CakeResume Talent Search

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Taipei City, Taiwan
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Creative Lead / Brand Designer @Playsee
2023 ~ Present
創意總監
Within one month
adobe
Figma
Microsoft Office
Employed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
University of the Arts London
Business, Management, Marketing, and Related Support Services
Avatar of Betty Angel Lam.
Avatar of Betty Angel Lam.
Project Manager @Lee, Tsai & Partners
2022 ~ Present
Executive Assistant to Chief Executive Officer
Within one month
— Personal Statement This is Betty LAM from Hong Kong, who has been living and working in Taiwan for over 6 years. As a graduate from a university (Bachelor's) in the Netherlands and (Master's) in the UK, I am fully ‘multicultural’ and getting more considerate among different people. I think it’s very important to handle interpersonal relationships both internally and externally. Besides this, fast learning and adaptability are also trained while handling everything in life myself. And my presentation skills are also mastered, clearly stating my ideas and marketing myself and my team
Project Coordination
Microsoft Office
Support Services
Employed
Full-time / Interested in working remotely
6-10 years
University of Maryland
Agile Project Management
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Project Lead / Tech Lead / Team Lead / Technical Manager
Within six months
AWS
Docker
Windows Server
Employed
Full-time / Interested in working remotely
10-15 years
精鐘商專
資訊管理科
Avatar of the user.
Avatar of the user.
Java Software Engineer @Nexio Technology Limited
2018 ~ Present
JAVA backend engineer
Within one year
Tomcat
JBoss
MySQL / Mariadb
Employed
Not open to opportunities
Full-time / Interested in working remotely
6-10 years
National Tsing Hua University
Computer Applications - MCA, Computer and Information Sciences and Support Services
Avatar of I-Sheng Chang.
Avatar of I-Sheng Chang.
Senior System Engineer @精誠資訊
2023 ~ Present
Technical Support, System Engineer, IT Consultant
Within one month
mobile phones, pads, and laptops) and prevent data leaking. Notable clients included large banks, financial holdings, insurance, and electronics manufacturing companies. Independently implemented solutions on the client side and completed customer project deployments. As a project team member, provide customized service and integrate client systems with UEM services such as SSO, email, internal website, internal file server, AD server, and O365 services. As a good service provider, I provide stable maintenance, technical support, and good communication with clients' IT. As a first-line problem solver, dealt with the technical issues of end-users and resolved
Airwatch
Vmware WS1 UEM
ISO27001 Lead Auditor
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
National Taiwan Ocean University
資訊工程學系
Avatar of William Chao.
Avatar of William Chao.
Android Team Lead @104 Corporation
2018 ~ Present
Senior Software Engineer, Principal Software Engineer, Engineering Manager
Within one month
104 Giver, and 104 打工探吉 . • Team Management: Restructured the Android team, significantly improving team morale and enhancing engagement. • Product Revamp: Completely overhauled 104 Corp.'s flagship Android product - 工作快找 App within a year, incorporating: - A clean architectural approach - Integration with Firebase services - Support for the latest Android features ensuring scalability for future organizational growth - Successfully retained a 4.6-star user rating and boosted job application rates by 10%. • AI Implementation: Created an AI tool to convert UI test cases from natural language into UiAutomator2 scripts, seamlessly integrating them
Android
Software Development
Software Architecture
Employed
Open to opportunities
Full-time / Interested in working remotely
More than 15 years
UNSW
Computer software, network and security engineering
Avatar of Jessica Chang.
Offline
Avatar of Jessica Chang.
Offline
Past
