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out reasons and setting improvement plan. Accounting management Analyze the company's quarterly and annual financial status and report available adjustment plans. Incumbency : Developed 34 Car & Scooter parts importers, 1 Wheel chair manufacturer, 1 Motorcycle manufacturer(O.E.M.) & more than 400 Mechanical parts with design engineering teams & manufacturers. EDUCATION Languages International (Auckland, New Zealand) Advanced English • SepFebNational Chengchi University Bachelor of Laws • SepJunKey Skills Problem Solving Procurement and Sourcing Supply Chain Management Cross-Disciplinary integration Cold Calling Experience Self-motivated & Active Listening Communication & Collaboration Language Chinese — Native English — Advanced. TOEIC score 790

and identifying project scope. 7. Lead Asia team for developing projects and identifying project scope. (Cost saving 14M+ USD) 8. Skillful in computer network and microprocessor system and be skilled in using the office software. 9. Fluent in English (reading/writing/listening/speaking) 10. Professional software skills: Pro/E, Auto CAD Taipei City, Taiwan 工作經歷 Sustaining Engineering Leader - TPM (Home appliances) • Keurig Dr Pepper Inc. 2020//09 1. Lead the implementation of appliance programs from mass production to the end of

Conducting trainings of new hires on product and process Classroom training and online trainings Developing and updating training programs for new hires Auditing calls and coaching associates on areas of improvement Initiating BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies

視覺設計師 • 歐萊德國際股份有限公司 八月八月 2018 ・拍攝產品形象照 ・製作檔期活動主視覺 ・產品手冊編排 ・社群貼文設計 ・產品包裝設計 ・印前設計與發包 學歷 中原大學 Chung Yuan Christian University 商業設計學系資格認證 Google Analytics (分析) 認證 Google取得 Listening and Reading Test Score 870 TOEIC取得

G ladys Chen Sales & Marketing Department International sales specialist Taichung, North District, Taichung City, Taiwan ABOUT ME ✍🏻 A perky woman who is boring outside but it’s hot inside. Love traveling, photography, animals, watching movies, of course sometimes vegging out is needed. I like to treat my clients as my friends, so I improve my speaking and listening English skills by talking to them, and sometimes will get extra market information from them surprisedly. I’m an attentive and a responsible person so everything I do my best to make it well. Respecting different

Development Salesforce DeveloperOlbius JSC Software Development Java Technical Leader Certification Certification Type Provider Release Date Service Cloud Consultant Salesforce Dec 2023 Platform Developer II Salesforce May 2023 Administrator Salesforce Dec 2022 Platform Developer I Salesforce Sep 2022 Pragmatic Scrum (Scrum Agile) hocvienagile.com Aug 2019 Language Skill Language Reading Listening Speaking Writing English Good Good Intermediate Intermediate Working Records Salesforce Sales & Service Cloud - One Mount Group Position: Salesforce Senior Specialist Job Description: Developed and maintained Salesforce systems, including Sales & Service Cloud, and Marketing Cloud. Integrated Salesforce systems with various external systems, such as Cisco, Confluent Kafka, SAP, Facebook

ERP、CRM 業務銷售 請購請款 庫存管理 售後服務電訪 維修進度管理 進口經銷商中古車銷售平台 中古車銷售平台 學歷中國文化大學 Chinese Culture University Department of Information Management 資格認證 TOEIC LISTENING AND READING GREEN TOEIC 發照日期 九月 2021 · 永久有效 Chinese Enterprise Resource Planning Society ERPS CERPS發照日期 十二月 2016 · 永久有效