Kaohsiung, Taiwan
2018 New TOEIC - 920 points
7 years experience in overseas sales
5 and half years of experience in the yacht industry
(1) Overseas Sales
(2) QA/QC Technical Support (Electrical/Mechanical) in Customer Service
3 and half years of overseas sales experience in the automobile fastener industry
3 years of domestic sales experience in the publishing industry
Sep. 2021 - Aug. 2023
1. Handle Electrical/Mechanical-related warranty issues/customer complaints and provide timely assistance to the U.S. team.
2. Perform RCA to warranty issues and provide improvement suggestions to Engineering Departments.
3. Review yacht surveyor reports and conduct cross-functional communication with engineering departments.
Apr. 2018 - Aug. 2021
1. Work on projects with world-class shipyard Lürssen Yacht / Feadship | Royal Dutch Shipyards.
2. Second-hand yacht renewal projects.
3. Technical support and customer service.
4. Customized marine hardware and automation equipment.
5. Cross-functional communication with R&D and technicians.
Dec. 2016 - Feb. 2018
1. Work on multiple projects with Phillips Lighting, Kapsch, and Vestas.
2. Develop new business/Maintain existing customers.
3. Handle quality issues/customer complaints.
4. Set up quarterly and annual sales goals.
Feb. 2013 - Sep. 2016
1. Work with Tier 2 automobile fastener suppliers.
2. Domestic/Overseas fastener exhibition.
3. Handle quality issues/customer complaints/8D report if necessary.
4. Handle RFQ, purchasing order and the follow-ups.
5. Cross-functional communications with R&D and QA/QC department.
Nov. 2009 - Dec. 2012
1. Lead a sales team to achieve the sales target.
2. Performing public speeches in high schools.
3. Maintain good relationships with customers.
4. Overall regional planning.
2005 - 2007
2000 - 2005
English Tour Leader
Kaohsiung, Taiwan
2018 New TOEIC - 920 points
7 years experience in overseas sales
5 and half years of experience in the yacht industry
(1) Overseas Sales
(2) QA/QC Technical Support (Electrical/Mechanical) in Customer Service
3 and half years of overseas sales experience in the automobile fastener industry
3 years of domestic sales experience in the publishing industry
Sep. 2021 - Aug. 2023
1. Handle Electrical/Mechanical-related warranty issues/customer complaints and provide timely assistance to the U.S. team.
2. Perform RCA to warranty issues and provide improvement suggestions to Engineering Departments.
3. Review yacht surveyor reports and conduct cross-functional communication with engineering departments.
Apr. 2018 - Aug. 2021
1. Work on projects with world-class shipyard Lürssen Yacht / Feadship | Royal Dutch Shipyards.
2. Second-hand yacht renewal projects.
3. Technical support and customer service.
4. Customized marine hardware and automation equipment.
5. Cross-functional communication with R&D and technicians.
Dec. 2016 - Feb. 2018
1. Work on multiple projects with Phillips Lighting, Kapsch, and Vestas.
2. Develop new business/Maintain existing customers.
3. Handle quality issues/customer complaints.
4. Set up quarterly and annual sales goals.
Feb. 2013 - Sep. 2016
1. Work with Tier 2 automobile fastener suppliers.
2. Domestic/Overseas fastener exhibition.
3. Handle quality issues/customer complaints/8D report if necessary.
4. Handle RFQ, purchasing order and the follow-ups.
5. Cross-functional communications with R&D and QA/QC department.
Nov. 2009 - Dec. 2012
1. Lead a sales team to achieve the sales target.
2. Performing public speeches in high schools.
3. Maintain good relationships with customers.
4. Overall regional planning.
2005 - 2007
2000 - 2005
English Tour Leader