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R&D Engineer @CymMetrik Enterprise Co., Ltd.
2018 ~ Present
FAE工程師、Project ManagerR&D
Within one month
research&devolopement
Laboratory Skills
Laboratory Techniques
Unemployed
Ready to interview
Full-time / Interested in working remotely
4-6 years
Tamkang University
Chemical & Materials Engineering
Avatar of Bobbi Reed.
Avatar of Bobbi Reed.
RN @Cornerstone
2011 ~ 2015
Tele Health Registered nurse
Within one month
peds. I worked with several departments to facilitate and carry out patient care. RN • Tristate surgery AprilFebruary 2021 | Taipei, Taiwan I worked in pre-op stating IVs educating patients and doing a history. I provided medication for surgery. I also rotated into the OR as the RN i did the surgical time out I took the surgical noted and documented them and I transported to pacu and reported off. I also rotated to pacu where I provided education on DC of patients once VS steady and patient ready to leave. travel RN • Titan medical
Communication
Word
ACLS
Employed
Ready to interview
Full-time / Remote Only
10-15 years
Ohio University
nursing
Avatar of SANGRAM SINGH.
Avatar of SANGRAM SINGH.
Past
RURAL SELF EMPLOYMENT TRAINING INSTITUTE FACULTY @J&K Bank
2021 ~ Present
Teacher of English
Within three months
SANGRAM SINGH Student-focused educational professional with 13 years of demonstrated experience in helping students to learn and achieve academic success . Strong teaching skills combined with excellent knowledge of subject content and a solid understanding of connecting core content to real-world applications. Poonch J&KEmail: R[email protected] Work Experience RURAL SELF EMPLOYMENT TRAINING INSTITUTE FACULTY • J&K Bank AugustPresent Providing post Training escort services including follow up meets/visits. . Preparation of business plans/project report to RSETI trained entrepreneurs, . Providing counseling, credit linkage, marketing linkage, etc., to the
Word
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
Maulana Azad National Urdu University, Hyderabad
ENGLISH
Avatar of Sage Hollingsworth.
Avatar of Sage Hollingsworth.
Past
Information Desk Receptionist @West Jefferson Medical Center
2014 ~ 2017
Customer Service Representative
Within one month
discrepancies. • Provided exceptional customer service by maintaining a 92% one-call resolution rate consistently ensuring patient satisfaction. • Set clear expectations, monitored phone calls, and provided feedback to assist 15+ agents with pursuing optimal paths to achieve metrics. • Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases. Patient Care Advocate (PCA) Accredo Specialty Pharmacy FebMarch 2020 • Served as the first point of contact to patients calling to order their prescriptions for home delivery and processed those orders. • Kept meticulous records of all relevant documentation within the EMR
Emotional Intelligence
Case Management
HIPPA
Unemployed
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
*
Avatar of Kimberly Garrison.
Avatar of Kimberly Garrison.
Past
Vice-President Human Resources @Frost National Bank
1998 ~ 2012
Human Resource Specialist / Recruiter
Within one month
Kimberly Garrison Austin, TX Talented Human Resources/Recruiter Professional Looking for a Senior Recruiter/Human Resources professional who can deliver results in a fast-paced environment? Look no further! With 25 years of professional development in Human Resources Management and Executive Recruiting, my expertise is to recruit in all levels of your organization! Specializing in Diversity and Inclusion, Project Management, and with industry experience in various fields, including, but not limited to Finance, IT, Commercial Real Estate, Facilities Management, Manufacturing, HVAC, Telecommunications, Software Development, Healthcare, and professional services. I can help you build a strong talent team
Word
PowerPoint
Excel
Unemployed
Ready to interview
Full-time / Interested in working remotely
More than 15 years
USIHR
Human Rights Certificate
Avatar of Tameka Harris.
Avatar of Tameka Harris.
Past
Sr. Customer Service Representative @United Health Group
2023 ~ 2024
Email and Customer Support Specialist
Within one month
calls. Demontrrated accuracy recording in our CRM and Jira system with precision and completeness. Compliance with HIPPA regulations and protocols to maintain the confidentiality and securty of our members informaiton. Through the implementation of effective call handling and email response tactics, results successfully contributed to a 15% reduction in average processing time, ultimately improving the overall efficiency of the support services. OctoberApril 2023 Taipei, Taiwan Lead Patient Access Representative West Oaks Hospital Demostrated in organization Third quarter, successfully demonstrated excellent imporovement in pattient satisfaction utilitzing attention to detail and focus on patient needs and requests contributed
Word
Excel
Java
Unemployed
Ready to interview
Full-time / Interested in working remotely
10-15 years
University of Phoenix
Business Administration and Management
Avatar of Justin Hunter.
Avatar of Justin Hunter.
Supervisor @Family Residence & Essential Enterprise
2016 ~ 2022
Store Manager
Within two months
revolutionized the store's culture and atmosphere since joining in December 2023, fostering a dynamic and customer-centric environment. DecemberPresent Store Manager • ShowCase Oversee store operations, manage inventory, achieve sales targets, provide excellent customer service, train and supervise staff, control expenses & maintain visual merchandising. JulyDecember 2023 Supervisor • Family Residence & Essential Enterprise Provide supervision and guidance for residents during skills-building activities Develop and implement individual treatment plans for residents Assist with daily living activities, including preparing meals and assisting with personal hygiene Develop a rapport with residents and cultivate a safe and supportive relationship Update resident case notes
Word
Excel
Google Drive
Employed
Ready to interview
Full-time / Not interested in working remotely
10-15 years
Avatar of Roger Snook Jr.
Avatar of Roger Snook Jr.
Manager in Training @Cici's
2024 ~ Present
Manager
Within one month
Roger L. Snook Jr. Guest Services | Restaurant Management | Marketing Communications roger[email protected] • Burleson, TXEnergetic restaurant professional with strong teamwork skills. Determined and responsible with a commitment to improving organizational efficiency, labor costs, and food expenditures. Engaging guests with dynamic brand storytelling. Work Experience General Manager • Cicis JanuaryPresent Ensured compliance with all food safety regulations and sanitation standards. Supervised and trained staff in customer service, food handling, and safety protocols. Maintained weekly labor and food cost goals. Performed regular maintenance checks on equipment to ensure proper functioning.
Microsoft Office
Employed
Ready to interview
Full-time / Not interested in working remotely
6-10 years
Eastern Nazarene College
Communications
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Avatar of the user.
Frontend Architect / Lead @Elemental
2021 ~ 2023
Frontend Developer
Within one month
PHP
NoSQL
AWS
Employed
Ready to interview
Full-time / Remote Only
6-10 years
ETS "Nikola Tesla"
IT
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Avatar of the user.
Past
Senior Frontend Developer @SinanSoft
2023 ~ Present
Front End Developer
Within one month
JavaScript
React.js
Next.js
Unemployed
Ready to interview
Full-time / Remote Only
6-10 years
freeCodeCamp
Computer Software Engineering

