response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. Created engaging marketing content, ads, and videos to improve user engagement and brand experience. Directed social media and ad campaigns to expand brand reach in Taiwan and internationally

solutions, and formulate specifications. XREX, Senior Java Engineer, Aug~ Feb Developed several backend core services from scratch, focusing on design and implementation. Utilized Agile/Scrum methodologies to continually implement iterative tasks, ensuring project milestones were achieved efficiently. WebAPI: Successfully refactored the sign-up flow, streamlining the user registration process. Implemented risk controls to prevent SMS-related security breaches by potential hackers. Designed and implemented a new device management system, enhancing security and user device management. MyExchange: Implemented the "Add connection" feature, enhancing user experience and platform functionality. Optimized the performance of the

online experiences. With a background in Computer Application , I've spent 5 years honing my skills and working on a variety of web development projects. "Versatile Python Django cum Web Developer with a comprehensive skill set encompassing the Django web framework and expertise in front-end technologies. Experienced in full-stack web development, with a strong ability to create robust, user-friendly web applications. " Work Experience Web Developer • Self employed SeptemberPresent GST Accountant • RJ associate SeptemberJune 2022 Education AVODHA EDUTECH PVT LTD Python DjangoDe Paul Institute of Science and Technology BCA- Bachelor of Computer ApplicationSkills python

●Hands-on experience on Web-Based Application Testing. ●Hands-on experience on Android Application Testing. ●Extensively involved in Automation testing, System testing, System Integration testing and Regression testing. ●Good Knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) and Defect life cycle. ●Experience in different levels of Testing- Integration, System, Functional, User Acceptance testing, Regression testing, System testing. ●Good analytical skill in understanding/analyzing the requirements. ●Experienced in Writing Test cases based on Test scenarios and for Change Requests, Execution of Test Cases, Creating test data. ●Interacting with

CHIU YEN WU ‧ Allison Wu E-commerce x Cosmetic OEM/ODM [email protected] Tainan ‧ Taiwan 1986/09/18 ●EXPERIENCE 2016, Nov. - now TS mall | E-commerce ‧ PM for cosmetics & skin care 1. Supplier management: To coordinate all supplier and guide them how to use our system. 2. Recruit new supplier: To recruit new supplier to join our platform. 3. Planning monthly plan for the platform. 5. To organize and develop Facebook's information. 6. To execute the daily routine job content. 2012, Oct