytics system Training Certificate
In February 2020, I was assigned to participate in the Roche(Switzerland) Post Analytics system Training Course.
Complete system troubleshooting, maintenance & repair.
Arrange internal Training for Engineer.
Work Experience
Cytiva, Field Service Engineer, Aug 2021~Now
- Responsible for Chromatography, SPR instrument and Cytiva products.
- Hardware and software System Installation.
- Instrument troubleshooting.
- Provide Preventive maintenance, IQ/OQ and RQ Service.
- Spare parts and calibration tools management.
- Build up customer trust.
- Achieve Team revenue target and NPS score.
Taiwan Roche Diagnostics, Technical Services Specialist, Aug 2019~Aug 2021
- Responsible for maintaining 16 different devices.
- Clinical chemistry & immunochemistr Installation：Cobas 4000, 6000, 8000, Pro.
- Pre/Post-analytical system Installation.
- Remote Service, E-Lab Installation.
- Responsible for about 30 customers mainly in Taoyuan and Hisnchu.
- Customer service, Training
- Clinical chemistry & immunochemistry Basic knowledge.
- Device Maintenance, Repair and Troubleshooting.
- Cobas 411,Cobas 6000, Cobas 8000 Training Certificate.
- Post Analytics system Training Certificate.
- Cornerstone Online Training.
- Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan.
WohMedical, Field Service Engineer, Mar 2017 ~ Aug 2019
- Aesthetic & Medical Lasers system, Ultrasound system repair and maintenance.
- Equipment includes clean-field laser, pico-second laser, airborne fat-reducing radio wave, ruby laser, etc.
- Responsible for maintaining 13 different devices.
- Responsible for about 80 customers, mainly in Taipei, New North, Taoyuan, etc.
- On behalf of the company to the United States, Bangkok to participate in training courses.
- The achievement of departmental performance targets for two consecutive years.
- Independent thinking, independent ability.
- Inter-department communication and coordination skills.
Collamatrix, Field Service Engineer, Aug 2013 ~ Mar 2017
- Aesthetic & Medical Lasers system, Ultrasound system repair and maintenance.
- Equipment includes clean-field laser, CPT RF system, Fractional laser, hair removal laser, etc.
- Responsible for maintaining 17 different devices.
- Responsible for about 35 customers, 100 devices, mainly in Taipei, New North, Taoyuan, etc.
- On behalf of the company to the United States, Bangkok to participate in training courses.
- The achievement of departmental performance targets for two consecutive years.
- Independent thinking, independent ability.
- Inter-department communication and coordination skills.
Working Holiday in Australia, Aug 2012 ~ Aug 2013
- Expand your personal vision.
- Learning English listening, speaking, reading and writing.
- To cultivate high-efficiency work habits and team work.
Education
Chung Yuan Christian University, Biomedical engineering, 2007 ~ 2011
Independent study project: Wireless Home Security for the hearing-impaired
Hao Chang ( Justin )
Now is Field Service Engineer at Cytiva.
Responsible for Chromatography and SPR instrument after-sales service.
Participated in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment installation plan at Roche Diagnostics.
Have six years experience at Aesthetic & Medical Lasers system, Ultrasound system.
Responsible for Taipei City, New Taipei City, Taoyuan and Hsinchu customers.
Achieve Team revenue target and NPS score.
Provide best Technical Service and be Professional.
Cytiva Field Service Engineer
Taipei，TW
[email protected]
0978596107
Ability
1.Hardware knowledge.2.Experienced at Device Troubleshooting.
3.Provide customer service, customer training.
4.Customer Complaint Handling.
5.Cross function, achieve team target.
6.Contract sales, handling, maintain.
7.Tools, Spare parts, schedule management.
8.Responsibility, careful, Coordination, Patience.
Hobby
Music Band, Drum, Cooking.
Skill in Cytiva
Hardware & System Control
- AKTA Chromatography, Biacore SPR instrument.
- Control software operation.
- Technical software station operation and installation.
- Service Maintenance : 6 month / Year.
- Instrument IQ/OQ and RQ.
- Hardware, Software Troubleshooting.
- Mechanical/Calibrator Adjustment.
- Cytiva products Training certificate.
Customer Service / Internal System Operation
- Phone / Email / onsite support.
- Build up customer trust.
- Provide technical suggestion.
- Achieve Team revenue target and NPS score.
- Calibration tools management.
- Personal schedule management.
Skill in Roche
Instrument & Server
- Responsible 17 Customers and 69 instruments
- Clinical chemistry, Immunochemistry, Pre/Post Analyzer.
- Service Maintenance : 3 month/6 month/Year.
- Hardware, Software Troubleshooting.
- Mechanical/Calibrator Adjustment
- Cobas 411, Cobas 6000, Cobas 6500 Training Certificate
- Cobas e801 Training Certificate
- Post Analytics system Training Certificate
- Remote Service Training Certificate
Installation/De-installation
- Immunochemistry Analyzer-e411,e601,e801.