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Technical Skills
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Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Leadership
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Within six months
Product Owner
Caring.com
2018 ~ Present
Charlotte, NC, USA
Professional Background
Current status
Employed
Job Search Progress
Professions
Project / Product Management
Fields of Employment
Work experience
10-15 years work experience (4-6 years relevant)
Management
I've had experience in managing 1-5 people
Skills
Cooperation
Communications
Implementation
Prioritizing
Planning
Word
Excel
PowerPoint
Google Drive
Product Management
JIRA
SQL
Splunk
Looker
datadog
Pentaho
MacOS
Slack
Clubhouse
Basecamp
draw.io
github
Zoom
Notion.io
Languages
English
Native or Bilingual
Job search preferences
Positions
Product Manager
Job types
Full-time
Locations
Charlotte, NC, USA
Remote
Not interested in working remotely
Freelance
No
Educations
School
UC Berkeley Extension
Major
Project & Product Management
Print

Kate Grzeca

Senior Product Manager

As a Product professional, my goal is to create value for the customer by owning the nexus of the business' strategy and developing technology. In a world where everything is a priority, I help cut through the nice-to-haves and find what solves the real customer problems. With years of experience working on technology projects across industries, I have built technology to help provide care to marginalized communities, to improve the efficiency of internal teams, to market new consumer packaged goods to end users, and to help connect seniors with supportive care and housing. I enjoy working with cross functional teams and learning new technologies.


Profile 04 00@2x

Experience

Ally Financial, Jan 2022 ~ current

Senior Product Manager, May 2023 ~ current

Rotational Product Manager in the Lending line of business, supporting product operations and all lending product domains in the rotation (both customer facing and backend systems). Establishing Product best practices by encouraging continuous customer discovery, improving digital product KPIs, and empowering product teams to challenge assumptions in pursuit of better customer outcomes. 

Technical Product Owner - API Teams, Jan 2022 ~ May 2023

Coordinated across business lines to build internal APIs that power features used on the main bank landing page in both the website and on the mobile app for a variety of financial products. Ensure the common API teams build value for both our internal consumers (engineers) and our customers through customer engagement, product discovery, requirement gathering, and project coordination.


