Project manager(MA program)

momo com.

May,2018 - Present
Taipei, Taiwan

1.Serve as liaison between the logistics and the customer service department, find and discuss how to solve the problems customers encounter in the logistics process.

2.As an internal consultant of the Department, review the business process and put forward improvement plans.

Major Accomplishments

Coordinated international department to enhance logistics process issue, we have improved 46 issue last year, and the project implementation rate reached 96%.

Planned chatbot flow to improve 14% of chatbot user experience.

Design a better service process to reduce the 16% average process time.

Operation manager

Dachan Group

Oct,2017 - May,2018
Tainan, Taiwan

1.Act as the line leader, formulate the production schedule of boiled egg according to the order, and analyze the production process and reduce cost loss.

Major Accomplishment

Created a new way to soak an egg in something before cooking. reducing by approximately $7,000 NT per day.

Intern

Buynow (Shanghai)

Jul,2015 - Aug, 2015
Shanghai, China

Implemented daily tasks assigned by supervisors, analyze the consumer behavior in Shanghai and propose the online to offline marketing plans.

Major Accomplishment

Developed an O2O marketing plan which increases 1 customer flow at a cost of 0.25 rmb.