Product Operation Manager @Digital Forest Technologies
2021 ~ 2023
Project Manager, Product Operations, Product Support, Program Manager, Customer Success Manager, Business Analyst
Within one month
. Elevated the server stability report to a highly anticipated presentation at the cross-national general managers meeting, by delivering compelling insights backed by persuasive data. Managed transition project, organized training and quizzes for the team, driving a smooth shift of business operations to a new subsidiary. Product Support Coordinator • Digital Forest Technologies AprilJune 2021 Skills: customer service, cross-functional collaboration, documentation, analysis, reporting Conducted B2C service support by directly managing 50+ Skype channels, easing the load for the team, and playing a key role in enhancing service efficiency and quality. Simplified complex integration processes into
Word
PowerPoint
Canva
Unemployed
Open to opportunities
Full-time / Interested in working remotely
4-6 years
International Trade Institute, TAITRA
Full time trainee at International Business Program
Avatar of 張愷珉 / Kevin Chang.
Avatar of 張愷珉 / Kevin Chang.
VR developer @HyperBot Studio
2021 ~ Present
Unity Developer, VR/AR Program Manager
Within one month
of LyraVR. Metaverse Engineer ChapterX JuneDec 2022 Hong Kong - Developed Web3 mini games by Unity 3D for metaverse product - Developed REST API in Node.js game server. - Developed admin panel by React.js for client data management. - Maintain Player Data in Postgres DB and AWS service. - Support solving Solana customer tech issues. Mobile Game Engineer Akatsuki Taiwan Inc. JanJune 2022 Taipei, Taiwan - Developed Bandai game <ONE PIECE BON! BON! JOURNEY!!>, committed to client part development. - Maintain SQEX game <Romancing SaGa Re;univerSe>, build service environment infrastructure on AWS. - Handle Product
Unity3D
Jenkins
VR/AR
Employed
Open to opportunities
Full-time / Interested in working remotely
6-10 years
國立嘉義大學
DEDM
Avatar of 莊鈞諺.
Avatar of 莊鈞諺.
Expertise & Innovation Lead, Cloud @fifty-five
2023 ~ Present
Cloud Solution Architect
Within one month
NovPresent Taipei, Taiwan -Solution Delivery Data Migration : Led data transfers for major financial groups and developed data warehouses for international manufacturing companies. Data Science : Implemented AI training for executives and developed analytics platforms for enhanced customer engagement. Data Governance : Oversaw data compliance projects for leading banks. - Technical Support : Provided troubleshooting and support for cloud services including GCP and BigQuery. - Knowledge Sharing: Directed regional initiatives on Generative AI and cloud technologies, leading workshops and community activities in APAC. - Business Development and Partnership: Established partnerships with key technology providers like GCP and AWS, enhancing business solutions and
Google Analytics
Google Tag Manager
Data Mining
Employed
Full-time / Interested in working remotely
4-6 years
National Chengchi University
Computer Science
Avatar of 蔣嘉宏 Mordred Chiang.
Avatar of 蔣嘉宏 Mordred Chiang.
顧問 @Freelance
2023 ~ Present
Human Resource specialist / Recruiter
Within one month
engineers to fulfill Taiwan's business needs Executing sourcing strategies including internal and external referrals, networking, mapping, events Initiated, planned, managed, and promoted the “Software Engineer” both for Senior & Campus role Consistently exceed aggressive targets HR Lead Specialist • Lanner Electronics Inc. AprJul 2021 · 1 yr 4 mos Providing full-service HR support and advice based on business requirements. Responsible for 7 divisions, and collaborated with 17 leaders. Co-work with the C&B team to provide day-to-day HR services to employees. (Daily HR-related inquiries) Partner with function managers to develop HR-related plans
EMT-1(初級救護技術員)
Employed
Not open to opportunities
Full-time / Interested in working remotely
6-10 years
International Trade Institute, TAITRA
Service Industry, Business English