Key Achievements

  • Led requirements gathering for establishing new account limitations when fraud is suspected in order to protect the customer and the business. Included the technical requirements for how to block the account access, establishing the correct access levels for applying block, and how to remove efficiently once needed, for the best protection and outcome
  • Brought together UX, legal, and engineering to build a single esign experience that crossed lines of business
  • Updated several business-critical APIs that provide services for observing customer privacy, informing the customer of call wait times, and managed customer PII

Caring.com, Product Manager, Nov 2018 ~ Jan 2022

Lead planning to build modern Contact Center applications with a microservice architecture that is replacing a legacy monolith system. Collaborated with a variety of internal departments to understand business pains and prioritize development to achieve the business' vision and strategic goals. Coordinated API integration work between internal teams and external customers. Ran sprint planning, sprint backlog grooming, daily stand-ups, stakeholder meetings, and retrospectives. Researched user behavior and wrote queries to analyze data (using SQL and Looker) to inform the product direction. Lead product teams to think innovatively.


Key Achievements

  • Implemented data-driven changes to the Reviews program that reduced non-converting calls and optimized agent time
  • Prototyped and launched a service to score calls based on a variety of metrics that are adjustable by the Call Center team
  • Launched tooling allowing agents the ability to cross-sell leads to new business verticals (UI, external integration, data)

YouTech, Technical Account Manager, Apr 2016 ~ Nov 2018

Led, planned, and coordinated the technical side of promotional campaigns and integrations for Kroger, focusing on their Best Customer Bonus segment. This included up to 10 large-scale and highly-visible campaigns at a time (averaged 2k offers & 15 million downloads per campaign). Documented feature requests and requirements from external clients. Represented YouTech's business value and provided product guidance at client quarterly meetings.  Collaborated with a variety of internal technical teams to execute solutions that would meet our clients' business challenges and surpass expectations. Translated between business needs and technical requirements over the phone during technical issues. 


Key Achievements

  • Coordinated the integration of new coupon hosting environments using REST APIs
  • Launched personalized push notifications of coupon offers for Kroger customers 
  • Launched APIs that allowed coupons through new digital channels (mobile, voice assistant, etc.)

PHC, Deputy Director (Operations & Special Projects), 2011 ~ Apr 2016

Oversaw all elements of PHC's large-scale service events, which are the organization's signature offering. Managed the staff and strategy for operations, technology, and marketing. Worked with developers and engineers to build custom technology solutions for the events to meet the needs of homeless San Franciscans. Promoted 3 times in 5 years and directly supervised up to 4 employees at a time. 


Key Achievements

  • Launched a custom-built volunteer management web portal that integrated with Salesforce CRM as the backend
  • Launched a private app that tracked event participants' needs within the event and across events and synced that data back to the organization's Salesforce CRM
  • Led the website redesign and oversaw the yearly creation of the annual report for donors and stakeholders

VOLUNTEERCarolina Raptor Center, Raptor Rehab, 2023 ~ current

Year-round, once a week clinic shift at a raptor rescue and rehabilitation center. Prepare meals and medications, provide minor treatments and rehabilitation therapy, and handle raptors of all sizes as needed and appropriate in conjunction with medical staff. 

VOLUNTEERWildcare, Clinic, 2012 ~ 2020

Year-round, once a week clinic shift at a local urban wildlife hospital. Assisted with medical care, provided minor treatments and therapy, and handled wildlife as needed and appropriate to assist medical staff. 

Skills

Code Literate 
Read: Python, Javascript, Golang, JSON
Write: SQL, HTML, XML
B2B, SaaS, fintech, Call Center tech
JIRA, Confluence, and Azure DevOps

macOS and Windows OS

Microsoft products with advanced Excel

Datadog, Draw.io, Figma, github, gSuite, inVision, Logz.io, Looker, Miro, Notion, Pentaho, PowerBI, Salesforce, Slack, Splunk, Twilio, and Zoom

Education


Franciscan University

Bachelor of Arts, Cum Laude

History / Theology


Pacific School of Religion

Master of Theological Studies

History / Ecology 

Certificate in Women’s Studies

Nonprofit Management


UC Berkeley Extension

Courses toward a certificate for project management with a focus in Agile management

Resume
Profile

Kate Grzeca

Senior Product Manager

As a Product professional, my goal is to create value for the customer by owning the nexus of the business' strategy and developing technology. In a world where everything is a priority, I help cut through the nice-to-haves and find what solves the real customer problems. With years of experience working on technology projects across industries, I have built technology to help provide care to marginalized communities, to improve the efficiency of internal teams, to market new consumer packaged goods to end users, and to help connect seniors with supportive care and housing. I enjoy working with cross functional teams and learning new technologies.


Profile 04 00@2x

Experience

Ally Financial, Jan 2022 ~ current

Senior Product Manager, May 2023 ~ current

Rotational Product Manager in the Lending line of business, supporting product operations and all lending product domains in the rotation (both customer facing and backend systems). Establishing Product best practices by encouraging continuous customer discovery, improving digital product KPIs, and empowering product teams to challenge assumptions in pursuit of better customer outcomes. 