- Clinical chemistry Analyzer-c311,c501,c503,c701.
- Remote Service, Server connection-Cobas Link.
- Pre&Post-analytical system-p471, p612, p501.
- Instrument Teach-in, Performance Check.
- Automation CCM equipment.
- Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan.
Customer Service
- Operation Training
- Troubleshooting Training
- Maintenance Training
- Maintenance&Troubleshooting
- On call service
- Responsibility
- Key Account : HCH, CGMH-Taoyuan, CGMH-Tucheng, VHCT-Hsinchu, UPL-Taoyuan
Skills in WohMedical & Collamatrix
Aesthetic & Medical Lasers systems
- 1064, 532nm Laser System
- CO2 Laser System
- Pico-Second Laser System
- 2940nm, 1550nm Laser System
- 585 nm Laser System
- 694 nm Ruby Laser System
- Ultrasound System
- High-frequency electromagnetic field System
Ultrasound Image systems
- Ecube 5
- Ecube 7
- Ecube 8
- Ecube 9
- Ecube 15
Customer
- Customer service
- Clinic Operation Training
- Customer Complaint Handling
- Contract, Components Selling
- Bargaining Power Good
- Relationship with the Customers
- Regular Maintenance Arrangements
ALPINION Certificate
In October 2018, I was assigned to participate in the Korean ALPINION Ultrasound system Training Course.
Complete system troubleshooting, maintenance & repair.
Arrange internal Training for Engineer.
SCITON Certificate
In December 2018, I was assigned to participate in the SCITON Laser system Training Course.
Complete system troubleshooting, maintenance & repair.
Arrange internal Training for Engineer.
Roche Post Analytics system Training Certificate
In February 2020, I was assigned to participate in the Roche(Switzerland) Post Analytics system Training Course.
Complete system troubleshooting, maintenance & repair.
Arrange internal Training for Engineer.
Work Experience
Cytiva, Field Service Engineer, Aug 2021~Now
- Responsible for Chromatography, SPR instrument and Cytiva products.
- Hardware and software System Installation.
- Instrument troubleshooting.
- Provide Preventive maintenance, IQ/OQ and RQ Service.
- Spare parts and calibration tools management.
- Build up customer trust.
- Achieve Team revenue target and NPS score.
Taiwan Roche Diagnostics, Technical Services Specialist, Aug 2019~Aug 2021
- Responsible for maintaining 16 different devices.
- Clinical chemistry & immunochemistr Installation：Cobas 4000, 6000, 8000, Pro.
- Pre/Post-analytical system Installation.
- Remote Service, E-Lab Installation.
- Responsible for about 30 customers mainly in Taoyuan and Hisnchu.
- Customer service, Training
- Clinical chemistry & immunochemistry Basic knowledge.
- Device Maintenance, Repair and Troubleshooting.
- Cobas 411,Cobas 6000, Cobas 8000 Training Certificate.
- Post Analytics system Training Certificate.
- Cornerstone Online Training.
- Participate in HCH, CGMH-Taoyuan, CGMH-LK, CGMH-Tucheng, SCMH, VGH-Taipei Automation equipment plan.
WohMedical, Field Service Engineer, Mar 2017 ~ Aug 2019
- Aesthetic & Medical Lasers system, Ultrasound system repair and maintenance.
- Equipment includes clean-field laser, pico-second laser, airborne fat-reducing radio wave, ruby laser, etc.
- Responsible for maintaining 13 different devices.
- Responsible for about 80 customers, mainly in Taipei, New North, Taoyuan, etc.
- On behalf of the company to the United States, Bangkok to participate in training courses.
- The achievement of departmental performance targets for two consecutive years.
- Independent thinking, independent ability.
- Inter-department communication and coordination skills.
Collamatrix, Field Service Engineer, Aug 2013 ~ Mar 2017
- Aesthetic & Medical Lasers system, Ultrasound system repair and maintenance.
- Equipment includes clean-field laser, CPT RF system, Fractional laser, hair removal laser, etc.
- Responsible for maintaining 17 different devices.
- Responsible for about 35 customers, 100 devices, mainly in Taipei, New North, Taoyuan, etc.
- On behalf of the company to the United States, Bangkok to participate in training courses.
- The achievement of departmental performance targets for two consecutive years.
- Independent thinking, independent ability.
- Inter-department communication and coordination skills.
Working Holiday in Australia, Aug 2012 ~ Aug 2013
- Expand your personal vision.
- Learning English listening, speaking, reading and writing.
- To cultivate high-efficiency work habits and team work.
Education
Chung Yuan Christian University, Biomedical engineering, 2007 ~ 2011
Independent study project: Wireless Home Security for the hearing-impaired