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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Within two months
Product Operations Manager
Logo of Digital Forest Technologies.
Digital Forest Technologies
2021 ~ 2023
Taipei, Taiwan
Professional Background
Current status
Unemployed
Job Search Progress
Open to opportunities
Professions
Project Manager, Project / Product Management, CS Advisor
Fields of Employment
Software, SaaS / Cloud Services, Games
Work experience
6-10 years work experience (4-6 years relevant)
Management
None
Skills
Word
PowerPoint
Canva
Excel
Project Management
Communication
Confluence
Jira
Microsoft Office
Scrum
Amazon Web Services (AWS)
Languages
Chinese
Native or Bilingual
English
Professional
Job search preferences
Positions
Project Manager, Product Operations, Product Support, Program Manager, Customer Success Manager, Business Analyst
Job types
Full-time
Locations
Taipei, 台灣, New Taipei City, 台灣
Remote
Interested in working remotely
Freelance
No
Educations
School
International Trade Institute, TAITRA
Major
Full time trainee at International Business Program
Print

Jessica Chang

Product Operations Manager

  Taipei City, Taiwan

I have 6+ years of experience working in the gaming industry and a total of 8+ years of experience working with software products.

I acquired good skills in cross-functional and cross-national collaboration through experiences working directly with software engineers, first-line customer support, account managers, product owners, project stakeholders, marketing teams, designers, etc.

I love to observe and also enjoy analyzing problems with my logical thinking. At the same time, I am a detail-oriented person who is very good at organizing complex information and turning it into easy-to-understand communication materials.

 

Experience

Products Operations Manager  •  Digital Forest Technologies

July 2021 - November 2023

Skills: project management, product release, cross-national cooperation, presentation

  • Established standard guidelines with flowcharts and templates as a cohesive framework for internal cross-functional teams, reducing customer announcement process lead time by 30%.
  • Led an urgent project, building up new servers in just 1/6 of the regular timeline. Successfully launched the service preventing a potential stability crisis during a peak period.
  • Tested packet logs directly and organized results into easy-to-understand comparison tables, helping the Product Owner to understand complex technical problems and speed up the decision-making process by 2 weeks.
  • Elevated the server stability report to a highly anticipated presentation at the cross-national general managers meeting, by delivering compelling insights backed by persuasive data.
  • Managed transition project, organized training and quizzes for the team, driving a smooth shift of business operations to a new subsidiary.

Product Support Coordinator  •  Digital Forest Technologies

April 2019 - June 2021

Skills: customer service, cross-functional collaboration, documentation, analysis, reporting

  • Conducted B2C service support by directly managing 50+ Skype channels, easing the load for the team, and playing a key role in enhancing service efficiency and quality.
  • Simplified complex integration processes into streamlined documentation, empowering team members to guide customers through integrations with a clear SOP and know-how.
  • Took the lead on revamping the monthly analysis report, reduced the completion time by 60%, as well as elevating the report’s value with more accurate insights.
  • Optimized the deployment scheduling process by leveraging various tools, helping the team to reduce daily manual work by 20%, while improving efficiency in cross-functional communication.

Sales and Marketing Specialist  •  Acacia Company (UNT)

December 2016 - March 2019

Skills: e-commerce webpage management, marketing campaign planning, customer service, Google Analytics, social media management, copywriting

  • Led website revamp project, guiding the team to successfully migrate and launch the new website within the specified timeframe.
  • Successfully resolved challenging customer delivery issues, receiving acknowledgment and appreciation by a physical letter from the customer.
  • Analyzed consumer behaviors in different regions using Tableau, applying insights to campaign planning to achieve business goals in every season.

Overseas Project Coordinator  •  X-Legend Entertainment

July 2014 - February 2016

Skills: Communication, problem-solving, multi-tasking, cultural awareness, data analysis

  • Directed the team in identifying root causes of live issues, delivering optimal solutions to customers promptly, and preventing additional financial losses.
  • Led weekly maintenance, ensuring smooth communication and visibility with overseas agents.
  • Monitored gameplay trends, and proactively raised potential issues, facilitating early detection and resolution by the team.

Education

National Sun Yat-Sen University

Bachelor of Business Administration, Interdisciplinary Program in Marketing

Jul 2009 - Jun 2013

International Trade Institute, TAITRA

International Business Program, International Marketing

Full-time trainee Jul 2013 - Jun 2014

Licenses & Certifications


Professional Scrum Master I

Scrum.org

September 2023

AWS Certified Cloud Practitioner

Amazon Web Services (AWS)

March 2021 - March 2024

Other Certifications

  • Excel Power BI 14-Hour Course
    Institute for Information Industry, Aug 2020
  • Programming Foundations: Databases
    LinkedIn, Dec 2019
  • Google Analytics Course Completion Certification
    National Taiwan University, Feb 2018
  • Introduction to Computer Networks
    National Tsing Hua University, Jan 2016

Skills

  • Cross-functional Collaboration
  • Cross-organization Collaboration
  • Project Management
  • Customer Service
  • Tech Release Note Writing
  • Presentation Skills
  • Product Copywriting
  • Marketing Skills

Language

  • Mandarin — Native
  • English — Professional
  • Taiwanese — Basic
Resume
Profile

Jessica Chang

Product Operations Manager

  Taipei City, Taiwan

I have 6+ years of experience working in the gaming industry and a total of 8+ years of experience working with software products.