Technical Product Owner - API Teams, Jan 2022 ~ May 2023

Coordinated across business lines to build internal APIs that power features used on the main bank landing page in both the website and on the mobile app for a variety of financial products. Ensure the common API teams build value for both our internal consumers (engineers) and our customers through customer engagement, product discovery, requirement gathering, and project coordination.


Key Achievements

  • Led requirements gathering for establishing new account limitations when fraud is suspected in order to protect the customer and the business. Included the technical requirements for how to block the account access, establishing the correct access levels for applying block, and how to remove efficiently once needed, for the best protection and outcome
  • Brought together UX, legal, and engineering to build a single esign experience that crossed lines of business
  • Updated several business-critical APIs that provide services for observing customer privacy, informing the customer of call wait times, and managed customer PII

Caring.com, Product Manager, Nov 2018 ~ Jan 2022

Lead planning to build modern Contact Center applications with a microservice architecture that is replacing a legacy monolith system. Collaborated with a variety of internal departments to understand business pains and prioritize development to achieve the business' vision and strategic goals. Coordinated API integration work between internal teams and external customers. Ran sprint planning, sprint backlog grooming, daily stand-ups, stakeholder meetings, and retrospectives. Researched user behavior and wrote queries to analyze data (using SQL and Looker) to inform the product direction. Lead product teams to think innovatively.


Key Achievements

  • Implemented data-driven changes to the Reviews program that reduced non-converting calls and optimized agent time
  • Prototyped and launched a service to score calls based on a variety of metrics that are adjustable by the Call Center team
  • Launched tooling allowing agents the ability to cross-sell leads to new business verticals (UI, external integration, data)

YouTech, Technical Account Manager, Apr 2016 ~ Nov 2018

Led, planned, and coordinated the technical side of promotional campaigns and integrations for Kroger, focusing on their Best Customer Bonus segment. This included up to 10 large-scale and highly-visible campaigns at a time (averaged 2k offers & 15 million downloads per campaign). Documented feature requests and requirements from external clients. Represented YouTech's business value and provided product guidance at client quarterly meetings.  Collaborated with a variety of internal technical teams to execute solutions that would meet our clients' business challenges and surpass expectations. Translated between business needs and technical requirements over the phone during technical issues. 


Key Achievements

  • Coordinated the integration of new coupon hosting environments using REST APIs
  • Launched personalized push notifications of coupon offers for Kroger customers 
  • Launched APIs that allowed coupons through new digital channels (mobile, voice assistant, etc.)

PHC, Deputy Director (Operations & Special Projects), 2011 ~ Apr 2016

Oversaw all elements of PHC's large-scale service events, which are the organization's signature offering. Managed the staff and strategy for operations, technology, and marketing. Worked with developers and engineers to build custom technology solutions for the events to meet the needs of homeless San Franciscans. Promoted 3 times in 5 years and directly supervised up to 4 employees at a time. 


Key Achievements

  • Launched a custom-built volunteer management web portal that integrated with Salesforce CRM as the backend
  • Launched a private app that tracked event participants' needs within the event and across events and synced that data back to the organization's Salesforce CRM
  • Led the website redesign and oversaw the yearly creation of the annual report for donors and stakeholders

VOLUNTEERCarolina Raptor Center, Raptor Rehab, 2023 ~ current

Year-round, once a week clinic shift at a raptor rescue and rehabilitation center. Prepare meals and medications, provide minor treatments and rehabilitation therapy, and handle raptors of all sizes as needed and appropriate in conjunction with medical staff. 

VOLUNTEERWildcare, Clinic, 2012 ~ 2020

Year-round, once a week clinic shift at a local urban wildlife hospital. Assisted with medical care, provided minor treatments and therapy, and handled wildlife as needed and appropriate to assist medical staff. 

Skills

Code Literate 
Read: Python, Javascript, Golang, JSON
Write: SQL, HTML, XML
B2B, SaaS, fintech, Call Center tech
JIRA, Confluence, and Azure DevOps

macOS and Windows OS

Microsoft products with advanced Excel

Datadog, Draw.io, Figma, github, gSuite, inVision, Logz.io, Looker, Miro, Notion, Pentaho, PowerBI, Salesforce, Slack, Splunk, Twilio, and Zoom

Education


Franciscan University

Bachelor of Arts, Cum Laude

History / Theology


Pacific School of Religion

Master of Theological Studies

History / Ecology 

Certificate in Women’s Studies

Nonprofit Management


UC Berkeley Extension

Courses toward a certificate for project management with a focus in Agile management