I acquired good skills in cross-functional and cross-national collaboration through experiences working directly with software engineers, first-line customer support, account managers, product owners, project stakeholders, marketing teams, designers, etc.

I love to observe and also enjoy analyzing problems with my logical thinking. At the same time, I am a detail-oriented person who is very good at organizing complex information and turning it into easy-to-understand communication materials.

 

Experience

Products Operations Manager  •  Digital Forest Technologies

July 2021 - November 2023

Skills: project management, product release, cross-national cooperation, presentation

  • Established standard guidelines with flowcharts and templates as a cohesive framework for internal cross-functional teams, reducing customer announcement process lead time by 30%.
  • Led an urgent project, building up new servers in just 1/6 of the regular timeline. Successfully launched the service preventing a potential stability crisis during a peak period.
  • Tested packet logs directly and organized results into easy-to-understand comparison tables, helping the Product Owner to understand complex technical problems and speed up the decision-making process by 2 weeks.
  • Elevated the server stability report to a highly anticipated presentation at the cross-national general managers meeting, by delivering compelling insights backed by persuasive data.
  • Managed transition project, organized training and quizzes for the team, driving a smooth shift of business operations to a new subsidiary.

Product Support Coordinator  •  Digital Forest Technologies

April 2019 - June 2021

Skills: customer service, cross-functional collaboration, documentation, analysis, reporting

  • Conducted B2C service support by directly managing 50+ Skype channels, easing the load for the team, and playing a key role in enhancing service efficiency and quality.
  • Simplified complex integration processes into streamlined documentation, empowering team members to guide customers through integrations with a clear SOP and know-how.
  • Took the lead on revamping the monthly analysis report, reduced the completion time by 60%, as well as elevating the report’s value with more accurate insights.
  • Optimized the deployment scheduling process by leveraging various tools, helping the team to reduce daily manual work by 20%, while improving efficiency in cross-functional communication.

Sales and Marketing Specialist  •  Acacia Company (UNT)

December 2016 - March 2019

Skills: e-commerce webpage management, marketing campaign planning, customer service, Google Analytics, social media management, copywriting

  • Led website revamp project, guiding the team to successfully migrate and launch the new website within the specified timeframe.
  • Successfully resolved challenging customer delivery issues, receiving acknowledgment and appreciation by a physical letter from the customer.
  • Analyzed consumer behaviors in different regions using Tableau, applying insights to campaign planning to achieve business goals in every season.

Overseas Project Coordinator  •  X-Legend Entertainment

July 2014 - February 2016

Skills: Communication, problem-solving, multi-tasking, cultural awareness, data analysis

  • Directed the team in identifying root causes of live issues, delivering optimal solutions to customers promptly, and preventing additional financial losses.
  • Led weekly maintenance, ensuring smooth communication and visibility with overseas agents.
  • Monitored gameplay trends, and proactively raised potential issues, facilitating early detection and resolution by the team.

Education

National Sun Yat-Sen University

Bachelor of Business Administration, Interdisciplinary Program in Marketing

Jul 2009 - Jun 2013

International Trade Institute, TAITRA

International Business Program, International Marketing

Full-time trainee Jul 2013 - Jun 2014

Licenses & Certifications


Professional Scrum Master I

Scrum.org

September 2023

AWS Certified Cloud Practitioner

Amazon Web Services (AWS)

March 2021 - March 2024

Other Certifications

  • Excel Power BI 14-Hour Course
    Institute for Information Industry, Aug 2020
  • Programming Foundations: Databases
    LinkedIn, Dec 2019
  • Google Analytics Course Completion Certification
    National Taiwan University, Feb 2018
  • Introduction to Computer Networks
    National Tsing Hua University, Jan 2016

Skills

  • Cross-functional Collaboration
  • Cross-organization Collaboration
  • Project Management
  • Customer Service
  • Tech Release Note Writing
  • Presentation Skills
  • Product Copywriting
  • Marketing Skills

Language

  • Mandarin — Native
  • English — Professional
  • Taiwanese — Basic